Changing Credit Card

[do7urden]

Plan

Premium(Family)

Country

 Turkey

Device

(iPhone 7, Samsung A3)

Operating System

(iOS 10, Windows 10)

Hi,

1-) I've canceled my credit card and I haven't got that new card. How many days later my premium account downgraded to free?

2-) Is it possible to getting family subscribtion again after downgraded to free account type? 

Thanks.

[Bethany_Dawn]

Hi @do7urden and welcome to the Community! 🙂

When you log into your account page it should display a date when your subscription will expire.
If you do get downgraded to free before you are able to activate your new payment, you can always sign up for Family Premium again. There's a Family support FAQ located here as well if you run into any issues.

Hope it helps and have a wonderful day! 😄

[do7urden]

Hi @Bethany_03,

Thank you for reply.

Actually there isn't any expire date. I'm adding screenshot at attachment. Probably payment method failed caused this. Like I mentioned before I've changed my card and haven't got new one so I can't be able update my payment for a while. Is there any rule for how many days after I'll lose my subscribtion?

Thanks.