Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 140315 Views
- 100 replies
- 12 likes
- 140315 Views
- 100 replies
- 12 likes
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Help categories
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Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16481 Views
- 27 replies
- 4 likes
- 16481 Views
- 27 replies
- 4 likes
charged twice for nothing
hi! I recently tried to get the Spotify student discount but was not eligible because I am still in high school, so I decided just to stick with the free subscription for now. however, I was still charged $5 and I was charged twice for some reason. p...
- hi! I recently tried to get the Spotify student discount but was not eligible because I am still in high school, so I decided just to stick with the free subscription for now. however, I was still ch...
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- Spotify Star
- 1737 Views
- 1 replies
- 0 likes
- 1737 Views
- 1 replies
- 0 likes
Log in not working - keep getting charged and can't get to music
My son has been trying to log in to his account; it is not recognizing any of his usernames. My credit card has been charged, yet I can't get any support to solve this issue. Would somene please contact me?
- My son has been trying to log in to his account; it is not recognizing any of his usernames. My credit card has been charged, yet I can't get any support to solve this issue. Would somene please cont...
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- Community Legend
- 1271 Views
- 1 replies
- 0 likes
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AccountLoginSubscription
- 1271 Views
- 1 replies
- 0 likes
Solved!! Purchasing premium
Hi, I tried the free trial a while back and didn't proceed to paying for premium. I would now like to purchase premium without doing a free trial. Is there any way?
- Hi, I tried the free trial a while back and didn't proceed to paying for premium. I would now like to purchase premium without doing a free trial. Is there any way?
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- Casual Listener
- 1711 Views
- 1 replies
- 0 likes
- 1711 Views
- 1 replies
- 0 likes
Spotify Premium Cannot change my country
I have followed the process outlined in the description on how to change your country, by going to subscription clicking the ... and going to change country.. It says it successful, and even accepted a new payment method but never updates my country ...
- I have followed the process outlined in the description on how to change your country, by going to subscription clicking the ... and going to change country.. It says it successful, and even accepted...
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- Casual Listener
- 1634 Views
- 4 replies
- 0 likes
- 1634 Views
- 4 replies
- 0 likes
Solved!! Premium
Got premium for the first time but first free month did not activate, what should I do?
- Got premium for the first time but first free month did not activate, what should I do?
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- Spotify Star
- 2864 Views
- 5 replies
- 0 likes
- 2864 Views
- 5 replies
- 0 likes
Canceling 7 day trial
I accidentally clicked on the seven day trial thing and i went to the site trying to unsubscribe and nothing and i cant figure anything out i just dont want to be charged at the end of the seven days (on iphone)
- I accidentally clicked on the seven day trial thing and i went to the site trying to unsubscribe and nothing and i cant figure anything out i just dont want to be charged at the end of the seven days...
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- Spotify Star
- 1334 Views
- 1 replies
- 0 likes
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Subscription
- 1334 Views
- 1 replies
- 0 likes
Solved!! FREE 6 mo. Spotify with Rogers
I am being charged $9.99 for Spotify when it is supposed to be FREE for 6 months, it has only been a month and a half since I activated my New Phone and Plan with Rogers. What am I to do to fix this??
- I am being charged $9.99 for Spotify when it is supposed to be FREE for 6 months, it has only been a month and a half since I activated my New Phone and Plan with Rogers. What am I to do to fix this??
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- Roadie
- 2207 Views
- 3 replies
- 0 likes
- 2207 Views
- 3 replies
- 0 likes
Superuser Contribution Premium account suspended while abroad
Hey thereMy husband got Spotify Premium for our family. I`m currently traveling for 2 months.Two days ago I received this email that told me that my account would be put on hold untill I verify my address.I tried to do this as suggested by your spoti...
- Hey there My husband got Spotify Premium for our family. I`m currently traveling for 2 months. Two days ago I received this email that told me that my account would be put on hold untill I veri...
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- Roadie
- 3609 Views
- 1 replies
- 0 likes
- 3609 Views
- 1 replies
- 0 likes
Solved!! Downgrading
How do you downgrade from family to the regular 9.99 plan?
- How do you downgrade from family to the regular 9.99 plan?
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- Casual Listener
- 2330 Views
- 2 replies
- 0 likes
- 2330 Views
- 2 replies
- 0 likes
Subscription
Spotify is **bleep**. There is no real people to deal with problems. Just this Jank **bleep** automated response every time that doesn't help. I just want my $10 and some change back. **bleep** you spotify!!!!!!!!
- Spotify is **bleep**. There is no real people to deal with problems. Just this Jank **bleep** automated response every time that doesn't help. I just want my $10 and some change back. **bleep** you s...
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- Spotify Star
- 2134 Views
- 1 replies
- 0 likes
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Subscription
- 2134 Views
- 1 replies
- 0 likes
Superuser Contribution need help! i need payback for someone's using my card on spotify
need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i need a refund. pls remove it immediately!
- need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i nee...
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- Not applicable
- 2413 Views
- 2 replies
- 0 likes
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Security
- 2413 Views
- 2 replies
- 0 likes
- 2628 Views
- 3 replies
- 0 likes
Solved!! Premium Account Disabled
Hi there,My monthly Premium subscription payment for March wasn't processed correctly due to an unfortunate correction of this exact payment in my bank account. (First deducted as usual, then blocked and booked back to my bank account) This happened ...
- Hi there, My monthly Premium subscription payment for March wasn't processed correctly due to an unfortunate correction of this exact payment in my bank account. (First deducted as usual...
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- Newbie
- 3945 Views
- 6 replies
- 0 likes
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AccountPremiumSubscription
- 3945 Views
- 6 replies
- 0 likes
Solved!!Superuser Contribution For Payback
its my ref no:02107221502i didnt buy anything about spotify but its took automaticly itself. i request payback please.
- its my ref no:02107221502 i didnt buy anything about spotify but its took automaticly itself. i request payback please.
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- Casual Listener
- 6484 Views
- 3 replies
- 0 likes
- 6484 Views
- 3 replies
- 0 likes
Solved!! My 7-day free trial has expired and now I can't listen to music like I used to :/
I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free trial?
- I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free tr...
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- Newbie
- 7802 Views
- 4 replies
- 1 likes
- 7802 Views
- 4 replies
- 1 likes
Solved!! Premium paused already paid my bill for march
Hi already paid my bill for the month of march. I paid it last march 9,2017 i also have your email and the reciept. See attachment.
- Hi already paid my bill for the month of march. I paid it last march 9,2017 i also have your email and the reciept. See attachment.
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- Regular
- 3756 Views
- 3 replies
- 0 likes
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Premium
- 3756 Views
- 3 replies
- 0 likes
Payment through Paypal
As I understand, through an online chat with an 'agent', Margarett M, Spotify do not accept payment through PayPal anymore. However, although the option to pay by PayPal has been removed on the NUS student subscription page and when you choose to cha...
- As I understand, through an online chat with an 'agent', Margarett M, Spotify do not accept payment through PayPal anymore. However, although the option to pay by PayPal has been removed on...
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- 2044 Views
- 0 replies
- 0 likes
- 2044 Views
- 0 replies
- 0 likes
Superuser Contribution Subscription
HeyI buy by mistake a discount for a student and this premium is not working but Spotify charge money from my account i have some chance to back my money ?
- Hey I buy by mistake a discount for a student and this premium is not working but Spotify charge money from my account i have some chance to back my money ?
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- Roadie
- 2613 Views
- 1 replies
- 0 likes
- 2613 Views
- 1 replies
- 0 likes
We are getting charged when spotify came with our phones
Hi, we have been getting charged for $22 a month when we shouldn't be as spotify came with our phones. Would like this sorted asap. I cant find anywhere where i can ring anyone to help sort this issue out
- Hi, we have been getting charged for $22 a month when we shouldn't be as spotify came with our phones. Would like this sorted asap. I cant find anywhere where i can ring anyone to help sort this issu...
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- Casual Listener
- 1847 Views
- 2 replies
- 0 likes
- 1847 Views
- 2 replies
- 0 likes
Superuser Contribution Restore premium account
I have a Premium account (vodafone entertainment offer) and it's linked to a Facebook profile. Yesterday due to security reasons I had to deactivate my facebook account. how do I get my premium back?
- I have a Premium account (vodafone entertainment offer) and it's linked to a Facebook profile. Yesterday due to security reasons I had to deactivate my facebook account. how do I get my premium back?
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- Roadie
- 4566 Views
- 1 replies
- 0 likes
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Premium
- 4566 Views
- 1 replies
- 0 likes