Help Wizard

Step 1


Chang country

Chang country



I have tried to change country as I moved from Sweden to france.

Following the instructions, I never arrive on a page where I can adapt the country, but I am transferred to a page where I can change the bak card details only, which is refused because I haven't changed the country.

tried in IE and Firefox. Same problem...


Anyone has had this problem as well ?

1 Reply

Hey @stone8ge ,

Apologies for the late reply, but maybe I can still help 🙂


Please try clearing your browser's cache and cookies or use an incognito window.


In case you get the same results, you can cancel the current subscription, wait until the account goes back to Free, update the country, and then resubscribe.

When your account gets downgraded to Spotify Free, no saved songs etc. will get deleted.


Have a nice day!


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