Customization of playlists (cover and description box)

[greggmack25]

Getting charged for both Premium and Family plan.

How do I get on Family plan and get reimbursed?

[MonicaM_Bogota]

Hi, @greggmack25!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.

[greggmack25]

Hello,

I am being charged for both a Premium and Family subscription. How do I get
my account on the Family plan and get reimbursed for getting overcharged?

If I cancel both and sign up as a new Family account, will I lose my
playlists?

Please advise.

Gregg MacDonald