Charged Twice!

[yd7-l8c_j5z9]

Plan

Premium

Country:

Canada

Device

(Samsung Galaxy 7, Samsung Galaxy 6, Macbook Pro late 2014

Operating System

(iOS 10)

My Question or Issue

 I am getting double charged by Spotify twice for: (1) Spotify Premium (multi-user) subscription and (2) Spotify Premium subscription. In the past, I have only been charged for the multi-user subscription at 19.99, and NOT an additional 8.66 for another subscription. I would like guidance on how to rectify this issue.

[Luke]

Hey @yd7-l8c_j5z9,

Thanks for reaching out, and welcome to the Community.

If you’ve been charged twice I recommend looking at the Why have I been charged twice? support article.

I hope this helps!