Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62420 Views
43 replies
3 likes

62420 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8080 Views
23 replies
2 likes

8080 Views
23 replies
2 likes

Probleme de paiement

Bonjour je veux renouveller mon abonnement premium spotify. J'habite au Canada mais j'ai une carte de credit francaise que j'utilise pour les paiements sur internet. Apparament spotify n'accepte pas cette contradiction. J'essaie alors de changer mon ...

copoinexus2
Casual Listener
Bonjour je veux renouveller mon abonnement premium spotify. J'habite au Canada mais j'ai une carte de credit francaise que j'utilise pour les paiements sur internet. Apparament spotify n'accepte pas ...
2018-03-13 10:09:52 PM
2018-07-04 9:14:01 PM
Luke
Spotify Star
364 Views
1 replies
1 likes

364 Views
1 replies
1 likes

Unable to accept invitation to Premium for Family

My cousing invited me to the Premium family account but the message "You're unable to join this Family plan" always shows.Our address is the same and I've updated my profile. She has already canceled the invite and resended it. How can I join my fami...

instelmokas
Newbie
My cousing invited me to the Premium family account but the message "You're unable to join this Family plan" always shows. Our address is the same and I've updated my profile. She has alre...
2018-03-13 2:56:33 PM
2018-07-04 9:12:18 PM
Luke
Spotify Star
182 Views
1 replies
0 likes

182 Views
1 replies
0 likes

Accidentally went and signed into a GB country account and can’t start in my real USA account .

Catlover1958
Newbie
Accidentally went and signed into a GB country account and can’t start in my real USA account .
2018-03-13 3:12:36 PM
2018-07-04 9:11:33 PM
Luke
Spotify Star
295 Views
1 replies
0 likes

295 Views
1 replies
0 likes

[RO] Unicredit debit card not accepted for payment

Hi everyone, I use my Unicredit debit card for all online transactions - PayPal, Amazon, Google Music etc. and it works perfectly fine. However, I'm unable to use it to pay my premium subscription. I made sure I have funds available for at least two ...

dplaton
Regular
Hi everyone, I use my Unicredit debit card for all online transactions - PayPal, Amazon, Google Music etc. and it works perfectly fine. However, I'm unable to use it to pay my premium subscr...
2018-03-13 3:42:46 PM
2018-07-04 9:10:37 PM
Luke
Spotify Star
675 Views
1 replies
0 likes

675 Views
1 replies
0 likes

Update Credit Card Info.

I am unable to update my credit card information. I have tried to follow the steps given but what the inforamtion given does not work. This is very frustrating, because this isn't the first time that this has happened.

alexisg1995
Newbie
I am unable to update my credit card information. I have tried to follow the steps given but what the inforamtion given does not work. This is very frustrating, because this isn't the first time that...
2018-03-13 4:40:27 PM
2018-07-04 9:10:05 PM
Luke
Spotify Star
445 Views
1 replies
0 likes

445 Views
1 replies
0 likes

payment update

Hi,I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning. I called the bank and learned that this problem is not about my card. So how can i update m...

rncrncrnc
Newbie
Hi, I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning. I called the bank and ...
2018-03-13 7:25:42 PM
2018-07-04 9:06:50 PM
Luke
Spotify Star
475 Views
1 replies
0 likes
Android
Windows

475 Views
1 replies
0 likes

Ödeme yaptım premium başlatılmadı

Üç kez ödeme yaptım ama premium üyeliğim başlatılmıyor.

fy8h-9cz3g_zi
Casual Listener
Üç kez ödeme yaptım ama premium üyeliğim başlatılmıyor.
2018-06-24 11:35:09 PM
2018-07-04 9:04:55 PM
Luke
Spotify Star
318 Views
1 replies
0 likes

318 Views
1 replies
0 likes

Drake songs are garbage, yet Spotify forces him in song recommendations

I am on a 3-month trial Spotify premium. I keep getting recommendations to listen Drake. I hate Drake. His music is complete garbage. Please stop recommending Drake. Thanks.

Vancouver
Regular
I am on a 3-month trial Spotify premium. I keep getting recommendations to listen Drake. I hate Drake. His music is complete garbage. Please stop recommending Drake. Thanks.
2018-07-03 10:47:09 PM
2018-07-04 9:03:18 PM
Luke
Spotify Star
350 Views
1 replies
2 likes

350 Views
1 replies
2 likes

Superuser Contribution devolucion de dinero, con quien me puedo contactar

Solicito devolución de mi mensualidad debido a que no se respeta el acuerdo de publicidad con los anuncios del nuevo álbum de DrakePlanPremiumCountry MexicoDeviceGalaxy s7 edgeOperating System(Android Oreo) My Question or Issue Espero se respete mi s...

Omega1oz86
Casual Listener
Solicito devolución de mi mensualidad debido a que no se respeta el acuerdo de publicidad con los anuncios del nuevo álbum de Drake Plan Premium Country Mexico Device Galaxy s7 edge O...
2018-07-04 3:34:08 AM
2018-07-04 6:48:56 PM
Omega1oz86
Casual Listener
459 Views
2 replies
0 likes
Devolucion de mensualidad

459 Views
2 replies
0 likes

Superuser Contribution My family premium didnt get paid

Yesterday I had to update payment details for my account as I didn't have money in the there before hand and when its updated something has gone a miss and instead of giving me family premium it's just giving me a normal premium, I want to know is if...

Daneshemlowski
Newbie
Yesterday I had to update payment details for my account as I didn't have money in the there before hand and when its updated something has gone a miss and instead of giving me family p...
2018-07-03 12:49:55 AM
2018-07-04 6:43:36 PM
MaríaCamila
Roadie
204 Views
1 replies
0 likes

204 Views
1 replies
0 likes

Superuser Contribution I'd like premium for family. One question

PlanFamily premiumCountry: canada My Question or IssueI was just billed for my single premium account. If I upgrade to premium family will I be billed the 14.99$ this cycle this month or next cycle?

coalminecanary
Roadie
Plan Family premium Country: canada My Question or Issue I was just billed for my single premium account. If I upgrade to premium family will I be billed the 14.99$ this cycle this month ...
2018-07-04 6:03:50 PM
2018-07-04 6:37:57 PM
MaríaCamila
Roadie
170 Views
1 replies
0 likes

170 Views
1 replies
0 likes

gift card bug

Hi all i nead help i've got a 30€ gift card when i write the PIN thats work,the site recognizes the card but when i wan't to validate the site send me an error message... pleaze help me and sry for my great english PlanFree/PremiumCountry FranceDevic...

spokelde344
Casual Listener
Hi all i nead help i've got a 30€ gift card when i write the PIN thats work,the site recognizes the card but when i wan't to validate the site send me an error message... pleaze help me a...
2018-07-03 1:58:47 PM
2018-07-04 6:27:01 PM
spokelde344
Casual Listener
267 Views
4 replies
0 likes

267 Views
4 replies
0 likes

Superuser Contribution I’m signing into someone else’s account!?

PlanPremiumCountryaus DeviceiPhone 5sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso I bought a new phone and wanted to sign into Spotify but couldn’t remember my password. When I reset it I signed into someone else’s a...

Hurricanblue
Newbie
Plan Premium Country aus Device iPhone 5s Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue so I bought a new phone and wanted to sign into S...
2018-07-04 7:01:06 AM
2018-07-04 3:36:59 PM
MaríaCamila
Roadie
290 Views
1 replies
0 likes

290 Views
1 replies
0 likes

Superuser Contribution Charged for an account I don’t have

So I cancelled my student premium subscription earlier on this account, but I got charged the other day, and not in the same day I would have normally gotten charged. I checked my account and it says I haven’t renewed it. I also don’t have any other ...

Ehela
Newbie
So I cancelled my student premium subscription earlier on this account, but I got charged the other day, and not in the same day I would have normally gotten charged. I checked my account and it says...
2018-07-04 4:34:20 AM
2018-07-04 3:35:15 PM
MaríaCamila
Roadie
1289 Views
2 replies
0 likes

1289 Views
2 replies
0 likes

Superuser Contribution Cambio de suscripcion familiar a individual sin aviso.

Tuve un problema con la aplicación en mi celular, el cual no pudo hacer el cargo a la tarjeta que siempre la tuve vinculada, para no perder el servicio y perder tiempo en aclaración hice el cambio a otra tarjeta que poseo, el proceso de cambio en la ...

larcknod
Newbie
Tuve un problema con la aplicación en mi celular, el cual no pudo hacer el cargo a la tarjeta que siempre la tuve vinculada, para no perder el servicio y perder tiempo en aclaración hice el cambio a ...
2018-07-04 4:07:17 AM
2018-07-04 3:07:25 PM
MaríaCamila
Roadie
1345 Views
1 replies
0 likes

1345 Views
1 replies
0 likes

Am I supposed to like Drake or having ads at my premium account?

PlanPremiumCountry Brazil My Question or Issue I pay monthly a certain amount of money in order not to have ads presented. Why the **bleep** do you present me ads? I'm not interested in Drake's music, however good you guys think it is, I'm not intere...

Leocura
Casual Listener
Plan Premium Country Brazil My Question or Issue I pay monthly a certain amount of money in order not to have ads presented. Why the **bleep** do you present me ad...
2018-07-03 10:03:18 PM
2018-07-04 11:04:22 AM
Luke
Spotify Star
445 Views
4 replies
1 likes

445 Views
4 replies
1 likes

Renew family premium members

I cant renew my family members for this Family premium. I already send them the invitation but they cannot join.I already resend it but nothing happened. I csncel it then retype again, the same.Every month im doing this. Btw my patme t is thru credit...

Jhennaquino
Casual Listener
I cant renew my family members for this Family premium. I already send them the invitation but they cannot join. I already resend it but nothing happened. I csncel it then retype again, the same. E...
2018-07-04 4:15:43 AM
2018-07-04 6:40:58 AM
Kamran
Composer
749 Views
2 replies
0 likes

749 Views
2 replies
0 likes

Paguei o boleto e o pagamento ainda está grátis.

Paguei 3 meses de spotify pela promoção de 24,90 no boleto e recebi um email de confirmação,inclusive tenho a nota fiscal.Mas meu spotify premium não foi liberado e não encontro mais este email na minha caixa de entrada.O que devo fazer??

michellysiq
Newbie
Paguei 3 meses de spotify pela promoção de 24,90 no boleto e recebi um email de confirmação,inclusive tenho a nota fiscal.Mas meu spotify premium não foi liberado e não encontro mais este ema...
2018-07-04 2:09:22 AM
2018-07-04 5:15:47 AM
Bittencourt
Spotify Star
221 Views
1 replies
0 likes

221 Views
1 replies
0 likes

Superuser Contribution applying for a premium account

I tried twice to apply for the premium account but I had insufficient credit on my phone and then when I wanted to apply for the third time it says that I have ran out of attempts using my mobile number? pls, help is there anyway i can redo the regis...

prishveen1997
Casual Listener
I tried twice to apply for the premium account but I had insufficient credit on my phone and then when I wanted to apply for the third time it says that I have ran out of attempts using my mo...
2018-07-02 5:50:15 PM
2018-07-03 8:45:54 PM
MaríaCamila
Roadie
180 Views
1 replies
0 likes

180 Views
1 replies
0 likes

Superuser Contribution ayudaa

Holaaa linda noche, hace unos días realize el Spotify premium para estudiandtes ingrese mis datos comprobé que soy estudiante y ya se realizó el cargo pero aún sigue en (free) como puedo cancelar los pago?? Ayudaa My Question or Issue

Cortes2
Newbie
Holaaa linda noche, hace unos días realize el Spotify premium para estudiandtes ingrese mis datos comprobé que soy estudiante y ya se realizó el cargo pero aún sigue en (free) como puedo cancelar los...
2018-07-03 4:44:21 AM
2018-07-03 8:36:29 PM
MaríaCamila
Roadie
191 Views
1 replies
0 likes

191 Views
1 replies
0 likes

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