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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130761 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62640 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242169 Views
149 replies
13 likes
Foi debitado duas vezes no meu cartão o valor de 10 reais. E mesmo assim não foi ativado o Premium. Queria saber se irá estornar pois o preço correto é 16,90 e não 10 reais. Liguei no meu cartão e eles disseram que realmente foi debitado. Aut 360349A...
Foi debitado duas vezes no meu cartão o valor de 10 reais. E mesmo assim não foi ativado o Premium. Queria saber se irá estornar pois o preço correto é 16,90 e não 10 reais. Ligu...
Spotify Star
266 Views
1 replies
0 likes
PlanFamilt PremiumCountry usa Device Operating SystemNot sure My Question or IssueMy mom paid our premupr bill and I was in the previous family plan but it's saying I'm on a free account
Plan Familt Premium Country usa Device Operating System Not sure My Question or Issue My mom paid our premupr bill and I was in the previous family plan but i...
Spotify Star
274 Views
1 replies
0 likes
PlanFree/PremiumCountry US My Question or IssueI had Premium Student for 2 years when I was an undergrad. I’m starting grad school now at a different university and I have a different student ID. Do I still have only 2 years left of Premium Student o...
Plan Free/Premium Country US My Question or Issue I had Premium Student for 2 years when I was an undergrad. I’m starting grad school now at a different university and I ...
Not applicable
582 Views
1 replies
0 likes
I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I had sent in proof that I was a student for the student premi...
I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I h...
Spotify Star
299 Views
1 replies
1 likes
Hi, i had a family premium acount for my parets and i cancel it because i wasent working... now i am paying 2 and cant use it! Its is almost a year from that... I had search for a solution and i got surpriced because one of the acounts it isn´t mine!...
Hi, i had a family premium acount for my parets and i cancel it because i wasent working... now i am paying 2 and cant use it! Its is almost a year from that... I had search for a solution an...
Spotify Star
234 Views
1 replies
0 likes
PlanPremiumCountry finland DeviceSamsung Operating SystemAndroid My Question or Issue Hey,I cant access to my premium but spotify has already charged me for it. I tried to log out and back in, didn't work. What shoukd i do?
PlanPremium Country finland Device Samsung Operating System Android My Question or Issue Hey, I cant access to my premium but spotify has already charged me for it...
Spotify Star
655 Views
5 replies
0 likes
que se puedad descargar el album cuando lo guardas
que se puedad descargar el album cuando lo guardas
Spotify Legend
335 Views
1 replies
0 likes
poder ver la publicidad en el telefono sin bloquear la pantalla a cambio de no tantas restrisiones
poder ver la publicidad en el telefono sin bloquear la pantalla a cambio de no tantas restrisiones
Spotify Legend
311 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevicePCOperating SystemWINDOWS 10 My Question or Issue I was just curious as to why I was being double charged. I am currently using a student account ($4.99), but this month I noticed 2 charges on my credit card. One for $4....
Plan Premium Country Canada Device PC Operating System WINDOWS 10 My Question or Issue I was just curious as to why I was being double charged. I am currently using a student a...
Spotify Star
440 Views
3 replies
0 likes
I recently canceled the credit card associated with my Spotify Premium account and now I'm stuck on a Free account.Spotify won't let me resubscribe to Premium with a different credit card, when I try I get a 'Payment Method Failed' message.
I recently canceled the credit card associated with my Spotify Premium account and now I'm stuck on a Free account. Spotify won't let me resubscribe to Premium with a different credit card, when I t...
Regular
718 Views
6 replies
0 likes
Today I received an email from paypal saying I authorized a payment to spotify which I do not. I haven't used the spotify during this payment's worth and I would wish to receive a refund as I do not intend to use spotify premium for the next 30 days....
Today I received an email from paypal saying I authorized a payment to spotify which I do not. I haven't used the spotify during this payment's worth and I would wish to receive a refund as I do not ...
Spotify Star
230 Views
1 replies
0 likes
My husband and I joined our Spotify accounts to make one Spotify Premium Family. We are both being charged $14.99/month at two seperate times. I am the primary and sent him an invite for the family plan but the charge has been coming out of our accou...
My husband and I joined our Spotify accounts to make one Spotify Premium Family. We are both being charged $14.99/month at two seperate times. I am the primary and sent him an invite for the...
Spotify Star
265 Views
1 replies
0 likes
If I want to change my house address for my family premium account, is it necessary to cancel my current account and start a new one with a new email? Can I use my former email to start the new account of family premium, therefore, change the address...
If I want to change my house address for my family premium account, is it necessary to cancel my current account and start a new one with a new email? Can I use my former email to start the new accou...
Community Legend
653 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceiPhone SE My Question or IssueI have set up my account to charge me by my phone bill at the end of every month but I would like to change this to credit card. Can I simply change the payment method by clicking the update pa...
Plan Premium Country UK Device iPhone SE My Question or Issue I have set up my account to charge me by my phone bill at the end of every month but I would like to change this to ...
Community Legend
615 Views
1 replies
0 likes
Hey,I paid for Premium but I still didn't get all the options for me to use. I already paid in the beginning of August ang it still doesn't work. I tried these steps behind this link https://support.spotify.com/account_payment_help/payment_help/i-pay...
Hey, I paid for Premium but I still didn't get all the options for me to use. I already paid in the beginning of August ang it still doesn't work. I tried these steps behind this link https...
Songwriter
356 Views
1 replies
0 likes
Can you legally use your Spotify account at a company paid event? I will not be paid anything for this and the only people attending the event are company enployees. It will be fully paid by the company and pictures may be taken to promote the compan...
Can you legally use your Spotify account at a company paid event? I will not be paid anything for this and the only people attending the event are company enployees. It will be fully paid by th...
Spotify Star
283 Views
1 replies
0 likes
PlanFamily PremiumCountry NorwayDeviceHuwaei P10Operating SystemAndroid My Question or Issue I'm paying for the spotify family subscription through paypal that deducts from my own bank account, but I can't seem to change my subscription now I don't n...
Plan Family Premium Country Norway Device Huwaei P10 Operating System Android My Question or Issue I'm paying for the spotify family subscription through paypal that dedu...
Spotify Star
447 Views
1 replies
0 likes
PlanFree/PremiumCountry The Netherlands Device(iPhone 7, Samsung galaxy S7) Operating System(iOS 10, Android Oreo) My Question or IssueWe paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore. We alrea...
Plan Free/Premium Country The Netherlands Device (iPhone 7, Samsung galaxy S7) Operating System (iOS 10, Android Oreo) My Question or Issue We paid for our fam...
Spotify Star
710 Views
1 replies
0 likes
Hi there. I've been a user for spotify for many years, but I've come to notice how lame it is that students can get a discount for their Premium membership, but not Active Military? I don't really care much for the addition of Hulu at all personally,...
Hi there. I've been a user for spotify for many years, but I've come to notice how lame it is that students can get a discount for their Premium membership, but not Active Military? I don't really ca...
Spotify Star
710 Views
3 replies
1 likes
I am a current premium member, and am realizing that I can be taking advantage of the $4.99 a month for student discount. I found where I can change my subscription status, but I'm curious whether or not all my saved playlists and music will be delet...
I am a current premium member, and am realizing that I can be taking advantage of the $4.99 a month for student discount. I found where I can change my subscription status, but I'm curious whether or...
Spotify Star
387 Views
1 replies
0 likes
