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Double charge

Double charge

Domrojas124
I currently just payed for premium and it charged me twice.On my bank acoount there is one payment that has pen fully processed and one that is still processing but it still charged me for both.I only purchased Spotify for one month so I'm not sure why it did that.Please help me I am unsure what to do.
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1 Reply

Daisy

Hey @Domrojas124.


Welcome to the Spotify Community. Sorry to hear you're being double charged!
We recommend you check out this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.


It would also be good to check out this article on how to find the possible second account.


Let us know how you get on, we're here to help 🙂

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