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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129233 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58042 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233740 Views
144 replies
13 likes
PlanFamily --> Premium --> FreeCountryNetherlands DeviceAll different devices..Operating SystemMacOs, iOS,Windows My Question or IssueIn December I received Spotify giftcards for €150,-Since I was on Family Premium I thought, he nice that allows me t...
Plan Family --> Premium --> Free Country Netherlands Device All different devices.. Operating System MacOs, iOS,Windows My Question or Issue In December I received Spot...
Spotify Star
726 Views
3 replies
0 likes
For christmas 2018 I received a 6 month Spotify egift card which I activated onto my Samsung device. Worked perfectly.Today I bought a new iphone 6. When I logged into Spotify on my new device it only shows me as a free subscriber - its like my egift...
For christmas 2018 I received a 6 month Spotify egift card which I activated onto my Samsung device. Worked perfectly. Today I bought a new iphone 6. When I logged into Spotify on my new ...
Spotify Star
229 Views
1 replies
0 likes
PlanPremium Country CANADA DEVICESAMSUNG A8 AND PLAYSTATIONOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I HAVE PREMIUM AND HAVE FOR ALMOST A YEAR AND I HAVE BEEN GETTING REALLY LONG AND ANNOYING ADVERTISEMENTS LATELY. ...
Plan Premium Country CANADA DEVICE SAMSUNG A8 AND PLAYSTATION Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I HAVE PREMIU...
Roadie
221 Views
1 replies
0 likes
PlanFree/PremiumCountry ColombiaDeviceiphone 6Operating SystemIos 12 My Question or Issue Before my premium subscription ended, i redeemed a gift card code. I have the receipt at my E-mail confirming that it was succesfully redeemed. But now, that my...
Plan Free/Premium Country Colombia Device iphone 6 Operating System Ios 12 My Question or Issue Before my premium subscription ended, i redeemed a gift card code. I have ...
Spotify Star
258 Views
1 replies
0 likes
So I have premium for students, and authorized my Hulu account a couple months ago, but lost all my saved password info with my new laptop and can't remember what email I was using on Hulu. Is there any way to see what Hulu account my Spotify discoun...
So I have premium for students, and authorized my Hulu account a couple months ago, but lost all my saved password info with my new laptop and can't remember what email I was using on Hulu. ...
Spotify Star
2805 Views
3 replies
0 likes
Hi there, I am.on the student prime membership which should be SG$4.99 however on my statements I am being charged SG$5.02. Why is there a discrepancy between the two amounts?
Hi there, I am.on the student prime membership which should be SG$4.99 however on my statements I am being charged SG$5.02. Why is there a discrepancy between the two amounts?
Spotify Star
274 Views
1 replies
0 likes
Hola, tengo problema con los cobros que me hace Spotify.Pague el 3 de enero mi cuenta sin problema alguno y ahora de un momento de otro Spotify me hace un nuevo cobro sin yo ni siquiera tener abierta la app o alguna página de Spotify. Me di cuenta po...
Hola, tengo problema con los cobros que me hace Spotify. Pague el 3 de enero mi cuenta sin problema alguno y ahora de un momento de otro Spotify me hace un nuevo cobro sin yo ni siquiera tener ...
Spotify Star
384 Views
3 replies
0 likes
Plan Free/Premium Country Device Samsung galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i got invalid Message while i'm trying to finish my payment removed screenshot with order id
Plan Free/Premium Country Device Samsung galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i got invalid Message...
Spotify Legend
420 Views
2 replies
0 likes
PlanFree/PremiumCountryCanada Device(iPhone 6, Lenovo laptop)Operating System(iOS 6, Windows 10,etc.) My Question or Issue i did have a family plan, paying with credit but there have been issues with my credit account, and i want to if theres a way f...
Plan Free/Premium Country Canada Device (iPhone 6, Lenovo laptop) Operating System (iOS 6, Windows 10,etc.) My Question or Issue i did have a family plan, payin...
Spotify Star
341 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceDELL LaptopOperating SystemWindows 10 My Question or Issue I received the email from Spotify letting me know to claim my Google Home Mini by 1/15 but I tried multiple times to check out. After the website redirects me to Go...
Plan Premium Country USA Device DELL Laptop Operating System Windows 10 My Question or Issue I received the email from Spotify letting me know to claim my Google Home Mini by 1/1...
Community Legend
1773 Views
1 replies
2 likes
PlanPremiumCountry US My Question or Issue I have been verified as a student and am verified through the end of 2019. However I was still charged $9.99 for this month (January). Can I get the difference back on my card and how do I ensure that this w...
Plan Premium Country US My Question or Issue I have been verified as a student and am verified through the end of 2019. However I was still charged $9.99 for this mon...
Spotify Star
302 Views
1 replies
0 likes
Country: CanadaMy Question or IssueOur family of four has been using the free service until i decided to buy them each a $30 spotify gift card at Xmas so they could each have Premium for three months. Then i realized it would be better to sign up for...
Country: Canada My Question or Issue Our family of four has been using the free service until i decided to buy them each a $30 spotify gift card at Xmas so they could each have Premium for ...
Spotify Star
601 Views
3 replies
0 likes
I have been charged for the premium version but unable to access its features and my account still says “free”. I’ve attempted all the basic troubleshooting, but still no updates. What’s the deal?
I have been charged for the premium version but unable to access its features and my account still says “free”. I’ve attempted all the basic troubleshooting, but still no updates. What’s the deal? &...
Spotify Star
243 Views
1 replies
0 likes
Good day My acc reduced to free Don't know whyy
Good day My acc reduced to free Don't know whyy
Spotify Star
331 Views
3 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue My account was charged $9.99 instead of the 4.99 student rate. My student subscription had expired with no prior warning. As a result I spent more than wha...
Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue My account was charged $9.99 instead of the 4.99 student rate....
Spotify Star
355 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung A7 2017Operating SystemAndroid OreoMy Question or IssueI can't seem to leave my current premium family plan, even after cancelling it on the website. I also tried to use a different browser, but it still won...
Plan Premium Country Philippines Device Samsung A7 2017 Operating System Android Oreo My Question or Issue I can't seem to leave my current premium family plan, even after cancelling it...
Spotify Star
292 Views
1 replies
0 likes
I had student premium and when I paid my balance today since I was short when you guys tried charging me, I was reverted back to just Spotify Premium when I had Spotify, Hulu, and Showtime. Please adjust and refund me my $5 please and thank you.
I had student premium and when I paid my balance today since I was short when you guys tried charging me, I was reverted back to just Spotify Premium when I had Spotify, Hulu, and Showtime. Please ad...
Spotify Star
317 Views
1 replies
0 likes
I have a premium family account and recently moved to a new country. To update my account to the new country, I understand I need to cancel my current subscription and sign-up again. In doing so, will I loose may saved music and playlist?
I have a premium family account and recently moved to a new country. To update my account to the new country, I understand I need to cancel my current subscription and sign-up again. In doing so, wil...
Spotify Legend
811 Views
1 replies
0 likes
PlanPremiumCountry IndonesiaDeviceNokia 6Operating SystemAndroidOreo My Question or Issue Hi, in 2016 i was join family premium with my siblings for a 12 month, and now i cant join family premium (my co-workers) with the same account. It said that "m...
Plan Premium Country Indonesia Device Nokia 6 Operating System AndroidOreo My Question or Issue Hi, in 2016 i was join family premium with my siblings for a 12 month, and...
Spotify Star
432 Views
1 replies
0 likes
I subscribed for a trial on november last year using the same email and card and I was charged December. I thought my subscription for premium ended then as the status went back to free. so I again subscribed for premium for a year with the same emai...
I subscribed for a trial on november last year using the same email and card and I was charged December. I thought my subscription for premium ended then as the status went back to free. so I ag...
Spotify Star
269 Views
1 replies
0 likes
