Changing from Premium to (DUO does not allow)

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Changing from Premium to (DUO does not allow)

Ayoub
Newbie

Plan 12,99/month

Premium

Country Belgium

Device: Iphone 12

 

Dear all,

 

I have a Premium subscription for 12,99/month that i would like to upgrade to a DUO premium, but the system does not allow me to do so. I've even tried to change it to a Family-pack out of curiosity. But once again... nothing. Could someone please advise. 

Thank you for the support!

 

1 Reply

Elena
Moderator
Moderator

Hey there @Ayoub!

 

Thanks for reaching out to us and welcome to the Community! Hope you don't mind us replying in English.

 

We'd recommend starting off by giving this a try in an incognito window or using a different browser.

 

If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.

 

Lastly, keep in mind that if you subscribe via a third party payment provider - telecom company, iTunes, etc, you'll fist need to cancel your subscription with them and then you'll be able to subscribe directly via Spotify.

 

Keep us posted on how it goes.

ElenaModerator
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