Changing bank account is not working

[klin1]

Hello,

I'm having a Premium Family subscription and when I subscribed I used the wrong bank account for the Spotify payments. I tried several times changing the bank account with the instructions that are available (here: https://support.spotify.com/nl/account_payment_help/payment_help/change-payment-details/), but it still subtracts the amount of the first bank account. 

When following the instructions everything goes well, also the 1-cent transactions. However, the next payment is still going from the previous bank account.

I feel I just need someone from Spotify to change this in the administration, thank you!

[muffin5317]

Hello and welcome to the Community! 🙂

I'm sorry you're having trouble with some payment issues. I recommend you try contacting Spotify to allow them to look at this issue backstage. You can contact them via Facebook or Twitter @SpotifyCares or by filling out this form here: https://support.spotify.com/article/how-can-i-contact-spotify/?in_footer

Hope this helps!

[klin1]

​Thanks for your response.

Unfortunately this community seemed to be the only way to contact Spotify​,
as I can find on the website as well as the article you are linking. I can
try on Facebook.

Overall, I'm very dissatisfied about the way Spotify is reachable for these
kind of issues.

[TobiasYoung]

@klin1,

Sorry about that. Try reading this support article.

Hope it helps!