Cobro doble premium estudiante

[Lu44]

Hola, mi correo es *snip* hoy lunes 14 de Mayo me inscribí a Spotify Premium para estudiantes ye aparece un cobro doble por $49. Ya me puse en contacto con el banco y no hay ningún cargo retenido. 

Agradezco se pongan en contacto conmigo para solucionarlo. 

[Alfredo]

Hey @Lu44, welcome to the community!

I hope you don't mind me replying in English.

Sometimes when you enter your payment details, the money is drafted and remains as pending for the discount to be validated.

One of the two payments should remain as pending, and will go back to your bank account soon.

You can find more info on failed Spotify payments here.

All the best.

[Lu44]

Hi, they charged me twice in the last month (May) and the money hasn’t
come back
to my bank account.

[Alfredo]

No worries!

If the transaction isn't showing as pening on your bank statement anymore, you might have other Spotify accounts set up with your information.

Try following the suggestions here to check for other accounts that you could be paying for.

In case there's only one account and you don't recognize the second payment, check this support page for the steps to take to contact the right team. They'll get back to you as soon as possible.

All the best.