Help Wizard

Step 1


Cannot modify credit card information

Cannot modify credit card information

Good morning, 


I'm trying to update my credit card information. I am able to follow the instruction up to the point of:


  1. Log in to your account page
  2. Select Subscription in the menu on the left. 
  3. Under Payment method, click UPDATE.

In the "Subscription" section, there is no "Payment method" visible to me. Could you recommend an alternative way of updating the profile? 


Thank you, 


3 Replies

Hey @Ola18, and welcome to the community.

Hope you're doing great!


Could you try using another browser or incgonito mode? If that doesn't work, could you try using another device?


If you're still having trouble, could you send me a screenshot of an error message being shown? Please hide sensitive info when posting to the community.


Keep me in the loop 🙂

Billy-JSpotify Star
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Hi there, 


thanks for reaching out. I tried a different browser and a different device - I attach a screenshot of what I can see. 


Thanks for any recommendation. 



Hey @Ola18.


Thanks for getting back to us.


What happens when you click the green button "Change or Cancel"? Will you have the option to change your payment method?


If you can't change your payment method then try to cancel and wait until your account reverts back to Free. You may then resubscribe again.


Hope that works. Let us know if it doesn't or if you have further questions.


Have a nice day!

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