Charged although cancelled. (I have a cancelled confirmation mail)

[CueEternity]

Plan

Premium

Country
Norway

My Question or Issue

I cancelled Spotify Premium February 8th. I was sent an email confirming this. 
Still I was charged today.

How on earth do I contact support?
They don't exactly make a good case for me to return later ...

Morten

[Brunelicia]

Hi there,

Welcome to the Community! 

I recommend you to check out this Spotify Answer for more information about why you're being charged after your subscription was canceled.

Hope this helps! 🙂 

[CueEternity]

It does not help. 

I cancelled username cueeternity february 8th.
Spotify have sent me an email where they confirm this.
Today they charged username cueeternity on the exact time where this account reached its end.

There's no duplicate account or anything like that.

I've been charged although I have a confirmed cancellation

Morten

[Brunelicia]

Hi there,

Just to make sure, have you followed all of the steps in this article here? If after doing everything your problem couldn't be solved, let me know.

Thanks! 🙂