Change Payment Method

[gypsyenaid]

Hello! I wanted to change my payment method via Globe I have a balance of 130.00 in my account but everytime I choose globe as payment method Error in subscription was popping out. Kindly help. Thanks. 

[Erika]

Hey @gypsyenaid!

No worries! We'd suggest trying in a different browser, different device or a private/incognito window. You can also clean cookies/cache from your browser and see if it makes any difference.

Keep us posted. 

[adri11]

Ive tried all of that and the bank says its something from your site, tried on pc and iphone. I get error messages, 2 of them...help?

[gypsyenaid]

Hello I tried those steps but same error pops. 

Please do help. 

Thanks. 

[Erika]

Got it @adri11 and @gypsyenaid!

Don't worry, in this case, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Take care.