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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67162 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132541 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67812 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250656 Views
154 replies
13 likes
Hola Buenos dias comunidad.El dia sabado 23 de diciembre me uni a un plan familiar y tengo la duda de si me seguiran cobrando mi cuenta premium que tenia antes. Debo hacer algo para que dejen de cobrarme por la cuenta premium y asi solo deba pagar lo...
Hola Buenos dias comunidad. El dia sabado 23 de diciembre me uni a un plan familiar y tengo la duda de si me seguiran cobrando mi cuenta premium que tenia antes. Debo hacer algo para que dejen de co...
Newbie
616 Views
1 replies
0 likes
I have tried many times with multiple different payment methods to subscribe for the 30 day free trial option. However, every time it keeps giving me the red error message saying that my payment failed. I have even tried trouble shooting myself and u...
I have tried many times with multiple different payment methods to subscribe for the 30 day free trial option. However, every time it keeps giving me the red error message saying that my payment fail...
Community Legend
833 Views
1 replies
0 likes
I am truly amazed at how incredibly bad the user experience is with such prominent company! We cancelled our premium subscription in November 2017 and continue to get billed. Because we also cancelled our accounts after closing the subscription (logi...
I am truly amazed at how incredibly bad the user experience is with such prominent company! We cancelled our premium subscription in November 2017 and continue to get billed. Because w...
Community Legend
289 Views
1 replies
0 likes
We are Rogers customers and i just upgraded my daughters phone, she can no longer access her primum spotify....why???
We are Rogers customers and i just upgraded my daughters phone, she can no longer access her primum spotify....why???
Roadie
546 Views
1 replies
0 likes
Hi! I want to find out what measures should be taken to make Spotify available in the Republic of Moldova?
Hi! I want to find out what measures should be taken to make Spotify available in the Republic of Moldova?
Roadie
2045 Views
1 replies
0 likes
I just recently did the student discount thing, But I already have premium.Do I have to cancel Premium so I don't get double charged? It says can take up to 3 days to get the student discount, if I cancel premium now, does that disrupt my music.If I ...
I just recently did the student discount thing, But I already have premium. Do I have to cancel Premium so I don't get double charged? It says can take up to 3 days to get the student discount, ...
Community Legend
318 Views
1 replies
0 likes
I just upgraded to Spotify. I'm based in Hong Kong. My family and I only speak/read English (which isn't unusual, here). Family invites are being sent in Chinese. Why?! Please help!!!
I just upgraded to Spotify. I'm based in Hong Kong. My family and I only speak/read English (which isn't unusual, here). Family invites are being sent in Chinese. Why?! Please help!...
Casual Listener
529 Views
2 replies
0 likes
From night to morning all my offline songs are gone. I´m a premium subscriber. All the possible reasons stated by Spotify don’t apply:• You've downloaded music to more than 3 devices – No Just one device• You haven't been online with Spotify at least...
From night to morning all my offline songs are gone. I´m a premium subscriber. All the possible reasons stated by Spotify don’t apply: • You've downloaded music to more than 3 devices – No ...
Community Legend
583 Views
6 replies
1 likes
Spotfy(premium) is not accepting any credit card that I i'm trying to use on it. The problem is not in the credit card, because I already tried with my brother's card. I have already had Spotfy Premium, and it was payd by automatic debit. Suddenly, i...
Spotfy(premium) is not accepting any credit card that I i'm trying to use on it. The problem is not in the credit card, because I already tried with my brother's card. I have already ...
Community Legend
331 Views
1 replies
0 likes
On my old visa i only use to pay for spotify, I've been getting billed on the 26th of every month as well as the 4th of every month. What is going on here? I'd like to be reimbursed for the over charges or applied to my membership for however long i'...
On my old visa i only use to pay for spotify, I've been getting billed on the 26th of every month as well as the 4th of every month. What is going on here? I'd like to be reimbursed for the over char...
Community Legend
799 Views
6 replies
1 likes
I logged in an old Facebook account I no longer have access to. There is no way for me to access my Spotify account online to cancel my subscription. I’m highly upset because I continue to be billed for premium with no way to cancel my subscription.
I logged in an old Facebook account I no longer have access to. There is no way for me to access my Spotify account online to cancel my subscription. I’m highly upset because I continue to be billed ...
Community Legend
286 Views
1 replies
0 likes
In Decemeber I saw I was charged $10 instead of the typical $5 that I pay. I tried to fix it by looking throughout spotify online, I didn't find anything to renew my student subscription so I canceled my subscrition then reactivated it. After I did t...
In Decemeber I saw I was charged $10 instead of the typical $5 that I pay. I tried to fix it by looking throughout spotify online, I didn't find anything to renew my student subscription so I cancele...
Community Legend
245 Views
1 replies
0 likes
I tried to enter student and it's a hassle so I just went on a premium plan then when I check my card I was charged twice my 129 plan and 65 was deducted out of my card!!!
I tried to enter student and it's a hassle so I just went on a premium plan then when I check my card I was charged twice my 129 plan and 65 was deducted out of my card!!!
Community Legend
349 Views
1 replies
0 likes
I recently received an offer for 0.99 cents per month for the first 3 months of premium service. However when i go and try to enroll in premium it only gives me the option for 1 month free. Is the offer still available?
I recently received an offer for 0.99 cents per month for the first 3 months of premium service. However when i go and try to enroll in premium it only gives me the option for 1 month free. Is the of...
Community Legend
45952 Views
2 replies
3 likes
If I started premium today(29th) when will the billing period begin? Like will I have to pay a full months subscription for just 3 days or will it start on the 1st?
If I started premium today(29th) when will the billing period begin? Like will I have to pay a full months subscription for just 3 days or will it start on the 1st?
Community Legend
358 Views
1 replies
0 likes
So I decided to change my email . The problem is when I changed it it somehow took me back to my old account. I was a premium member with the new account and free membership with the old one that I’m now using . My question is, am I still going to ge...
So I decided to change my email . The problem is when I changed it it somehow took me back to my old account. I was a premium member with the new account and free membership with the old one that I’m...
Roadie
316 Views
1 replies
0 likes
Hey, Spotify asked me to change the country (Move from France to Germany a few months ago). I did but my bank account is a French one. Everytime I want to save the bank details I got a message like "bank account is not in the country mentioned". Can ...
Hey, Spotify asked me to change the country (Move from France to Germany a few months ago). I did but my bank account is a French one. Everytime I want to save the bank details I got a message...
Roadie
302 Views
1 replies
0 likes
Hi!My spotify account is set for Latvia, but I'm studying in the UK right now. How can I get the student premium discount if the SheerID system doesn't display UK as a possible choice? P.S. : If this isn't at all possible, how then to get back the mo...
Hi! My spotify account is set for Latvia, but I'm studying in the UK right now. How can I get the student premium discount if the SheerID system doesn't display UK as a possible choice? ...
Roadie
3216 Views
1 replies
0 likes
i am beeing charged money from an account that i made last year, i wanted to get a 30 days trial, and did not think that it was going to cost me money, so when i logged in to another account i was beeing charged money from the other acccount, and i d...
i am beeing charged money from an account that i made last year, i wanted to get a 30 days trial, and did not think that it was going to cost me money, so when i logged in to another account i was be...
Roadie
317 Views
1 replies
0 likes
I have attached my Student ID to spotify in order to get the student discount. After that the system informed me that in a few days an email will be sent to me for the activation of this discount , but no email was sent to me and there is no premium ...
I have attached my Student ID to spotify in order to get the student discount. After that the system informed me that in a few days an email will be sent to me for the activation of t...
Roadie
452 Views
1 replies
0 likes
