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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
71511 Views
31 replies
2 likes
Moderator
120712 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
156450 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
306586 Views
169 replies
13 likes
I made my account in the US but now I have moved to Hong Kong. When I try to update my payment methods, it says wrong zip code and will not let me progress without the zipcode. Please help change my country to HK so I can switch my payment methods
I made my account in the US but now I have moved to Hong Kong. When I try to update my payment methods, it says wrong zip code and will not let me progress without the zipcode. Please help change my ...
Music Fan
342 Views
1 replies
0 likes
I live in Canada bought two differnt pre paid visa cards and i tryed both and it said payment fail. THEY ARE BRAND NEW why are you guys having problems with payment
I live in Canada bought two differnt pre paid visa cards and i tryed both and it said payment fail. THEY ARE BRAND NEW why are you guys having problems with payment
Music Fan
707 Views
4 replies
1 likes
I bought a membership for Spotify premium. It went through, but I want my money back. Does anyone knows that the phone to call him?
I bought a membership for Spotify premium. It went through, but I want my money back. Does anyone knows that the phone to call him?
Spotify Star
746 Views
5 replies
0 likes
Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... We have moved 5 times in the last 2 years and I can...
Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... ...
Gig Goer
391 Views
1 replies
0 likes
My account was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?
My account was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?
Community Legend
968 Views
1 replies
0 likes
Hello my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticly and his payments stopped?
Hello my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticl...
Casual Listener
718 Views
2 replies
0 likes
4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. What can i do? or how can i get my money back?
4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. ...
Community Legend
665 Views
3 replies
0 likes
If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month
If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month
Spotify Star
502 Views
1 replies
0 likes
Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!
Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!
Spotify Star
738 Views
6 replies
0 likes
Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page. I am trying to add a payment method in order to try Spotify Premium for 30 days. I have tried 3 different forms of payment ...
Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page. I am trying to add a payment method in order to try ...
Spotify Star
589 Views
3 replies
0 likes
Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only noticed this week that I have been making double payments...
Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only ...
Spotify Star
302 Views
1 replies
0 likes
How do I delete my subscription? I am now on a family plan...
How do I delete my subscription? I am now on a family plan...
Spotify Star
342 Views
1 replies
0 likes
My subscription changed without my consent to family i have changed it back to premium
My subscription changed without my consent to family i have changed it back to premium
Roadie
429 Views
1 replies
0 likes
I was charged for premium but never signed up for it nor do I want Spotify premium
I was charged for premium but never signed up for it nor do I want Spotify premium
Roadie
449 Views
1 replies
0 likes
I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, and I want to change the country so I can also chang...
I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, a...
Roadie
600 Views
1 replies
0 likes
Hi,i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to another email account. The problem is,this account is the ...
Hi, i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to anoth...
Roadie
370 Views
1 replies
0 likes
can i get a refund please
can i get a refund please
Roadie
370 Views
1 replies
0 likes
I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works and it is a free account, so I want to make the payme...
I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works an...
Roadie
346 Views
1 replies
0 likes
My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my profile. Does anyone know how to fix this?I recently cancel...
My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my pro...
Roadie
338 Views
1 replies
0 likes
Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress. Now we tried it with two accounts of myself, today I paid f...
Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress....
Roadie
540 Views
1 replies
0 likes
