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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 10511 Views
  • 24 replies
  • 2 likes
  • 10511 Views
  • 24 replies
  • 2 likes

plan manger

Planpremium for 6 family membersCountryusaDevice (iPhone Operating System(iOS 10, My Question or IssueI am listed as the plan manager. We have 3 spots available for additional members to join. When I send my husband the link to join it tells him he i...

  • Visitor
  • Plan premium for 6 family members Country usa Device  (iPhone  Operating System (iOS 10,    My Question or Issue I am listed as the plan manager.  We have 3 spots a...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Re: Unable to update payment method

I'm having the exact same problem. Here's a screenshot. There's no "Update" option next to the plan. I've gone through every option under my account but it doesn't even show me my existing payment method nor does it give me a place to change it.

jazeejen_0-1683049044995.png
  • Newbie
  • I'm having the exact same problem.  Here's a screenshot.  There's no "Update" option next to the plan.  I've gone through every option under my account but it doesn't even show me my e...
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay for a subscription.

PlanPremiumCountryTurkeyMy Question or IssueWell, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I changed cards, well, it just doesn’t work ..

  • Casual Listener
  • Plan Premium Country Turkey My Question or Issue Well, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I chan...
  • MihailY
  • Moderator
  • 464 Views
  • 3 replies
  • 1 likes
  • 464 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pague por el plan individual Y NO ME DIERON EL PREMIUM.

Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM. Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate.

  • Visitor
  • Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM.  Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate. 
  • Joan
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.

  • Visitor
  • I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.  
  • OscarDC
  • Moderator
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Yıllık Premium Üyelik

Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekkür ederim Gizem ÖzdirekKullanıcı adı: 21mxheaua72qq...

  • Visitor
  • Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekk...
  • Luan
  • Spotify Star
  • 2689 Views
  • 1 replies
  • 0 likes
  • 2689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium with Hulu not working

PlanPremium for StudentsCountryUSADeviceMacBook Air (M2, 2022)Operating SystemmacOS Monterey My Question or IssueMy Premium individual student account shows that I have Spotify with free Hulu. My account page shows both Spotify and Hulu as active. Bu...

  • Visitor
  • Plan Premium for Students Country USA Device MacBook Air (M2, 2022) Operating System macOS Monterey   My Question or Issue My Premium individual student account shows that I have Spoti...
  • Eni
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to sign in Sonantic app?

I can't sign in on Sonantic register page with my Spotify registered e-mail and pass

  • Newbie
  • I can't sign in on Sonantic register page with my Spotify registered e-mail and pass
  • Alex
  • Spotify Legend
  • 4200 Views
  • 3 replies
  • 3 likes
  • 4200 Views
  • 3 replies
  • 3 likes

I used to have premium membership and I used a gift card to pay for it again &m

I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appreciated! thank you

  • Visitor
  • I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appre...
  • Prague
  • Spotify Star
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

Superuser Contribution I bougt premium abonnement but on the wrong account but i dont know account

I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it

  • Visitor
  • I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it
  • MihailY
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo with a significant other I don't live with?

I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a family that aren't under one roof? If not, how do I gi...

  • Casual Listener
  • I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a fam...
  • Vasil
  • Moderator
  • 5117 Views
  • 3 replies
  • 0 likes
  • 5117 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can you have duo from different locations.

Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always share the same locations

  • Visitor
  • Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always...
  • silksf
  • Casual Listener
  • 6576 Views
  • 2 replies
  • 0 likes
  • 6576 Views
  • 2 replies
  • 0 likes

Superuser Contribution paying twice in a month because of cancelled subscription

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after cancelling spotify now wants me to pay an another bil...

  • Casual Listener
  • i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after ca...
  • MihailY
  • Moderator
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes