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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6668 Views
  • 23 replies
  • 2 likes
  • 6668 Views
  • 23 replies
  • 2 likes

ive been overcharged twice

My Question or Issue i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i dont have premium even though i am paying

  • Newbie
  •     My Question or Issue  i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i don...
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanFreeCountry MexicoDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Mi mamá me ha estado mandando la invitación para unirme a su plan Spotify Premium como 10 veces, las mismas en las que he rellenado el formato y no puedo u...

  • Newbie
  • Plan Free Country  Mexico Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Mi mamá me ha estado mandando la invitación para unirme a su pla...
  • Julian
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch from premium to family after the month has been charged

My Question or Issue I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or another $9?

  • Newbie
  •   My Question or Issue  I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or a...
  • Julian
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Everytime I try to upgrade to Spotify Premium, I get a credit card fail

PlanFreeCountryUnited StatesDeviceiPhone 8Operating SystemWindows 10My Question or IssueI've tried many times and in multiple ways to upgrade to Spotify Premium for the first time with the $.99 for 3 months sale, but every time I get the same error m...

  • Visitor
  • Plan Free Country United States Device iPhone 8 Operating System Windows 10 My Question or Issue I've tried many times and in multiple ways to upgrade to Spotify Premium for the first time w...
  • Julian
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Spotify Premium for Student error

PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A8 2018Operating SystemAndroid NougatMy Question or Issue I was going to purchase the Student Premium Plan, i put my cc card and then i was asked for verification for student. I pressed the Learn ...

  • Newbie
  • Plan Free/Premium Country  Indonesia Device Samsung Galaxy A8 2018 Operating System Android Nougat My Question or Issue  I was going to purchase the Student Premium Plan, i put my ...
  • Bittencourt
  • Spotify Star
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

Errors adding family members to Premium Family Account

Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...

  • Regular
  • Plan = Family  Free/Premium = Premium Country = USA   Device = Pixel 2 Operating System = Android   My Question or Issue So I have a Spotify Premium Family plan.  I went t...
  • calinn
  • Composer
  • 443 Views
  • 1 replies
  • 0 likes
  • Family Members
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is not available in my country, but if I upgrade to premium will it become available?

I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet, but I don't want to waste my money if I won't be able to use it. If I subscribe will the app become available?

  • Newbie
  • I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet,  but I don't want to waste my money if I won't be able to use it.  If I subscribe will...
  • Jollof
  • Composer
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of plan with existing contract.

Hi. I bought a premium acct with 2 free subscribtion month. My contract ends in Dec. I would like to upgrade to family acct. will my existing subscription payment be cancel? Since I’ve already paid for the 10 months. Do I pay the difference? Or I nee...

  • Newbie
  • Hi. I bought a premium acct with 2 free subscribtion month. My contract ends in Dec. I would like to upgrade to family acct. will my existing subscription payment be cancel? Since I’ve already paid f...
  • Julian
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged and charge after cancelling subscription

I canceled my account and I am still being charged. When open the spotify app it shows the free version but they are still charging me. When I was noticed the charge I looked into there previous charges and I was being charges twice a month. I only h...

  • Newbie
  • I canceled my account and I am still being charged. When open the spotify app it shows the free version but they are still charging me. When I was noticed the charge I looked into there previous char...
  • Julian
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Premium

I had premium on my phone since April of this year and I changed device today,I logged in and my premium is gone,on my old device it still exists but on my new device it promotes premium and I don't even have it ,I have logged in and out a couple of ...

  • Newbie
  • I had premium on my phone since April of this year and I changed device today,I logged in and my premium is gone,on my old device it still exists but on my new device it promotes premium and I don't ...
  • Jollof
  • Composer
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Can't add existing account on to family plan

Can't use existing account for family plan. When my sister sent the invite to my account I clicked it it went to confirmation.... Then it went to edit profile and I realised that the email is wrong so I change it to my Spotify account email. But ever...

  • Newbie
  • Can't use existing account for family plan. When my sister sent the invite to my account I clicked it it went to confirmation.... Then it went to edit profile and I realised that the email is wrong s...
  • teo13g
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

FORGOT TO VALIDATE MY ACCOUNT

Hi Guys, Today I received a Notification, stating my accound couldn't be verified and I was transfer to Free Version, I didn't see said email and 7 days deadline expired, is there any way to verify my account to continut with the Family Plan?

  • Newbie
  • Hi Guys,   Today I received a Notification, stating my accound couldn't be verified and I was transfer to Free Version, I didn't see said email and 7 days deadline expired, is there any ...
  • calinn
  • Composer
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

My account isn't premium

I paid the payment but I'm not still premium. My money isn't in card now.What should I do? I have payment messages and card reactions.

  • Newbie
  • I paid the payment but I'm not still premium. My money isn't in card now. What should I do?   I have payment messages and card reactions.
  • calinn
  • Composer
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Address for Spotify Premium Family

PlanFree/PremiumCountry DeviceiPhone 8+Operating SystemiOS 10 My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device iPhone 8+ Operating System iOS 10   My Question or Issue  
  • calinn
  • Composer
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Subscription and account

My Question or Issue Paid for premium twice this month. Still premium in the overview. Have logged in and out at least 10 times the last 2 weeks. Can't get receipt because the system has changed my e-mail to an old one that doesn't work. Can't use my...

  • Visitor
  •     My Question or Issue   Paid for premium twice this month. Still premium in the overview. Have logged in and out at least 10 times the last 2 weeks. Can't get receipt because th...
  • user-removed
  • Not applicable
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple accounts with same email

I seem to have 2 accounts with the same email address - one linked to my Facebook account. I have forgotten the password for my other account but am unable to reset it. My non Facebook account is linked to my premium family subscription. Am I able to...

  • Newbie
  • I seem to have 2 accounts with the same email address - one linked to my Facebook account. I have forgotten the password for my other account but am unable to reset it. My non Facebook account is lin...
  • Julian
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change payment method

Switching banks is bad enough, but when someone like Spotify makes it almost impossible to update your credit card info it makes me want to scream. I have been trying for several days to update my info. The update payment method is a dead link, and h...

  • Newbie
  • Switching banks is bad enough, but when someone like Spotify makes it almost impossible to update your credit card info it makes me want to scream.  I have been trying for several days to update...
  • Julian
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Tengo un descuento a mi cuenta Bancaria

Tengo un problema En la mañana de hoy me hice Premiun de Spoty Universitario, verefique mi cuenta si ya estaba premiun pero nada, pero mire mi cuenta y ya estaba el descuento en la imagen lo pueden apreciar, necesito ayuda urgente o que me devuelvan ...

  • Newbie
  •   Tengo un problema   En la mañana de hoy me hice  Premiun de Spoty Universitario, verefique mi cuenta si ya estaba premiun pero nada, pero mire mi cuenta y ya estaba el des...
  • Julian
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution add to favorite list

My Question or Issue hi, when i had the free plan i could add songs to my favorite list using an hart icon. after i got the premium plan the hart icon disappeared and i cant find a different way to add a song to my favorite list. can u please help me...

  • Newbie
  •     My Question or Issue   hi, when i had the free plan i could add songs to my favorite list using an hart icon. after i got the premium plan the hart icon disappeared and i cant f...
  • Julian
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes