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Cannot update payment

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Cannot update payment

ericalabrie

Everytime I try to change my payment by pressing update, it brings me back to the subscription & payment page. Is there any other way I can update my card on file? I've been having this problem for a few days now. Thanks!

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ericalabrie

I canceled my subcription and resubscribed and it worked! Hope this helps 🙂

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9 Replies

Odegar

i have the same problem.  I'm not able to upgrade card detail.  Strange! 

cailanack

same here, dont wanna loose my subscription/downloaded music but I dont know what to do now?

animaluver2

Me too. I just got a new card and I need to update this info. Please and thank you. 🙂

janpaoke

I am also having this issue. It says that it will revert back to a free account and that means that I will have to download all of my offline playlist again, which would be a pain. Any help woud be appreciated. 

erroth

Having the same problem here, even from different navigators

ericalabrie

I'm going to lose my premium after today. Spotify please fix this issue soon 😞

kindof

Piling on. I have tried three different browsers. There must be a bug. Please help, Spotify!

help_please2

Also have the same problem...

Marked as solution

ericalabrie

I canceled my subcription and resubscribed and it worked! Hope this helps 🙂

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