Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31jirdgxiicefhn7j46e
Visitor
74554 Views
49 replies
3 likes

74554 Views
49 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
9645 Views
23 replies
2 likes

9645 Views
23 replies
2 likes

Other family members downgraded although active on family plan

HiWe upgraded to premium family plan, wife has joined onto account and appears active on the account. Although her app has downgraded to free spotify. She is now unable to use all the features of premium. Please advise.

_vend-o8n7nav
Newbie
Hi We upgraded to premium family plan, wife has joined onto account and appears active on the account. Although her app has downgraded to free spotify. She is now unable to use all the features of p...
2018-10-25 5:56:08 AM
2018-10-25 7:40:03 AM
Jose_M
Spotify Star
193 Views
1 replies
1 likes

193 Views
1 replies
1 likes

Premium Subscription

Plan Free/Premium monthlyCountry Australia DeviceiPhone 8+ My Question or Issue I haven’t used Spotify since my free subscription ended quite a while back. Can u tell me what a Premium subscription offers & how much per month it costs. Thanks

AussieMale69
Regular
Plan Free/Premium monthly Country Australia Device iPhone 8+ My Question or Issue I haven’t used Spotify since my free subscription ended quite a while back. C...
2018-10-24 12:13:39 AM
2018-10-25 1:15:40 AM
Jose_M
Spotify Star
476 Views
9 replies
1 likes

476 Views
9 replies
1 likes

Solved!! directly to spotify free ?

PlanPremiumCountry FranceDeviceiPhone 7Operating SystemiOS 12.0.1 My Question or Issue I would like to know if I cancel my subscription now, I would go directly to spotify free ?because I already paid this month until 17/11/2018 and if I fish it now ...

SMBruno
Newbie
Plan Premium Country France Device iPhone 7 Operating System iOS 12.0.1 My Question or Issue I would like to know if I cancel my subscription now, I would go directly to ...
2018-10-24 2:19:03 PM
2018-10-24 7:23:38 PM
Maxim
Spotify Star
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Faço intercâmbio, e tenho plano família no meu país natal, não consigo mais usar o Premium

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.PlanoGrátis / PremiumPaís Brasil para Taiwan Dispositivo Sistema Minha pergunta ou problema

Renan10
Newbie
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar. Plano Grátis / Premium País Brasil para Taiwan &n...
2018-10-24 3:52:11 AM
2018-10-24 2:35:40 PM
Bittencourt
Spotify Star
288 Views
1 replies
0 likes
plano familia

288 Views
1 replies
0 likes

Superuser Contribution KPN contract beëindigd

Ik heb mijn KPN contract met Spotify Premium beëindigd (gaat vandaag in). Hoe moet ik betaling gegevens doorgeven aan Spotify zodat ik van mijn account kan blijven gebruikmaken? Bedankt!

Marjon-s
Newbie
Ik heb mijn KPN contract met Spotify Premium beëindigd (gaat vandaag in). Hoe moet ik betaling gegevens doorgeven aan Spotify zodat ik van mijn account kan blijven gebruikmaken? Bedankt!
2017-10-26 3:12:04 PM
2018-10-24 2:22:40 PM
Daisy
Spotify Legend
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

how can i purchase a subscription for my father (israel)?

Tikva
Regular
how can i purchase a subscription for my father (israel)?
2018-10-23 7:42:28 PM
2018-10-24 2:22:06 PM
Jose_M
Spotify Star
570 Views
3 replies
1 likes

570 Views
3 replies
1 likes

Cobro después de dar de baja premium

Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias

Cuzcu18
Casual Listener
Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias
2018-10-23 3:24:17 PM
2018-10-24 2:01:40 PM
Jose_M
Spotify Star
344 Views
4 replies
1 likes

344 Views
4 replies
1 likes

Superuser Contribution De universitario a familiar

Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?

RafaZúñiga
Newbie
Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?...
2017-11-18 7:03:05 AM
2018-10-24 1:38:38 PM
Daisy
Spotify Legend
229 Views
1 replies
0 likes

229 Views
1 replies
0 likes

Superuser Contribution Ayuda con mi cuenta premium.

Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?

Paulina_____
Newbie
Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?
2017-07-04 5:39:31 AM
2018-10-24 1:24:48 PM
Daisy
Spotify Legend
188 Views
1 replies
0 likes

188 Views
1 replies
0 likes

Superuser Contribution Oir Spotify en el local de un negocio

Hola:¿Se puede oir Spotify en un negocio donde concurren clientes?En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad? Saludos

Karl-Are
Newbie
Hola: ¿Se puede oir Spotify en un negocio donde concurren clientes? En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad? Saludos
2017-07-06 12:10:17 PM
2018-10-24 1:20:43 PM
Daisy
Spotify Legend
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

Superuser Contribution Duda de mi boleta

Alguien me puede aclarar porque me vino más este mes para pagar ?

Belluu03
Newbie
Alguien me puede aclarar porque me vino más este mes para pagar ?
2017-07-08 2:41:22 AM
2018-10-24 1:16:08 PM
Daisy
Spotify Legend
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Superuser Contribution Ayuda¡¡ :v

Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece que estoy usando el modo gratisComo puedo arreglarlo...

Luis28rg
Newbie
Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece q...
2017-07-08 2:53:03 PM
2018-10-24 1:11:51 PM
Daisy
Spotify Legend
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

Superuser Contribution No puedo acceder a mi cuenta premuim

Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado.Agradeceria que me restauraran la cuenta lo antes posible. Un saludo

esthermrc
Newbie
Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado. Agradeceria que me restauraran la cuen...
2017-07-09 11:27:16 AM
2018-10-24 1:08:35 PM
Daisy
Spotify Legend
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

Solved!!Superuser Contribution i have been charged twice

PlanPremiumCountryMalaysia DeviceHuawei Nova 2iOperating SystemAndroid My Question or Issue i have been charged twice as per my plan is subscribed via my mobile provider.at the same time i have been charged to my card as well.please rectify

rujjcoomarh
Newbie
Plan Premium Country Malaysia Device Huawei Nova 2i Operating System Android My Question or Issue i have been charged twice as per my plan is subscribed via my mobile p...
2018-10-24 6:31:47 AM
2018-10-24 12:59:22 PM
Daisy
Spotify Legend
288 Views
1 replies
0 likes

288 Views
1 replies
0 likes

Superuser Contribution Unable to Purchase Premium Gift Subscription

My Question or Issue I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards. I am not entering the card information wrong. I've tried on a couple of di...

jcgrether
Casual Listener
My Question or Issue I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards. ...
2018-10-22 5:49:06 PM
2018-10-24 12:56:09 PM
Guido
Spotify Legend
264 Views
2 replies
0 likes

264 Views
2 replies
0 likes

Solved!! student for 3 months for $1 but is 1 month

I just signed up for the trial, thinking that it was the $1 for 3 months for students. But my account is showing that the trial is only for one month. How do I get that fixed?

Pamela6
Casual Listener
I just signed up for the trial, thinking that it was the $1 for 3 months for students. But my account is showing that the trial is only for one month. How do I get that fixed?
2018-10-23 7:22:47 PM
2018-10-24 12:39:31 PM
Billy-J
Spotify Star
384 Views
3 replies
0 likes

384 Views
3 replies
0 likes

Solved!! Premium for Family only plays on 1 device...!

I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone while i'm listening to music on my phone, it just shows w...

drogen_omen
Casual Listener
I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone w...
2018-10-19 11:41:19 AM
2018-10-24 2:34:24 AM
drogen_omen
Casual Listener
2270 Views
2 replies
0 likes

2270 Views
2 replies
0 likes

PayPal problem

Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premium.

DemonekXD
Newbie
Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premiu...
2018-10-23 3:59:10 PM
2018-10-24 2:08:30 AM
Billy-J
Spotify Star
189 Views
1 replies
0 likes

189 Views
1 replies
0 likes

I cancelled my subscription and spotify charged me again

This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT TIMES NOW. I AM FURIOUS. I cancelled this a week ag...

Gracegrace0424
Newbie
This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT ...
2018-10-23 9:16:29 PM
2018-10-23 12:21:59 AM
Jose_M
Spotify Star
180 Views
1 replies
0 likes

180 Views
1 replies
0 likes

Spotify took my money and delivered nothing

PlanFree/PremiumCountry Australia DeviceGalaxy note 8Operating System Android Oreo My Question or IssueWhy is spotify so useless . Paid for premium service and got nothing . Outrageous site to navigate customer service is pathetic . Spotify must be r...

Brightsparkey
Newbie
Plan Free/Premium Country Australia Device Galaxy note 8 Operating System Android Oreo My Question or Issue Why is spotify so useless . Paid for premiu...
2018-10-23 4:10:37 PM
2018-10-23 8:23:51 PM
Jose_M
Spotify Star
211 Views
1 replies
1 likes

211 Views
1 replies
1 likes

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