Cannot upgrade to Premium

[pradomusica440]

Plan

Free

Country

 Costa Rica

Device

Dell Laptop with Windows 10 and Samsung Galaxy J8 (Android)

Operating System

Windows 10 and Android 8.0

My Question or Issue

 I want to upgrade to Premium and I am getting an error indicating that something goes wrong and no additional details. My credit card is international and the country of the credit card is the same than the country in my profile. I contacted the bank and there are not issues with my credit card. I deleted the browser history and close the browser. Then I login again and the error is the same. I tried with other credit card, I tried with other browser, I created a new account (not related to my facebook) and the error is the same. I am frustrated!

Please find attached a screenshot of the error. Any help you can provide would be highly appreciated.

Alex.

[Jose_M]

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

Also, can you try this process using another browser or Incognito Mode? It might be worth trying another device.

Keep me posted and have a nice day!