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user-removed · 2018-04-03

I check my bank account you guys charge me for a month of spotify and now I cannot get on the app please help

Robert_W · 2018-04-03

Hi @user-removed,

Welcome to the forums!

Sorry to hear that you are having issues. I will do my best to help you here 🙂

When you say you cannot access the app, do you mean it is not letting you log into your account, or something else? Also, are you getting any error message?

Thanks!

Robert_WRock Star 11

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user-removed · 2018-04-04

Yes thank you for your response my payment went through but my spotify account says update payment

Robert_W · 2018-04-04

Hey @user-removed,

Could you take a look here and let me know the last date of payment: Receipts page

If that is up to date, and you can currently use premuim then I would suggest for you to update your payment details before your next payment is due, this should resolve the issue.

Let me know if you have any more questions!

Robert_WRock Star 11

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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