Double charge but no premium?

Janesome · 2018-02-24

Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless

Robert_W · 2018-02-26

Can you let me know if you received any email confirmation from Spotify for the charges? You may need to check your 'junk' folder also.

If you did not get any email then it is likely that your payment is in 'pending' with your bank, and as such will be returned to you in the next few days.

Has this solved your issue? If it has please click ‘Accept as a Solution’ and consider adding a ‘Like’!

Robert_WRock Star 11

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

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