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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75026 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140128 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80412 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269465 Views
159 replies
13 likes
I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subscribed to premium?
I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subsc...
Roadie
401 Views
1 replies
0 likes
I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
Community Legend
299 Views
1 replies
0 likes
I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the info in
I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the in...
Community Legend
408 Views
1 replies
0 likes
Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
Not applicable
619 Views
1 replies
0 likes
So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
Community Legend
334 Views
1 replies
0 likes
Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to Premium for Family. I have not done this myself so do not kn...
Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to&...
Not applicable
368 Views
1 replies
0 likes
only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still working. Worried I will be charged and would very m...
only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still ...
218 Views
0 replies
0 likes
If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
Spotify Star
308 Views
1 replies
0 likes
I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
Spotify Star
273 Views
1 replies
0 likes
I need help with this Family account
I need help with this Family account
Spotify Star
248 Views
1 replies
1 likes
Hi,I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account".How do I cancel these payments? I cannot use the cancel my subscription option as the account...
Hi, I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account". How do I cancel these payments? I cann...
Community Legend
272 Views
1 replies
0 likes
HiMy Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido.I have tried logging out and back in but didn't work. Was wondering if it's something wrong or maybe fido have cancel...
Hi My Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido. I have tried logging out and back in but didn't work. Was wond...
Spotify Star
279 Views
1 replies
0 likes
Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...
Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
Spotify Star
379 Views
1 replies
0 likes
Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina Vargas
Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina...
Spotify Star
328 Views
1 replies
0 likes
Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which has a field for your college. You CAN NOT bypass this page ...
Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which...
Spotify Star
346 Views
1 replies
0 likes
I had a montly subscription.My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place.My subscription was automatically canceled after some time. Now I want to subscribe for premium again,...
I had a montly subscription. My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place. My subscription was automatically canceled ...
Spotify Star
612 Views
1 replies
0 likes
Bought a call phone from fido and got 1 year free. I have since bought another cell phone and was to get another year free and only ended up with about 5 months before being told I have to upgrade to premium now?
Bought a call phone from fido and got 1 year free. I have since bought another cell phone and was to get another year free and only ended up with about 5 months before being told I have to upgrade to...
Spotify Star
343 Views
1 replies
0 likes
So , i have no premium on my spotify account and every month they charge me 6.99 pls help ?
So , i have no premium on my spotify account and every month they charge me 6.99 pls help ?
Spotify Star
274 Views
1 replies
0 likes
ive got the optus recipe to prove ive got free subscription and yet my account was charged this is poor service standardsand want my money reimbursed to my paypal asap thanks this is rediclous
ive got the optus recipe to prove ive got free subscription and yet my account was charged this is poor service standardsand want my money reimbursed to my paypal asap thanks this is rediclous
Spotify Star
389 Views
1 replies
0 likes
Hello. On 12.04.2017 i bought and activated a spotify gift card for 10€. 2 days later (14.04-15.04) i get an e-mail that my spotify sub is paused and it want to pay for it. Spotify, are you trying to rob me? Explain me pls **bleep**
Hello. On 12.04.2017 i bought and activated a spotify gift card for 10€. 2 days later (14.04-15.04) i get an e-mail that my spotify sub is paused and it want to pay for it. Spotify, are you trying to...
Spotify Star
231 Views
1 replies
0 likes
