Charged too much

fp5 · 2017-07-10

Hi,
I have been charged twice in July for my premium account

LoganHelps · 2017-07-10

Hi @fp5! Sorry you have been charged twice! Do you mind telling me when the charges occurred? At the same time or at different times?

Thanks,

Logan

fp5 · 2017-07-10

On the 6th of July $1 and then $11.99
And then on the 8th of July $11.99

Bittencourt · 2017-07-11

Hey @fp5,

If the charges occurred on different dates, it means you likely have more than one Spotify account.

Check with your friends/family to see if anyone you know subscribed with your payment details.
Follow our guide to finding any other accounts you might have subscribed to Premium.

Hope this is more helpful!

BittencourtSpotify Star

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