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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51932 Views
  • 23 replies
  • 4 likes
  • 51932 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32525 Views
  • 19 replies
  • 2 likes
  • 32525 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21824 Views
  • 8 replies
  • 1 likes
  • 21824 Views
  • 8 replies
  • 1 likes

I had Spotify Premium for 2 Years and it ended Early!

I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get? This was through rogers...

  • Newbie
  • I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get?   This was through rogers...
  • Bethany_Dawn
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Solved!! adding son to my premium account

if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?

  • Casual Listener
  • if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?
  • TetonCowboy
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Change payment

Is there anyone who knows how to change payment? I want it to charge it from my budget account instead of my salary account?

  • Visitor
  • Is there anyone who knows how to change payment? I want it to charge it from my budget account instead of my salary account?
  • imattolo
  • Community Legend
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

Which plan should i get? If i have a number of shared devices (AppleTVs, Google Homes, etc)

There are 3 folks in my family and we each have a phone and a few internet connected devices (smart tv, google home, and acouple apple tvs). Which plan should I get and how do i setup the devices at home so that if i or one of my family members are n...

  • Newbie
  • There are 3 folks in my family and we each have a phone and a few internet connected devices (smart tv, google home, and acouple apple tvs). Which plan should I get and how do i setup the devices at ...
  • imattolo
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Charged 2 times.

I don't know why but I was charged twice once of january 11 and again on febuary 5 technically thats twice a month it should be once every month not twice every month so why?

  • Visitor
  • I don't know why but I was charged twice once of january 11 and again on febuary 5 technically thats twice a month it should be once every month not twice every month so why?
  • imattolo
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Charged twice every month

I’m currently getting charged twice for Spotify - once a month through Apple and once through Spotify? Can someone please advise?

  • Newbie
  • I’m currently getting charged twice for Spotify - once a month through Apple and once through Spotify? Can someone please advise?
  • imattolo
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

6 month fre trial from service provider

Dear Spotify Premuim users,I recieved 6 months free from my cell phone provider. I already have an account and dont want to lose my playlists. How do I add the 6months free to my account? any ideas? anyone from spotify can you help?

  • Newbie
  • Dear Spotify Premuim users, I recieved 6 months free from my cell phone provider. I already have an account and dont want to lose my playlists. How do I add the 6months free to my account? any ideas...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 1 likes
  • 117 Views
  • 1 replies
  • 1 likes

Solved!! Trial plan

How do i cancel the 7 day trial, will it charge me if i dont cancel it, how do i end it pls answer i am freaking out

  • Casual Listener
  • How do i cancel the 7 day trial, will it charge me if i dont cancel it, how do i end it pls answer i am freaking out
  • Kendal2
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Premium 30-day-trial

Its saying I have already had a trial when I know I have never used Spotify before

  • Newbie
  • Its saying I have already had a trial when I know I have never used Spotify before
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Subscribed in one country but no longer live there!

Hello! I registered for Spotify 6 years ago in Sweden. I no longer live there and the credit card is expiring. What can I do to keep my premium subscription????? Please help!Many thanks

  • Newbie
  • Hello!   I registered for Spotify 6 years ago in Sweden. I no longer live there and the credit card is expiring. What can I do to keep my premium subscription?????   Please help! Many ...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium not possible

Hey there everybody,I've been trying to upgrade my account to premium for quite a while, it doesn't work. Any time I try to pay with paypal, I'm returned to the spotify-webside. Sometimes there is a text, saying my spotify-account-country doesn't fit...

  • Casual Listener
  • Hey there everybody, I've been trying to upgrade my account to premium for quite a while, it doesn't work. Any time I try to pay with paypal, I'm returned to the spotify-webside. Sometimes there is ...
  • Luke
  • Spotify Star
  • 282 Views
  • 4 replies
  • 0 likes
  • 282 Views
  • 4 replies
  • 0 likes

Student Discount problems.

So I'm trying to subscribe for the student discount but it says I'm not eligble when I should be since this is my second semester in a row this year. I'm not entirely sure what the issue is, but I feel as if because I graduted from high school in 3 y...

  • Newbie
  • So I'm trying to subscribe for the student discount but it says I'm not eligble when I should be since this is my second semester in a row this year. I'm not entirely sure what the issue is, but I fe...
  • juliapaz
  • Casual Listener
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Can I keep downloaded songs after my premium trial period ends?

After my 30 day Premium trial, will the songs I've downloaded during this time disappear?

  • Newbie
  • After my 30 day Premium trial, will the songs I've downloaded during this time disappear?
  • nancymusic12
  • Casual Listener
  • 1473 Views
  • 3 replies
  • 0 likes
  • 1473 Views
  • 3 replies
  • 0 likes

Cancel my account

How do I cancel my account?

  • Visitor
  • How do I cancel my account?
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Country/credit card apparent mismatch (not true)

I have to update my payment details due to my original credit card being blocked. However, when I try to include a different credit card details, it just says that there is a mismatch between the country and the credit card, which is not correct sinc...

  • Newbie
  • I have to update my payment details due to my original credit card being blocked. However, when I try to include a different credit card details, it just says that there is a mismatch between the cou...
  • Tom
  • Community Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Premium payment

Hi Guys, so i upgraded to premium two days ago and paid 0,01 ct. But now spotify took another 0,01ct from me. I don’t mean to he cheap. I honestly could’nt care less about the 0,01 ct but i’m just worried this is gonna happen again. And also next mon...

  • Newbie
  • Hi Guys, so i upgraded to premium two days ago and paid 0,01 ct. But now spotify took another 0,01ct from me. I don’t mean to he cheap. I honestly could’nt care less about the 0,01 ct but i’m just wo...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Aus dem Family Abo geworfen worden

Heute bekam meine Tochter eine E-Mail, dass Ihre Adresse nicht mit unserer uebereinstimmt und sie downgegradet wird auf Free. Ich sehe nirgendwo einen Button mit Spotify Ruecksprache zu halten. Bei den anderen Kindern funktioniert es weiter. Sie hat ...

  • Newbie
  • Heute bekam meine Tochter eine E-Mail, dass Ihre Adresse nicht mit unserer uebereinstimmt und sie downgegradet wird auf Free. Ich sehe nirgendwo einen Button mit Spotify Ruecksprache zu halten. Bei d...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Leaving in Belgium but with a French MasterCard, can't subscribe for premium!

I'm a French leaving in Belgium, and I only have a French master card. Paypal doesn't work anymore, they say that my facebook is Belgium country but it is not true!How can I do?

  • Visitor
  • I'm a French leaving in Belgium, and I only have a French master card. Paypal doesn't work anymore, they say that my facebook is Belgium country but it is not true! How can I do?
  • user-removed
  • Not applicable
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes