Premium not working

[sdm66]

Plan

Free/Premium

Country

Usa

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issu my premium has not kicked in on my iPhone 13

[Novy]

Hey there @sdm66,

Thanks for reaching out here in the Community. 

If you've paid for Premium and still can't see the features, we'd first recommend logging out and back in. This can force an update between your device and account and you should be able to see the Premium features.

If this doesn't do the trick, make sure that you're logging in to the right account as there's a chance that you might've signed up for Premium on a different account by mistake. Here's how to find out if you have another Spotify account. 

Another thing you can try is checking the status of your payment. If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully and this could be the reason why you can't see the Premium features.

Keep us posted on how it goes.