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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132245 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66956 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249283 Views
154 replies
13 likes
I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to do?
I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to ...
Roadie
216 Views
1 replies
0 likes
I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not.But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back?
I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not. But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back? ...
Spotify Star
322 Views
1 replies
0 likes
Hey, I've been charged twice per month for a couple months now. I don't have another account open (i sign in using facebook) with any other emails and I don't know of any one else using my account details. What is the refund policy on being charged t...
Hey, I've been charged twice per month for a couple months now. I don't have another account open (i sign in using facebook) with any other emails and I don't know of any one else using my a...
Newbie
382 Views
4 replies
0 likes
So I got in touch via live chat a week ago to try and figure this out - Since December I've been getting billed by both Spotify and Apple. Apple now say they can't help, they just say my subscription has continued as normal. Spotify couldn't find a d...
So I got in touch via live chat a week ago to try and figure this out - Since December I've been getting billed by both Spotify and Apple. Apple now say they can't help, they just say my subscri...
Spotify Star
586 Views
1 replies
0 likes
Hello.I'm living temporary in Spain and the Spotify service change, I only have 14 days for use my Spotify here! They said if I want to keep my service I have to pay with "Spanish" credit card. And I DON'T want to pay with other card, I want to conti...
Hello. I'm living temporary in Spain and the Spotify service change, I only have 14 days for use my Spotify here! They said if I want to keep my service I have to pay with "Spanish" credit ...
Not applicable
310 Views
1 replies
0 likes
Was passiert genau mit meinem Account, wenn ich bei Salt gekündigt habe und die Verrechnung jeweils über Salt stattgefunden hat?Kann ich irgendwo umstellen, dass ich Spotify nicht mehr über Salt bezahlen möchte? Danke für Unterstützung.
Was passiert genau mit meinem Account, wenn ich bei Salt gekündigt habe und die Verrechnung jeweils über Salt stattgefunden hat? Kann ich irgendwo umstellen, dass ich Spotify nicht mehr über Salt be...
Casual Listener
661 Views
4 replies
0 likes
Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...
Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
Not applicable
419 Views
1 replies
0 likes
Payment not recognized (credit card) 6 days ago. What can I do?
Payment not recognized (credit card) 6 days ago. What can I do?
Not applicable
420 Views
1 replies
0 likes
what do I do?
what do I do?
Not applicable
293 Views
1 replies
0 likes
Have replaced an old iPad with a new one .Paying for 3 devises every months,6.99.How can I get my new I pad to work on the same payment?
Have replaced an old iPad with a new one .Paying for 3 devises every months,6.99.How can I get my new I pad to work on the same payment?
Community Legend
239 Views
1 replies
0 likes
Im listening on my android app to spotify premium for family. I don't get adds anymore so the app should recognize I have premium. However I cant use any of the premium settings. They are unclickable. Closing the app or logging off and on doesnt work...
Im listening on my android app to spotify premium for family. I don't get adds anymore so the app should recognize I have premium. However I cant use any of the premium settings. They are unclickable...
Regular
3077 Views
10 replies
0 likes
My payment method needs to be resubmitted. I used to be on a student account, so when I try to update my payment method, it defaults to that page, but I can't confirm because I'm not longer a student. Is there a way to retry on my old payment method ...
My payment method needs to be resubmitted. I used to be on a student account, so when I try to update my payment method, it defaults to that page, but I can't confirm because I'm not longer a student...
Spotify
239 Views
1 replies
0 likes
Hello there,I cancelled my spotify subscription two weeks ago on Sunday March 26th and I was still charged for this months subscription which begins on April 12th. I had went through the whole forum to cancel it by selecting my reason why and continu...
Hello there, I cancelled my spotify subscription two weeks ago on Sunday March 26th and I was still charged for this months subscription which begins on April 12th. I had went through the whole foru...
Spotify Star
614 Views
3 replies
0 likes
Hey community, Last month, Spotify charged on my account 9.99€ when I unsuscribed on February 5th, I received the unsubscription confirmation but apparently it automatically subscribed again on March 2nd. Is it any way to claim my money back? Since I...
Hey community, Last month, Spotify charged on my account 9.99€ when I unsuscribed on February 5th, I received the unsubscription confirmation but apparently it automatically subscribed again...
Community Legend
245 Views
1 replies
0 likes
Hello! I jut saw in my bank account that I was charged €9.99. Then I went to my account and I see no subscription. So I am wondering why do I pay if I don;t get the benefits of premium..
Hello! I jut saw in my bank account that I was charged €9.99. Then I went to my account and I see no subscription. So I am wondering why do I pay if I don;t get the benefits of premium..
Community Legend
503 Views
1 replies
0 likes
Hi I just moved to Singapore and I am going to live here for two years. I have Premium, but I can't change the country in my profile as I am still using my Danish credit card for the Premium payment. And as I can't change my country, I can't listen t...
Hi 🙂 I just moved to Singapore and I am going to live here for two years. I have Premium, but I can't change the country in my profile as I am still using my Danish credit card...
Casual Listener
702 Views
2 replies
0 likes
Minha esposa cancelou a assinatura premium e recebeu um email de confirmacao do cancelamento em 2017-03-14, mas este mes veio novamente a cobranca na fatura do cartao de credito. Queremos pedir o reembolso do valor cobrado indevidamente. Grato, Danie...
Minha esposa cancelou a assinatura premium e recebeu um email de confirmacao do cancelamento em 2017-03-14, mas este mes veio novamente a cobranca na fatura do cartao de credito. Queremos pedir o ree...
Spotify Star
285 Views
3 replies
0 likes
I need the money and I did cancel this. I was still charged, will they refund me my money?
I need the money and I did cancel this. I was still charged, will they refund me my money?
Spotify Star
247 Views
1 replies
0 likes
I would like to upgrade to premium but the buying process ends in a loop. after I confirmed the paypal paying I get back to spotify initial upgrade page. Tried it from android and also Windows PC.
I would like to upgrade to premium but the buying process ends in a loop. after I confirmed the paypal paying I get back to spotify initial upgrade page. Tried it from android and also Windows PC.
Roadie
280 Views
1 replies
0 likes
Renove la membresia.Por ser confusa la red contrate membresia anual individual, cuando queria familiar.Como te pide los datos de la tarjeta antes genero el cargo automaticamente, despues tuve que contratar la membresia familiar.Ahora tengo activas la...
Renove la membresia. Por ser confusa la red contrate membresia anual individual, cuando queria familiar. Como te pide los datos de la tarjeta antes genero el cargo automaticamente, despues tuve que...
Newbie
245 Views
2 replies
0 likes
