Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Double charged

Double charged

I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works and it is a free account, so I want to make the payment stop!

Reply
1 Reply

Hey @athecesari, welcome to the community!

 

Just to confirm, have you tried following this troubleshooting to find any Spotify accounts you could have?

 

If you're unable to find any Premium accounts, does a friend or family member have access to your card? It has happened that a kid/teen gets their hands on the card and purchases a Spotify subscription.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts