Double billed on rogers bill. Cannot even activate!

[PayingTwice]

I was subscribed to spotify through rogers as a free add on. Suddenly I realize I'm being billed for it. When trying to reset my account I found that I'm on free and I can't even activate my spotify through the Rogers page. Rogers are helping me out, but there is no reply from Spotify as how to get my account working and fix the billing error!

Spotify: You should invest in a call center or at least an e-mail address!

[osornios]

Hey @PayingTwice

Try logging into your account settings on your browser with your email. Your username will be displayed after you login.

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner Rogers'.

If that's the case, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

If your subscription appears as Free, you may need to link your Rogers account to your Spotify again through MyRogers. More info here.

Hope it helps. 🙂

[PayingTwice]

Thank you. This does not help and does not answer my question. It also does not explain why I'm double billed.
1. I was on Spotify premium.
2. For some reason I'm back to Spotify free.
3. I cannot link my account. For a week now it says cannot connect to Spotify when I enter my username and password for Spotify. So I'm stuck on the free account AND I'm being double billed.
4. Rogers have tried to solve this many times but get the same error connecting to Spotify.

Please solve this. I find this ridiculous!

[osornios]

@PayingTwice

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.