Code of giftcard not working

[Satish93]

Plan

Premium

Country

 Netherlands

Device

Samsung Galaxy Note 9

Operating System

Android Oreo

My Question or Issue

 I bought an giftcard in the Albert Heijn, but when i inserted the code on the site it says that it isn't working please contact spotify. I've already checked on my account and it is activated, and also the code isn't in the invoice part.

What is an solution for this?

[Brunelicia]

Hi there,

I recommend you to check this article here for more info.

Hope this helps! 🙂 

[Satish93]

Hello,

I've already tried al the steps of the site you've send to me, but it doesn't include an solution.
I dont know what the next step is?

Greetings

[Guido]

Hey @Satish93.

Thanks for getting back to us.

Have you tried the last step as well? There you'll be able to get in touch with your payment team and they should be able to help you further.

Hope it helps. Let us know if you have further questions.

Have a nice day.