Cant get into Duo account

[Felix92]

I wanted to add my girl to my spotify duo account.

That was declined because she was on a family account the past year.

So we decided to get her a duo account and get me in it.

Now it keeps saying there is an error.

What is going on?

I still have my premium account and she has now duo but i cant get in.

Any help is welcome!

[Maxim]

Hey @Felix92,

Please share the exact error message you're seeing. 🙂

Thanks!

[Felix92]

Its in dutch but it pretty much says:

Something went wrong

Please try again later

[Felix92]

 

[Maxim]

Hey @Felix92,

Got it, thanks!

If you're currently still the owner of a Premium Duo plan, you'll first need to cancel your subscription and wait for it to end.

Once it has ended, you'll be able to accept the invite 🙂

[Felix92]

Im the owner of a premium but not a duo (gonna check to be sure)

[Maxim]

Hey @Felix92,

Alright, you can always check your current plan at https://spotify.com/account. 

I assumed that you're currently on Premium Duo due to you writing the following in your first post:

"I wanted to add my girl to my spotify duo account."

🙂

[Felix92]

Yeah i opend up a duo, but then she got the message she couldnt join because of the 12 month rules bla bla.

Then i deleted my duo, but i just noticed it was still active, aldo i only had to pay for a single premium.

Ive cancelled it all now and try again later.

Thank you for the replies!

[Maxim]

Hey @Felix92,

No problem! If the issue persists after your subscription has ended, just let me know.