Charged too much

[fp5]

Hi,
I have been charged twice in July for my premium account

[LoganHelps]

Hi @fp5! Sorry you have been charged twice! Do you mind telling me when the charges occurred? At the same time or at different times?

Thanks,

Logan

[fp5]

On the 6th of July $1 and then $11.99
And then on the 8th of July $11.99

[Bittencourt]

 

Hey @fp5,

If the charges occurred on different dates, it means you likely have more than one Spotify account.

WHAT TO DO

• Check with your friends/family to see if anyone you know subscribed with your payment details.
• Follow our guide to finding any other accounts you might have subscribed to Premium.

Hope this is more helpful!