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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4282 Views
  • 23 replies
  • 2 likes
  • 4282 Views
  • 23 replies
  • 2 likes

Superuser Contribution Necesito cancelar mi cuenta individual para entrar a un Plan familiar? No quiero que cobren dos vece

He sido ingresada a un plan familiar pero no cancelé mi cuenta personal. Mi preocupación es que Spotify me cobre en ambas cuentas. Favor de clarificar.

  • Newbie
  • He sido ingresada a un plan familiar pero no cancelé mi cuenta personal. Mi preocupación es que Spotify me cobre en ambas cuentas. Favor de clarificar. 
  • SergioDavid
  • Roadie
  • 378 Views
  • 1 replies
  • 1 likes
  • 378 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cadastrar instituição de ensino

Olá, como pode ser feito o cadastro da minha instituição de ensino para que eu possa aderir ao plano de estudante? Grato,Bruno

  • Casual Listener
  • Olá, como pode ser feito o cadastro da minha instituição de ensino para que eu possa aderir ao plano de estudante?   Grato, Bruno
  • SergioDavid
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, first time using this

So i made the thing wronf and therefore, when finally understood stuff, made another topic.

  • Casual Listener
  • So i made the thing wronf and therefore, when finally understood stuff, made another topic. 
  • Melody
  • Spotify
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estudante

Eu fiz o cadastro de estudante e não tá ativado... Tá no modo free

  • Newbie
  • Eu fiz o cadastro de estudante e não tá ativado... Tá no modo free
  • SergioDavid
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay account family settings

Hi guys. So i have this problem that i am paying for three accounts in total. My account is not the host head account, so i can not change any settings. The problem now is that my Paypal account is set up with the head account, that i do not want to ...

  • Newbie
  • Hi guys.    So i have this problem that i am paying for three accounts in total. My account is not the host head account,  so i can not change any settings. The problem now is that m...
  • SergioDavid
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me sacaron la cuenta premium

Soy premium desde hace 7 meses y por alguna razón ahora estoy con una cuenta de free. No es ningún problema de la cuenta. El problema es que estoy pagando por el servicio y me lo acaban de sacar.

  • Newbie
  • Soy premium desde hace 7 meses y por alguna razón ahora estoy con una cuenta de free. No es ningún problema de la cuenta. El problema es que estoy pagando por el servicio y me lo acaban de sacar.
  • SergioDavid
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de cuenta familiar

Hola! Mi hermano que pagaba la cuenta familiar decidió cerrarla porque la empezaría a pagar otro hermano.Tras hacer el cambio, no me deja formar parte del grupo pues se permite solo un cambio al año. Cómo puedo hacer para que me acepten? Es la misma ...

  • Newbie
  • Hola!  Mi hermano que pagaba la cuenta familiar decidió cerrarla porque la empezaría a pagar otro hermano. Tras hacer el cambio, no me deja formar parte del grupo pues se permite solo un cambi...
  • SergioDavid
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOUBLE PAYMENT

PlanPremiumCountry ItalyDeviceNokia 8Operating SystemAndroid My Question or Issue

  • Newbie
  • Plan Premium Country  Italy Device Nokia 8 Operating System Android    My Question or Issue  
  • Melody
  • Spotify
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution como pagar en oxxo

pague en un oxxo y no se activa mi cuenta como le puedo hacer que funcione

  • Newbie
  • pague en un oxxo y no se activa mi cuenta como le puedo hacer que funcione
  • SergioDavid
  • Roadie
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio a plan familiar

El día de hoy me cobraron mi mensualidad de $99 pero yo ya quería cambiar a plan familiar, si me cambio al plan familiar solo me cobrarán el resto que son los $50 que faltan? Espero me puedan ayudar.

  • Newbie
  • El día de hoy me cobraron mi mensualidad de $99 pero yo ya quería cambiar a plan familiar, si me cambio al plan familiar solo me cobrarán el resto que son los $50 que faltan? Espero me puedan ayudar.
  • SergioDavid
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se activa mi premium

Pagué la oferta para tener premium durante los dos meses en Oxxo y aún no se activa mi premiumEs normal?

  • Newbie
  • Pagué la oferta para tener premium durante los dos meses en Oxxo y aún no se activa mi premium Es normal?
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with paying the subscription

I had my subscription to Spotify Premium, and I understand that when you make a payment is made in order to be charged monthly to the credit card, I don't understand why I appeared this month's share divided the 36 dues! This is not profitable for me...

  • Visitor
  • I had my subscription to Spotify Premium, and I understand that when you make a payment is made in order to be charged monthly to the credit card, I don't understand why I appeared this month's share...
  • SergioDavid
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement

J’ai souscris à spotify premium il y’a 3 mois. Au bout de ces 3 mois je devais payer 9,99€. Cependant j’ai résilier la veille du passage à 9,99€. Serai-je débiter pour ce jour ou sera-t-il résilier avant d’être facturé?

  • Newbie
  • J’ai souscris à spotify premium il y’a 3 mois. Au bout de ces 3 mois je devais payer 9,99€. Cependant j’ai résilier la veille du passage à 9,99€. Serai-je débiter pour ce jour ou sera-t-il résil...
  • SergioDavid
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 days trial turned to 7 days

Hi! I just registered my account to premium to try the 30-days trial and upon completing the registration, it said that it will expire this April 7. Please advise.

  • Newbie
  • Hi! I just registered my account to premium to try the 30-days trial and upon completing the registration, it said that it will expire this April 7. Please advise.
  • SergioDavid
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution me difieren el cobro de 1 mes a 36 meses

hola, tengo un problema con mi cuenta premium de estudiante, hoy llego la cuenta de la tarjeta y me dice que los 7.500 cop de la mensualidad quedaron diferidos a 36 cuotas de 300 cop, me gustaria solucionar esto por que pagando esta cantidad por este...

  • Newbie
  • hola, tengo un problema con mi cuenta premium de estudiante, hoy llego la cuenta de la tarjeta y me dice que los 7.500 cop de la mensualidad quedaron diferidos a 36 cuotas de 300 cop, me gustaria sol...
  • SergioDavid
  • Roadie
  • 793 Views
  • 1 replies
  • 0 likes
  • 793 Views
  • 1 replies
  • 0 likes

Superuser Contribution paiement Cb avec cryptogramme changeant

Bonjour.Est il possible de payer un abonement avec une carte bleue dont le code cryptogramme change toute les heures?merci par avance

  • Newbie
  • Bonjour. Est il possible de payer un abonement avec une carte bleue dont le code cryptogramme change toute les heures? merci par avance
  • SergioDavid
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar Spotify premium

Cuando quiero poner la tarjeta pes pagar premium no me deja, por que dice que la tarjeta y el pais de la cuenta no coinciden. Como puede ser esto posible? Por qué antes si pagaba y no había problema pero ahora no me deja pagar. Por favor alguien que ...

  • Newbie
  • Cuando quiero poner la tarjeta pes pagar premium no me deja, por que dice que la tarjeta y el pais de la cuenta no coinciden. Como puede ser esto posible? Por qué antes si pagaba y no había problema ...
  • SergioDavid
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed to a free one while last payment was confirmed

1126526610 Last payment was made on 15-03, I've had spotify family for the last 1,5 years now. There is no reason to be found anywhere on my account as to why the subscription changed. I would really like to get this resolved because I wont be paying...

  • Newbie
  • 1126526610   Last payment was made on 15-03, I've had spotify family for the last 1,5 years now. There is no reason to be found anywhere on my account as to why the subscription changed. I wou...
  • SergioDavid
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have Premium, does not let me use it.

Plan Free/Premium Country Norway Device Samsung Galaxy S7 My Question or Issue So I bought Spotify Premium. It has been a while and sure, changes to the app happens. But here I bought the 3 months for 109 NOK deal and my account says I have Premium. ...

  • Casual Listener
  • Plan Free/Premium Country Norway Device Samsung Galaxy S7   My Question or Issue  So I bought Spotify Premium. It has been a while and sure, changes to the app happens. But ...
  • SergioDavid
  • Roadie
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment Card Expired

My payment card expired in February and I am on maternity leave so I didn't update my payment details for the time being and stopped using Spotify. However I see that Spotify have been able to continue taking payments from an expired Card? How is tha...

  • Newbie
  • My payment card expired in February and I am on maternity leave so I didn't update my payment details for the time being and stopped using Spotify. However I see that Spotify have been able to contin...
  • SergioDavid
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes