Cant add my daughter on Duo

[harmspoelstra]

Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've tried a family members address as well to see if that would chance anything, but no.

Can someone help out?

[Maxim]

Hey @harmspoelstra ,

Thanks for coming to the Community.

Please share the exact error message she's seeing. 🙂

[25873331]

Hello, same here, we are getting the error message "you must reside at the same address", which we actually do: the address appears on the list and is found, we are using the same one, but nevertheless i am getting the error. 

[Maxim]

Hey @25873331 ,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!