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Cannot renew Monthly Subsciption

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Cannot renew Monthly Subsciption

Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I don't want... or yearly sub... Which I can't afford right now...

 

I have tried going through the website to purchase the monthly plan I can see advertised on the website...  but it then said I'm not eligible for the deal.... I'm not interested in ANY other package unless there is a cheaper one for me.... and if this can't get resolved myself and my money will simply go to a different platform.. 

Plan

Premium

Country

 New Zealand

Device

Samsung Galaxy S6 formerly S7 Edge

Operating System

Android.

 

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Don't know how to delete this but it's all sorted now... I believe the issue I was having was because I was clicking I want to "change" my plan not renewing it. So I've simply just updated my info and should have a charge attempted In a couple days!

 

Thank you and sorry!!!!

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1 Reply
Marked as solution

Don't know how to delete this but it's all sorted now... I believe the issue I was having was because I was clicking I want to "change" my plan not renewing it. So I've simply just updated my info and should have a charge attempted In a couple days!

 

Thank you and sorry!!!!

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