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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52332 Views
  • 23 replies
  • 4 likes
  • 52332 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32833 Views
  • 19 replies
  • 2 likes
  • 32833 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22122 Views
  • 8 replies
  • 1 likes
  • 22122 Views
  • 8 replies
  • 1 likes

Spotify gift card

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?

  • Casual Listener
  • I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?  
  • tfong010
  • Casual Listener
  • 96 Views
  • 2 replies
  • 0 likes
  • 96 Views
  • 2 replies
  • 0 likes

Solved!! One account, 2 users: can user A listen offline while user B listens online?

Hi, quick question, if I take the plunge and go Premium, could I in theory do this:Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while user B listens online to different music elsewhere?

  • Casual Listener
  • Hi, quick question, if I take the plunge and go Premium, could I in theory do this: Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while...
  • Bethany_Dawn
  • Community Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes

Spotify and hulu

With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?

  • Newbie
  • With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?
  • Bethany_Dawn
  • Community Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Capital One Quicksilver 50% rebate question

The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?

  • Casual Listener
  • The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?
  • schiffm31ster
  • Newbie
  • 484 Views
  • 5 replies
  • 0 likes
  • 484 Views
  • 5 replies
  • 0 likes

Spotify Hulu and Family?

I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?

  • Newbie
  • I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?
  • andhearts
  • Casual Listener
  • 1546 Views
  • 1 replies
  • 11 likes
  • 1546 Views
  • 1 replies
  • 11 likes

I lost the link where I should enter my validation code for online banking

Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr last 6 digits of my code money transfer however I l...

  • Casual Listener
  • Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr ...
  • Jhovtumbaga
  • Newbie
  • 1015 Views
  • 3 replies
  • 0 likes
  • 1015 Views
  • 3 replies
  • 0 likes

Charge but no subscription

Hello! I wanted to subscribe on a student account. But my university is not eligible.I still have a free account but I have been charge the amount of the student account. Will Spotify reimburse me ? Thanks

  • Newbie
  • Hello!   I wanted to subscribe on a student account. But my university is not eligible. I still have a free account but I have been charge the amount of the student account.  Will Spoti...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Charged without services

Hi,i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i was finalizing the process i got an error that unfortun...

  • Newbie
  • Hi, i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i wa...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Register problem

I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude...

  • Newbie
  • I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude... 
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Hot to Cancel my subscriptions?

Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!

  • Newbie
  • Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Student Discount : Charged Regular Premium

Hi Spotify Community, I realized my 12 months for the student discount was already up and I had forgotten to update my account. I was charged a regular $9.99 + taxes for the last month, and I was wondering if I could get half of it back? I rechecked ...

  • Newbie
  • Hi Spotify Community,   I realized my 12 months for the student discount was already up and I had forgotten to update my account.   I was charged a regular $9.99 + taxes for the last mo...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Student discount

My student plan was changed to premium and I was charged $10.91 without knowing. I would like to be refunded that $10.91 and charged for the student discount. Can anyone help?

  • Newbie
  • My student plan was changed to premium and I was charged $10.91 without knowing. I would like to be refunded that $10.91 and charged for the student discount. Can anyone help?
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Subscription double charged

I tried to register on spotify for students, I already entered all my card details, it says that it wont charge until all supporting documents has been provided. then I realise I have to present less than 3 months docs that I dont have, as I am gradu...

  • Newbie
  • I tried to register on spotify for students, I already entered all my card details, it says that it wont charge until all supporting documents has  been provided. then I realise I have to presen...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Payment made but still free user

I subscribed as premium. Made the payment but still seems as free user.

  • Casual Listener
  • I subscribed as premium. Made the payment but still seems as free user.
  • Hlygk
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

[Hulu] Spotify Family Plan with Hulu

when i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened

  • Newbie
  • when i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened
  • spotuserpaisley
  • Casual Listener
  • 286 Views
  • 3 replies
  • 1 likes
  • 286 Views
  • 3 replies
  • 1 likes

Superuser Contribution App pop up issue?

I open my Spotify app on my phone and the big red pop up shows up about my premium. Yet I paid my bill on the 27/3 (the money did come out of my account) and it shows up on my receipts. Is this just an issue with the app/have others had the same issu...

  • Newbie
  • I open my Spotify app on my phone and the big red pop up shows up about my premium. Yet I paid my bill on the 27/3 (the money did come out of my account) and it shows up on my receipts. Is this just ...
  • JulianA_Bogota
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment

I had used a month of premium on the student plan and I thought I had been charged at the start of the month, but I got an email at the end of the month saying I didn't have enough money to pay for this month of premium. It said I needed to re-add my...

  • Newbie
  • I had used a month of premium on the student plan and I thought I had been charged at the start of the month, but I got an email at the end of the month saying I didn't have enough money to pay for t...
  • JulianA_Bogota
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution México

Pagué en Oxxo una suscripción por 2 meses de spotify premium por $100 pesos Hice el pago y no tengo premium

  • Newbie
  • Pagué en Oxxo una suscripción por 2 meses de spotify premium por $100 pesos  Hice el pago y no tengo premium   
  • JulianA_Bogota
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Charged not even got premium

I have been charged and do not know why as I am on spotify free. I have contacted my bank to take action.

  • Newbie
  • I have been charged and do not know why as I am on spotify free. I have contacted my bank to take action.
  • imattolo
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Spotify studenti

Buongiorno. Ho fatto la richeista per attivare spotify studenti, inserendo la documentazione necessaria. Mi è arrivata la mail di conferma da share id che confermava il mio stato studente. Ma non posso ancorano usufruire di premim

  • Visitor
  • Buongiorno. Ho fatto la richeista per attivare spotify studenti, inserendo la documentazione necessaria. Mi è arrivata la mail di conferma da share id che confermava il mio stato studente. Ma non pos...
  • imattolo
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes