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Double charged

Double charged

I know there are several posts about the same topic, but none of them details the transactions very much and I don't know if I have been double charged before so I don't know if it's normal.
I was charged twice this month but each payment has two different numbers next to it, I'm afraid that I might be paying for two accounts by mistake. The first one is ********** and the other one is **********.
Do I have two separate accounts being charged? Or is it just a mistake and it will be fixed? What do I do if it's the latter?

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1 Reply

Hi @Sunogui, welcome to the Spotify Community!

 

In this case, we recommend that you contact our customer support team. This way, you can send us the information of the payments, and our team will help you clarify what's going on.

 

You can get in touch with our support via email here, or through our official social media channels in Facebook or Twitter

 

Let us know how it goes and if you have any other questions.

JulianModerator
 
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