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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61578 Views
  • 25 replies
  • 5 likes
  • 61578 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36714 Views
  • 19 replies
  • 2 likes
  • 36714 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28011 Views
  • 16 replies
  • 3 likes
  • 28011 Views
  • 16 replies
  • 3 likes

My card was charged

I was charged $119.88cfor Premium. I never upgraded to Premium! I want to know how can I get someone to help me with this situation since you guys do not have a number to call.

  • Newbie
  • I was charged $119.88cfor Premium. I never upgraded to Premium! I want to know how can I get someone to help me with this situation since you guys do not have a number to call. 
  • Luke
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Premium um not upgrading!!!

I recently upgraded to premium and although the money has been taken from my bank account I have not been upgraded even though I have looked out of all devices and we looked in it is still showing that I am on a free subscription I’m getting shame if...

  • Newbie
  •  I recently upgraded to premium and although the money has been taken from my bank account I have not been upgraded even though I have looked out of all devices and we looked in it is still show...
  • Luke
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Cant subscribe my account to premium

Hi everyone, I'm from Argentina I want to subscribe to premium, but dont accept the pay. I tried with all my credit and debit cards and it says "An error occurred in the payment. Try again or use another payment method." Please can you help me with t...

  • Newbie
  • Hi everyone, I'm from Argentina   I want to subscribe to premium, but dont accept the pay. I tried with all my credit and debit cards and it says " An error occurred in the payment. Try again ...
  • Luke
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

60 day free trial only 7 days?

i clicked the link saying 'start' your 60 day free trial to only end up with a 7 day free trial? then when i look at the offers, it only has 30 days free trial. my husband signed up his own account this morning and got 60 days, so i know its supposed...

  • Newbie
  • i clicked the link saying 'start' your 60 day free trial to only end up with a 7 day free trial? then when i look at the offers, it only has 30 days free trial. my husband signed up his own account t...
  • Luke
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Shouldn’t Spotify try to help?!

Honestly I don’t think Spotify cares about the people that use the app. I have been having problems with getting premium on 3 different cards and it won’t let me. I have done plenty of research and I can’t find anything helpful that Spotify has said ...

  • Newbie
  • Honestly I don’t think Spotify cares about the people that use the app. I have been having problems with getting premium on 3 different cards and it won’t let me. I have done plenty of research and I...
  • Luke
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Spotify Premium Account

I have recently upgraded my plan with Vodafone to a tariff that included Spotify Premium, I already a had a Premium account with my old contract where I was paying £9.99 a month, how do I cancel my existing subscription to stop paying this £9.99 a mo...

  • Newbie
  • I have recently upgraded my plan with Vodafone to a tariff that included Spotify Premium, I already a had a Premium account with my old contract where I was paying £9.99 a month, how do I cancel my e...
  • Luke
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

I'm being overcharged

This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription would cost me $9.99. For the past few months, when I w...

  • Newbie
  • This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription wou...
  • Jeannie3
  • Newbie
  • 2232 Views
  • 12 replies
  • 3 likes
  • Premium
  • 2232 Views
  • 12 replies
  • 3 likes

Problema con premium pausado

El viernes 5 de mayo fui a un oxxo a comprar una tarjeta spotify de 100$ y tuve algunos problemas de activacion pero la canje ese dia. La cosa es que han pasado solo 2 dias y dice que mi cuenta no es premium. ¿Podrian explicarme el por que pasa esto ...

  • Newbie
  • El viernes 5 de mayo fui a un oxxo a comprar una tarjeta spotify de 100$ y tuve algunos problemas de activacion pero la canje ese dia. La cosa es que han pasado solo 2 dias y dice que mi cuenta no es...
  • eduardogarcia01
  • Newbie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

cancelacion de mi suscripcion

yo me suscribi probando el plan premium gratis por un mes, y ahora me estan cobrando algo que no estoy usando porque sigo en version free, deseo cancelar dicha suscripcion, ademas yo no queria el plan individual sino el plan familiar, y nadie me solu...

  • Casual Listener
  • yo me suscribi probando el plan premium gratis por un mes, y ahora me estan cobrando algo que no estoy usando porque sigo en version free, deseo cancelar dicha suscripcion, ademas yo no queria el pla...
  • cpunto
  • Casual Listener
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!! Cannot update payment

Everytime I try to change my payment by pressing update, it brings me back to the subscription & payment page. Is there any other way I can update my card on file? I've been having this problem for a few days now. Thanks!

  • Casual Listener
  • Everytime I try to change my payment by pressing update, it brings me back to the subscription & payment page. Is there any other way I can update my card on file? I've been having this problem f...
  • ericalabrie
  • Casual Listener
  • 501 Views
  • 9 replies
  • 2 likes
  • 501 Views
  • 9 replies
  • 2 likes

Superuser Contribution Pagamento non accettato

Spotify ha prelevato dei soldi dal mio account, ma mi dice che non ho rinnovato l'abbonamento.Cosa fare?

  • Newbie
  • Spotify ha prelevato dei soldi dal mio account, ma mi dice che non ho rinnovato l'abbonamento. Cosa fare?
  • Julian
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I have applied for a 30 day free trial but when I went on the app it said ‘welcome to your 7 day free trial’ does this mean I won’t have 30 days?

  • Newbie
  • I have applied for a 30 day free trial but when I went on the app it said ‘welcome to your 7 day free trial’ does this mean I won’t have 30 days? 
  • Julian
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Adverts on Spotify Unlimited

Hi, I am an Unlimited subscriber - have been for a good few years - and have just had an advert played to me whilst listening via a web browser. Has the package suddenly changed?? Thanks.

  • Regular
  • Hi,   I am an Unlimited subscriber - have been for a good few years - and have just had an advert played to me whilst listening via a web browser.   Has the package suddenly changed?? ...
  • Maxim
  • Spotify Star
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Premium payment failed

I am trying to start my premium membership, but I keep getting this error. Any help??

  • Casual Listener
  • I am trying to start my premium membership, but I keep getting this error. Any help??
  • yomisimie
  • Casual Listener
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Double payment yet no premium

I wanted to become a premium with student account first when I enter my card It says they wont take any charges till I confrim that I'm a student yet they did. The first file I uploaded wasnt enough to prove that I'm a student so I tried again. Again...

  • Casual Listener
  • I wanted to become a premium with student account first when I enter my card It says they wont take any charges till I confrim that I'm a student yet they did. The first file I uploaded wasnt enough ...
  • user-removed
  • Not applicable
  • 595 Views
  • 4 replies
  • 0 likes
  • 595 Views
  • 4 replies
  • 0 likes

Premium

Hi! Good evening! I availed the 7-days premium pero ayaw mag play offline nung songs tapos sinasabi na "Get Premium" pa rin please help

  • Casual Listener
  • Hi! Good evening! I availed the 7-days premium pero ayaw mag play offline nung songs tapos sinasabi na "Get Premium" pa rin 😞 please help
  • Llar
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Tengo subscripcion gratis y me cobran como premium

Tengo subscripcion gratis y me siguen cobrando como subscripcion premium y del banco me dicen que pregunte a Spotify

  • Newbie
  • Tengo subscripcion gratis y me siguen cobrando como subscripcion premium y del banco me dicen que pregunte a Spotify 
  • user-removed
  • Not applicable
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Four times charge was pulled my credit card

I didn't log in and i tried four times and spotify pulled charge from my credit card

  • Newbie
  • I didn't log in and  i tried four times and spotify pulled charge from my credit card
  • Luke
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Canceled premium but it still charged 9.99 dollars

I canceled the spotify premium but it still charged 9.99 dollars just now.I was trying to buy lunch aand it said that the money is not enough,so I have to be hungry .What should I do?I want my money back

  • Newbie
  • I canceled the spotify premium but it still charged 9.99 dollars just now.I was trying to buy lunch aand it said that the money is not enough,so I have to be hungry .What should I do?I want my money ...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Vodafone premium not working

Hi there, i have had had my current phone plan for several months which included Spotify Premium. However after selecting Spotify Premium from my provider I have never been able to actually use premium on the app even though on MyVodafone app it says...

  • Newbie
  • Hi there,   i have had had my current phone plan for several months which included Spotify Premium. However after selecting Spotify Premium from my provider I have never been able to actually ...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes