Changing from Premium to (DUO does not allow)


Changing from Premium to (DUO does not allow)


Plan 12,99/month


Country Belgium

Device: Iphone 12


Dear all,


I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system does not allow me to do so. I've even tried to change it to a Family-pack out of curiosity. But once again... nothing. Could someone please advise. 

Thank you for the support!


1 Reply


Hey there @Ayoub!


Thanks for reaching out to us and welcome to the Community! Hope you don't mind us replying in English.


We'd recommend starting off by giving this a try in an incognito window or using a different browser.


If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.


Lastly, keep in mind that if you subscribe via a third party payment provider - telecom company, iTunes, etc, you'll fist need to cancel your subscription with them and then you'll be able to subscribe directly via Spotify.


Keep us posted on how it goes.

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