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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146719 Views

69 replies

10 likes

Premium for Family
  • 146719 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92186 Views

89 replies

4 likes

  • 92186 Views
  • 89 replies
  • 4 likes

Spotify family trouble

Dear apotify,I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change family fore than once in year.Could you please help m...

Casual Listener

Dear apotify, I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change ...

Maxim

Spotify Star

1456 Views

5 replies

0 likes

  • 1456 Views
  • 5 replies
  • 0 likes

Cobrança indevida

PlanPremiumCountryBrasilDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueMudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do meu Spotify Premium como era feito todos os meses. No dia 05/03/2019 veio u...

Casual Listener

Plan Premium Country Brasil Device Samsung Galaxy 9+ Operating System Android   My Question or Issue Mudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do...

Bittencourt

Spotify Star

1310 Views

3 replies

0 likes

  • 1310 Views
  • 3 replies
  • 0 likes

PLANO UNIVERSITARIO

Boa noiteRenovei meu plano universitário e esse mês não recebi o desconto. Como proceder?

Casual Listener

Boa noite Renovei meu plano universitário e esse mês não recebi o desconto.   Como proceder?

Bittencourt

Spotify Star

1013 Views

3 replies

0 likes

  • 1013 Views
  • 3 replies
  • 0 likes

charged for premium before trial period ends

I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page. However I was charged $10.99 on 2/28/19 which should not have happened. How do I get this refunded? I do plan to move to paying for pre...

Newbie

I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page.  However I was charged $10.99 on 2/28/19 which should not have happened.  ...

marcaevans

Composer

1321 Views

1 replies

0 likes

  • 1321 Views
  • 1 replies
  • 0 likes

Premium subscription

hello(;i have 2 questions 1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen to music when you don’t have WiFi... how can I fix it?2. How...

Visitor

hello(; i have 2 questions  1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen ...

Brunelicia

Community Legend

1757 Views

1 replies

0 likes

  • 1757 Views
  • 1 replies
  • 0 likes

Premimum to Student discount: getting half of the payment back

PlanPremiumCountryTurkey My Question or IssueI've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure, therefore updated my credit card information. After that, Spotify issued a full pr...

Casual Listener

  Plan Premium Country Turkey     My Question or Issue I've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure...

Brunelicia

Community Legend

943 Views

1 replies

0 likes

  • 943 Views
  • 1 replies
  • 0 likes

Student discount

I'd like to subscribe to the student discount but everytime I go to this link it says that the page doesn't work.Right now I have the free plan, I already used my credit card on another account for the premium subscription.Can I use it again for the ...

Newbie

I'd like to subscribe to the student discount but everytime I go to this link  it says that the page doesn't work. Right now I have the free plan, I already used my credit card on another acco...

Brunelicia

Community Legend

821 Views

1 replies

0 likes

  • 821 Views
  • 1 replies
  • 0 likes

Error when activating Hulu

PlanPremiumCountryUSADeviceallOperating System Windows 10 My Question or IssueI went all in and got premium because of the sweet deal that's being offered. However, I can't activate my existing hulu or account or get to hulu at all. This is kind of r...

Visitor

Plan Premium Country USA Device all Operating  System  Windows 10   My Question or Issue I went all in and got premium because of the sweet deal that's being offered. However...

Brunelicia

Community Legend

825 Views

1 replies

0 likes

  • 825 Views
  • 1 replies
  • 0 likes

I have a Family Prenium account, but my app says that i have a free account

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy A6+ 2018Operating SystemAndroid 8 My Question or IssueSo, i have Family Prenium for 1,5 year noa, but today i opened my app, and i have not a prenium zccount they say

Visitor

Plan Free/Premium Country Netherlands Device Samsung Galaxy A6+ 2018 Operating System Android 8   My Question or Issue So, i have Family Prenium for 1,5 year noa, but today i opened my...

Brunelicia

Community Legend

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Can't accept invite to premium family

I can't join a family premium account that my brother created. I receive the email with the invite but after typing our address it exhibit the message "you can't join this family premium plan".I've tried resending the invite, erasing the browse histo...

Visitor

I can't join a family premium account that my brother created. I receive the email with the invite but after typing our address it exhibit the message "you can't join this family premium plan". I've...

Bittencourt

Spotify Star

1334 Views

3 replies

0 likes

  • 1334 Views
  • 3 replies
  • 0 likes

Solved!! Joined a Family Premium subscription but my previous Premium is still deducted to my credit

PlanPremium for familyCountryPhilippinesDeviceSamsung Galaxy J7+Operating SystemAndroid Nougat My Question or IssueI joined Family premium around Jan 29, 2019 but prior to that I was subscribed to regular premium. On Feb 17, the premium of 129 PhP wa...

Casual Listener

Plan Premium for family Country Philippines Device Samsung Galaxy J7+ Operating System Android Nougat   My Question or Issue I joined Family premium around Jan 29, 2019 but prior to th...

Aruji

Casual Listener

662 Views

4 replies

0 likes

  • 662 Views
  • 4 replies
  • 0 likes

Premium isn’t working

PlanFree/PremiumCountryAustralia Device(iPhone XS Max)Operating System(iOS 10, Android Oreo, Windows 10,etc I’ve subscribed to Spotify premium but in the app it’s saying my subscription is free. I tried to log someone into my account on their device ...

Visitor

  Plan Free/Premium Country Australia  Device (iPhone XS Max) Operating System (iOS 10, Android Oreo, Windows 10,etc   I’ve subscribed to Spotify premium but in the app ...

OneByBoo

Roadie

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
  • 0 likes

I need to know the address I entered on my Spotify premium family plan to invite my partner.

My Question or IssueMy partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered back then. So how do I get this info? For him to register and...

Newbie

  My Question or Issue My partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered ...

OneByBoo

Roadie

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

How to change Premium subscription

None of the below information is required. However, the more (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI forgot to cancel my premium subscription and now I have an amount blocked in my bank account, is anything I can do?

Newbie

None of the below information is required. However, the more  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I forgot to cancel my premium subscription and now I ha...

marcaevans

Composer

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

No puedo aceptar la invitación de mi hija

Hola. Tengo plan familiar, y al apretar sobre el link de ACEPTAR invitación, me arroja a la página de la cuenta, sin aceptarme.Queda como enviada la invitación, pero al confirmar simplemente no confirma!He visto los otros posts, y No me consultó sobr...

Newbie

Hola. Tengo plan familiar, y al apretar sobre el link de ACEPTAR invitación, me arroja a la página de la cuenta, sin aceptarme. Queda como enviada la invitación, pero al confirmar simplemente no con...

marcaevans

Composer

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Ondanks betaling is het Family abonnoment verdwenen

Free/PremiumBelgium My Question or IssueMijn gezin en ik betalen nu al eel lange tijd elke maand het Family abonnoment.Dit wordt elke maand automatisch afgetrokken van onze rekening. Ook deze maand was dit het geval. De laatste betaling was namelijk ...

Newbie

Free/Premium Belgium   My Question or Issue Mijn gezin en ik betalen nu al eel lange tijd elke maand het Family abonnoment. Dit wordt elke maand automatisch afgetrokken van onze rekening. O...

marcaevans

Composer

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Payment with debit card

PlanFree/PremiumCountryUSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I pay for premium with a USAA debit card?

Visitor

Plan Free/Premium Country US Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do I pay for premium with a USAA debit card?

marcaevans

Composer

891 Views

1 replies

0 likes

  • 891 Views
  • 1 replies
  • 0 likes

already existing hulu account

I have both a hulu and a spotify account. my spotify account says i can get hulu for free through spotify. will i have to start a new account or better option can i link these to already existing accounts together.

Visitor

I have both a hulu and a spotify account. my spotify account says i can get hulu for free through spotify. will i have to start a new account or better option can i link these to ...

OneByBoo

Roadie

521 Views

1 replies

0 likes

Hulu
  • 521 Views
  • 1 replies
  • 0 likes

Is there no 9.99€ method anymore?

PlanPremiumCountryFinlandDeviceHuawei p20 lite My Question or IssueSpotify is trying to charge me for family premium even though I have never chosen it. I have 13 euros on my bank account ready to pay for the 9.99€ version but it didn't work. When I ...

Visitor

Plan Premium Country Finland Device Huawei p20 lite   My Question or Issue Spotify is trying to charge me for family premium even though I have never chosen it. I have 13 euros on my ban...

OneByBoo

Roadie

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Family spotify without permission

PlanFamily/PremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueMy problem started on my July 2018 bill on the 15th you guys decided to charge me for Family premium , I never decided this and never authorized th...

Visitor

  Plan Family/Premium Country Canada Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue My problem started on my July 2018 bill on the 15th you gu...

Maxim

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes