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Changing payment

Changing payment

I currently have Spotify Premium (according to my account on my cell phone app) but when I log into the site on my computer, it says that I only have spotify free. I need to change the card number on my account because I was charged yesterday on a friends card. Because it says that I only have spotify free when using my computer, I cannot access any payment information. How do I change the card because I know that my friend is being charged for my account?

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Hey @hgordon1,

 

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

 

  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
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