Constant "ads" for Premium users

[Ncg94]

I pay for Premium but am served CONSTANT ads from Spotify. Within the last 24 hours:

-a popup advertising a new album from an artist I've never engaged with

-a banner ad for AI DJ, a feature I will categorically never ever ever use and have had turned off for a year+

-a full screen VIDEO from Jubilee, a platform I know of, dislike, have never engaged with, and is not remotely similar to anything I engage with. Right at the top of my home page underneath the 8 recent albums.

It's CONSTANTLY pushing content I'm not interested in - big label artists I would never listen to, features I don't want (ai dj, smart shuffle, generative "this is" playlists, etc), and it's increasingly hostile to listeners. Lately the ads have been so aggressive, especially when the promise of paying for premium is ZERO ads. Now it's just ads for Spotify and their advertising partners.

[Bittencourt]

Hey @Ncg94, thanks for reaching out!

If you're subscribed to a Premium plan, you shouldn't be getting those ads. Do you see them when using a different device?

Also, can you please confirm what plan shows up when you click on the link bellow?

https://www.spotify.com/account/overview/

Let me know so we can decide the next steps 🙂