Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 176035 Views
- 114 replies
- 12 likes
- 176035 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19671 Views
- 27 replies
- 4 likes
- 19671 Views
- 27 replies
- 4 likes
Solved!! I want to exit a family account and revert to a normal premium account.
My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premium features?
- My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premiu...
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- Casual Listener
- 10082 Views
- 2 replies
- 0 likes
- 10082 Views
- 2 replies
- 0 likes
Superuser Contribution Atención!! Me cobraron mal
PlanDuoCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Hace 2 días renové la suscripción anual a Spotify (cómo cada año) a través de la tarjeta de crédito.El importe anua...
- Plan Duo Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hace 2 días renové la suscripción a...
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- Moderator
- 212 Views
- 3 replies
- 0 likes
- 212 Views
- 3 replies
- 0 likes
Superuser Contribution I can't pay for premium with my Visa Gift Card
My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that the payment failed and to use a different payment me...
- My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that t...
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- Not applicable
- 1412 Views
- 4 replies
- 0 likes
- 1412 Views
- 4 replies
- 0 likes
I'm paying for more accounts than Im using, i want to cancel an old account
I pay for three spotify accounts. Mine, my girlfriends and some old account that I used to have that I dont have the login for anymore. I want to get rid of the stupid extra account, but I cant talk to anyone because I cant find a phone number and I ...
- I pay for three spotify accounts. Mine, my girlfriends and some old account that I used to have that I dont have the login for anymore. I want to get rid of the stupid extra account, but I cant talk ...
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Payment method and country don't match but money has been deducted
I've activated Spotify Student in the country i'm studying, but I've tried to pay with a card from my home country. I've got the error "payment method and country don't match", but my money has been deducted from my bank account. I didn't get Spotify...
- I've activated Spotify Student in the country i'm studying, but I've tried to pay with a card from my home country. I've got the error "payment method and country don't match", but my money has been ...
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- Spotify Star
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
Solved!! Canada - how to update credit card information?
PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI'm on the Canadian site. I want to update the expiry date of my credit cart payment information for my family plan. Here's what I've tried:1. Account --> Saved Payment Ca...
- Plan Premium Country Canada Device PC Operating System Windows 10 My Question or Issue I'm on the Canadian site. I want to update the expiry date of my credit cart payment info...
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- Spotify Star
- 733 Views
- 3 replies
- 0 likes
- 733 Views
- 3 replies
- 0 likes
Superuser Contribution No puedo unirme a suscripción familiar.
El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el error.
- El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el err...
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- Not applicable
- 9043 Views
- 8 replies
- 0 likes
- 9043 Views
- 8 replies
- 0 likes
Superuser Contribution Não consigo realizar o pagamento do meu plano, o cartão dá erro, diferentes
Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada.Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte.Todas as soluções do suporte não deram certo. Tentei diferentes cartões.Cancelei minna assin...
- Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada. Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte. Todas as soluções do suporte não dera...
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- Moderator
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution Problem with subscription
I redeemed a 1-month gift card on December 25 and my premium stopped working on January 9
- I redeemed a 1-month gift card on December 25 and my premium stopped working on January 9
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- Moderator
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Premium Individual - paid vouchers - want to upgrade to duo
PlanPremium IndividualCountryUK My Question or Issue I've paid for my premium individual account up to September 2024 with vouchers. But i'd like to upgrade to Premium Duo - how do i do this and only pay the additional per month for the Duo ? Thanks
- Plan Premium Individual Country UK My Question or Issue I've paid for my premium individual account up to September 2024 with vouchers. But i'd like to upgrade to P...
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Account Help
So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even though on my Spotify app account it has both of us...
- So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even...
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- Spotify Star
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Solved!! Unable to change from Duo to Family
PlanPremium DuoCountrySpainDevice Operating System My Question or IssueI have a Premium Duo account which I want to change to Premium Family, I'm the manager of the account. I'm following the steps to do the change, but everytime I select the Premium...
- Plan Premium Duo Country Spain Device Operating System My Question or Issue I have a Premium Duo account which I want to change to Premium Family, I'm the manager ...
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- Spotify Star
- 385 Views
- 3 replies
- 1 likes
- 385 Views
- 3 replies
- 1 likes
Quiero cancelar mi suscripción
Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una
- Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una
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- Spotify Star
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Solved!! 3 moths trial
I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method just to stay registered in case, after the trial pe...
- I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method ...
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- Casual Listener
- 308 Views
- 2 replies
- 0 likes
- 308 Views
- 2 replies
- 0 likes
Superuser Contribution College Student under 18
So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and legally I'm considered a college student. Does anybody know...
- So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and ...
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- Newbie
- 8220 Views
- 9 replies
- 5 likes
- 8220 Views
- 9 replies
- 5 likes
Solved!!Superuser Contribution cannot use my crypto.com Visa card
Hallo, i am currently a subscriber to Spotify family plan.Problem is that recently i received a visa from crypto.com that comes with a monthly compensation as soon as i pay Spotify with their card.The problem is the (well known) card doesn't match th...
- Hallo, i am currently a subscriber to Spotify family plan. Problem is that recently i received a visa from crypto.com that comes with a monthly compensation as soon as i pay Spotify with their card....
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- Casual Listener
- 45327 Views
- 55 replies
- 11 likes
- 45327 Views
- 55 replies
- 11 likes
Superuser Contribution Poco x5 pro
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 439 Views
- 1 replies
- 0 likes
- 439 Views
- 1 replies
- 0 likes
Individual Premium price update email - phishing or not ?
PlanPremium IndividualCountryPoland My Question or IssueHello everyone. Today me and a number of my friends received an e-mail about updating the price of the Premium Individual subscription price by a couple of PLN, and an information that this chan...
- Plan Premium Individual Country Poland My Question or Issue Hello everyone. Today me and a number of my friends received an e-mail about updating the price of the Premium Individual subs...
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- Spotify Star
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Multiple Plans on one Account?
How can I add multiple plans to my account? PlanPremium Family currently Country USA Device(iPhone/iPad) Operating System(iOS 16/17) My Question or IssueI have a Premium Family currently but want to add an Individual Premium account on my billing.
- How can I add multiple plans to my account? Plan Premium Family currently Country USA Device (iPhone/iPad) Operating System (iOS 16/17) My Question o...
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- Spotify Star
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Premium 😔
I took advantage of a month ago promotional offer 3 months of premium for the price of one month, in the end now took away the premium and require premium, what is the scam???:(.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro l...
- I took advantage of a month ago promotional offer 3 months of premium for the price of one month, in the end now took away the premium and require premium, what is the scam???:(. Plan Free/Premium ...
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- Spotify Star
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes