Charged for Premium but can't find account

[user-removed]

Plan

Premium

Country

 South Africa

Device

PC

Operating System

Windows 10

My Question or Issue

 I subscribed and are being charged monthly, but I don't see premium features for my account. I have searched for the last 4 hours, but can't find help. How do I get this resolved, or should I instruct my bank to handle the charge as fraud? I have not received any emails or receitps from Spotify since I started three months ago?

Regards

Marius

[SergioDavid]

Hey @user-removed, welcome to the Community!

Sorry to hear about the issues you're having with your subscription. In this case, we suggest you follow all of the steps listed in this article.

Let us know if that helps.