Charged multiple times

[paranova9777]

Hi,

when trying to update my payment information with a new card after my old card expired, I kepting getting a oop try again error. But I was still got charged different 4 times and it still hasn't renewed my supcription for this month. Help please.

[MonicaM_Bogota]

Hi, @paranova9777!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.