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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52000 Views
  • 23 replies
  • 4 likes
  • 52000 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32591 Views
  • 19 replies
  • 2 likes
  • 32591 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21861 Views
  • 8 replies
  • 1 likes
  • 21861 Views
  • 8 replies
  • 1 likes

Solved!! PREMIum plus hulu

So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be paying $9.99 and $4.99. Or do i cancel the one and...

  • Newbie
  • So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be...
  • Keanu_C
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Premium

So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria from 9am-8pm. I’m **bleep** and right now hate Spotify...

  • Newbie
  • So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria fro...
  • Luke
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

I didn't select any plans but I got charged 2 months.

Hi Spotify, I got charged 2 months but I never sign up for a premium plan. How can I get my money back? My account is: *snip*

  • Newbie
  • Hi Spotify,   I got charged 2 months but I never sign up for a premium plan. How can I get my money back?   My account is: *snip*
  • Luke
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Paid for Premium family but getting Free one

Hi all,I paid for Premium Family subscribtion last week after having cancelled couple of months ago for various reasons and since my new subscribtion i'm only getting Free Spotify...when i clicked on the app i was asked my to join Premium and that my...

  • Casual Listener
  • Hi all, I paid for Premium Family subscribtion last week after having cancelled couple of months ago for various reasons and since my new subscribtion i'm only getting Free Spotify...when i clicked ...
  • Denisa1
  • Casual Listener
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've been charged 3 times today and still no premium

How can this be possible?? I've checked and refresh the app and It said that I have no payments done and I've been charged 3 TIMES today!!!!!! 3!!!!!! I'm so upsed with spotify. I need a solution. Can anyone help me??

  • Newbie
  • How can this be possible?? I've checked and refresh the app and It said that I have no payments done and I've been charged 3 TIMES today!!!!!! 3!!!!!! I'm so upsed with spotify. I need a solution. Ca...
  • SergioDavid
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! Subscription issue

Hello, I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?

  • Casual Listener
  • Hello,   I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?
  • Bethany_Dawn
  • Community Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Double charge in April

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...

  • Casual Listener
  • I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...
  • Luke
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Double Charge
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Paguei com boleto por 30 dias e somente depois de 15 dias, liberaram o acesso.

Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento no e-mail, entrei e sai várias vezes com a mesma co...

  • Casual Listener
  • Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento ...
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 4 replies
  • 0 likes
  • 203 Views
  • 4 replies
  • 0 likes

Spotify gift card

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?

  • Casual Listener
  • I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?  
  • tfong010
  • Casual Listener
  • 96 Views
  • 2 replies
  • 0 likes
  • 96 Views
  • 2 replies
  • 0 likes

Solved!! One account, 2 users: can user A listen offline while user B listens online?

Hi, quick question, if I take the plunge and go Premium, could I in theory do this:Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while user B listens online to different music elsewhere?

  • Casual Listener
  • Hi, quick question, if I take the plunge and go Premium, could I in theory do this: Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while...
  • Bethany_Dawn
  • Community Legend
  • 925 Views
  • 1 replies
  • 0 likes
  • 925 Views
  • 1 replies
  • 0 likes

Spotify and hulu

With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?

  • Newbie
  • With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?
  • Bethany_Dawn
  • Community Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Capital One Quicksilver 50% rebate question

The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?

  • Casual Listener
  • The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?
  • schiffm31ster
  • Newbie
  • 484 Views
  • 5 replies
  • 0 likes
  • 484 Views
  • 5 replies
  • 0 likes

Spotify Hulu and Family?

I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?

  • Newbie
  • I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?
  • andhearts
  • Casual Listener
  • 1546 Views
  • 1 replies
  • 11 likes
  • 1546 Views
  • 1 replies
  • 11 likes

I lost the link where I should enter my validation code for online banking

Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr last 6 digits of my code money transfer however I l...

  • Casual Listener
  • Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr ...
  • Jhovtumbaga
  • Newbie
  • 1014 Views
  • 3 replies
  • 0 likes
  • 1014 Views
  • 3 replies
  • 0 likes

Charge but no subscription

Hello! I wanted to subscribe on a student account. But my university is not eligible.I still have a free account but I have been charge the amount of the student account. Will Spotify reimburse me ? Thanks

  • Newbie
  • Hello!   I wanted to subscribe on a student account. But my university is not eligible. I still have a free account but I have been charge the amount of the student account.  Will Spoti...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Charged without services

Hi,i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i was finalizing the process i got an error that unfortun...

  • Newbie
  • Hi, i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i wa...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Register problem

I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude...

  • Newbie
  • I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude... 
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Hot to Cancel my subscriptions?

Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!

  • Newbie
  • Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Student Discount : Charged Regular Premium

Hi Spotify Community, I realized my 12 months for the student discount was already up and I had forgotten to update my account. I was charged a regular $9.99 + taxes for the last month, and I was wondering if I could get half of it back? I rechecked ...

  • Newbie
  • Hi Spotify Community,   I realized my 12 months for the student discount was already up and I had forgotten to update my account.   I was charged a regular $9.99 + taxes for the last mo...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes