Charged foreign transaction fee?

[Diane_Spotify]

Hello,

can you please look into why I’m being charged $18.52 for my Spotify family subscription instead of the $17.99 advertised and signed up too?

it appears a foreign fee is being charged.

thanks

[SergioDavid]

Hey @Diane_Spotify, welcome to the Community!

It sounds like the charge isn't coming from Spotify. Try reaching out to your bank to see if they're the fee is from their side.

If not, reach out to us on Twitter with your account info so we can take a closer look.

Let us know how it goes.

[budbuddy1]

Oct 9 2022  spotify stockholm SWEDEN ID 7638985 charged my subscription at 13.64 which is not correct, and then i am being charged a foreign transaction fee of 0.20. 

my billing is in CAD and this is a first - I will dispute the transaction 

[Vasil]

Hey @budbuddy1,

Welcome to the thread 🙂
As @SergioDavid has mentioned, reaching out to your bank would be the best choice of action here 🙂
They should know what has happened here and if any extra fees have been charged & why.
Keep us posted!
Thanks!