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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13178 Views
  • 24 replies
  • 2 likes
  • 13178 Views
  • 24 replies
  • 2 likes

Cant cancel old subscription

I have 2 accounts on the same email i cant access My old account to cancel the sub and i am paying double ive tried the reset pasword thing but it resets the account that i am using.Question form is not answering My question!! Tried so many Times

  • Newbie
  • I have 2 accounts on the same email i cant access My old account to cancel the sub and i am paying double ive tried the reset pasword thing but it resets the account that i am using.Question form is ...
  • Billy-J
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

No phone contact?

PlanPremiumCountryUS Deviceiphone 8 plusOperating SystemiOS 10 My Question or Issue Where do i start. First its**bleep** spotify doesnt have a phone line to contact them. How messed up is that. And since i recently moved i cant change my address? i h...

  • Newbie
  •   Plan Premium Country US   Device iphone 8 plus Operating System iOS 10   My Question or Issue   Where do i start. First its**bleep** spotify doesnt have a phone lin...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

My premium is gone!!

I bought student premium last November 26, 2018 for 1 month and I'm shocked that my account is on free mode. help please. Attached below is my receipt.

  • Casual Listener
  • I bought student premium last November 26, 2018 for 1 month  and I'm shocked that my account is on free mode. help please. Attached below is my receipt.
  • Mantisentil
  • Community Legend
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Solved!! If I get premium in one country, will I still have it in another?

PlanFree DeviceLenovo G50Operating SystemWindows 10My Question I am thinking of getting Premium. My family travels a LOT. If I get Premium in the U.S., will it work in another country? Or will I have to get Premium for each country?

  • Regular
  • Plan Free   Device Lenovo G50 Operating System Windows 10 My Question  I am thinking of getting Premium. My family travels a LOT. If I get Premium in the U.S., will it work in anoth...
  • landonharris88
  • Composer
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Drama cancelling Premium!

I have been trying to cancel Premium as I can no longer afford it. So I go down all the suggested avenues to find Spotify says I'm on Free when I pay monthly. I've messages Meredith and Pete and had no replies. I only have the 1 account through Spoti...

  • Regular
  • I have been trying to cancel Premium as I can no longer afford it. So I go down all the suggested avenues to find Spotify says I'm on Free when I pay monthly.  I've messages Meredith and Pete an...
  • Billy-J
  • Spotify Star
  • 613 Views
  • 6 replies
  • 0 likes
  • 613 Views
  • 6 replies
  • 0 likes

Hacked and change in subscription

PlanPremiumCountry SingaporeDeviceAllOperating SystemWindows, iOS, Andriod, mac My Question or Issue In July 2018 my spotify account was hacked. During the hack someone started using by account. They also changed the plan from premium to family. I qu...

  • Newbie
  • Plan Premium Country  Singapore Device All Operating System Windows, iOS, Andriod, mac   My Question or Issue  In July 2018 my spotify account was hacked. During the hack som...
  • Maxim
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Payment with India issued card

I am an Indian who typically works out of India. I also subscribe regularly to premium in the past. In my current location, Spotify is available but I still dont have a local means of payment. So, when I try to use my India card, Spotify is not accep...

  • Casual Listener
  • I am an Indian who typically works out of India. I also subscribe regularly to premium in the past.   In my current location, Spotify is available but I still dont have a local means of paymen...
  • Maxim
  • Spotify Star
  • 2088 Views
  • 3 replies
  • 0 likes
  • 2088 Views
  • 3 replies
  • 0 likes

Double Payment

I have the premium family plan and it looks like on Nov 15th i was charged twice. Am having a hard time finding who to contact in regards to fgetting this reversed.

  • Newbie
  •    I have the premium family plan and it looks like on Nov 15th i was charged twice.  Am having a hard time finding who to contact in regards to fgetting this reversed.
  • OneByBoo
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • Payment
  • 279 Views
  • 1 replies
  • 0 likes

Cell phone carrier is discontinuing Spotify as of January 2019.

I got a message from my cell phone carrier that they are discontinuing spotify. I love spotify but I want to continue this service. Can I still remain a customer? How? And how much will it cost?

  • Newbie
  • I got a message from my cell phone carrier that they are discontinuing spotify. I love spotify but I want to continue this service. Can I still remain a customer? How? And how much will it cost? 
  • landonharris88
  • Composer
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spark and Spotify being paid twice

PlanPremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have had a premium subscription through Spark for a year now. I had premium prior to this. On my Spotify account it shows it is under Spark however my c...

  • Casual Listener
  • Plan Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have had a premium subscription through Spark for a year now. I h...
  • Billy-J
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Account state is free although I am already payung

Hello, I am paying already for Spotify premium. Playing it is no problem, because it is working as expected, but I cannot use Spotify on my echo dot. Echo dot tells me that I am using a free account although I am paying for it?

  • Visitor
  • Hello,    I am paying already for Spotify premium. Playing it is no problem, because it is working as expected, but I cannot use Spotify on my echo dot. Echo dot tells me that I am using ...
  • Luke
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

I am unable to login with my user name or email address.

I cannot login to either my apps or online settings using my email address of record or password. When I attempt to reset my password my email address is not recognized. Payment was taken a few days ago. If I do not receive help quickly, I am fixin t...

  • Newbie
  • I cannot login to either my apps or online settings using my email address of record or password. When I attempt to reset my password my email address is not recognized. Payment was taken a few days ...
  • Luke
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

help

so i just bought spotify premium and it won’t allow me to go into the app with the spotify premium. what do i do?

  • Newbie
  • so i just bought spotify premium and it won’t allow me to go into the app with the spotify premium. what do i do? 
  • Luke
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Just paid. Couldn't log-in!

I just subscribed for premium and it says error 404 when i try to login.i even deleted my facebook app so it wouldnt interfere with the app loading, but it stil doesnt work.what is wrong with spotify

  • Casual Listener
  • I just subscribed for premium and it says error 404 when i try to login. i even deleted my facebook app so it wouldnt interfere with the app loading, but it stil doesnt work. what is wrong with spo...
  • Luke
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • Login
  • 408 Views
  • 1 replies
  • 0 likes

Credit card issue

Hi.Spotify recently showed me that my account payment method needs to be updated. I wanted to switch to the family premium so I canceled the premium subscription. When I tried to subscribe to family premium it said the payment didn't go through.I tri...

  • Newbie
  • Hi. Spotify recently showed me that my account payment method needs to be updated. I wanted to switch to the family premium so I canceled the premium subscription. When I tried to subscribe to famil...
  • Luke
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 466 Views
  • 1 replies
  • 0 likes

I can not pay for premium

PlanPremiumCountry VietNamDeviceNokia 5Operating SystemAndroid My Question or IssueI can not pay for premium with my mastercard, it still enough money, can pay for other and can buy gif card but can not sub for premium. I try to make new card, new ac...

  • Visitor
  • Plan Premium Country  VietNam Device Nokia 5 Operating System Android   My Question or Issue I can not pay for premium with my mastercard, it still enough money, can pay for other...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Paid for Premium but still a Free Account

I've upgraded my free account to Premium by subscribing with a discount plan for Vietnam, 5,900 VND/month for first 3 months. My account was debited 5,900 but my account still remains Free. I've waited for 2 days and tried to log out/relogin but noth...

  • Casual Listener
  • I've upgraded my free account to Premium by subscribing with a discount plan for Vietnam, 5,900 VND/month for first 3 months. My account was debited 5,900 but my account still remains Free. I've wait...
  • Mantisentil
  • Community Legend
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Premium almaya calisirken odeme hatasi

PlanFreeCountryTurkey DeviceXiaomi Mi A2 LiteOperating SystemAndroid Oreo My Question or IssueSelamlar, ayri ayri iki farkli kredi kartıyla premium almaya calistim ancak ikisinde de sorun çıktı, kartların bakiyeleri yeterli,e-ticaret ve yurtdisi isle...

  • Newbie
  • Plan Free Country Turkey  Device Xiaomi Mi A2 Lite Operating System Android Oreo  My Question or Issue Selamlar, ayri ayri iki farkli kredi kartıyla premium almaya calistim a...
  • Mantisentil
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes