Help Wizard

Step 1


Cobrança indevida

Cobrança indevida

Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90. Se tiver que pagar mais esses 10 reais quero extorno pois não é o valor informado.
2 Replies

Hey there!


We can help you out in English here, or you can get support in Portuguese via this contact form, or on Twitter with the @SpotifyAjuda handle.

We hope this helps 🙂

Hey @Elisa337, welcome to the Spotify Community!

We hope you don't mind that we reply in English.


In this case, we recommend that get Portuguese support via email with this contact form, or through our official accounts on Facebook or Twitter. This way, we'll be able to check your account and clarify what happened. 


Let us know if you have any questions. Have a great day!

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