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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146400 Views

69 replies

10 likes

Premium for Family
  • 146400 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91987 Views

89 replies

4 likes

  • 91987 Views
  • 89 replies
  • 4 likes

Issue with Premium payed with 18app

HiI payed for premium spotify with 18app ( a coupon). My premium worked for only 1 week and ,suddenly, my premium version is gone. I tried all the solutions that I found on the net,but they didn’t work, could you help me? I also would like to ask wha...

Newbie

Hi I payed for premium spotify with 18app ( a coupon). My premium worked for only 1 week and ,suddenly, my premium version is gone.  I tried all the solutions that I found on the net,but they d...

imattolo

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

I can not listen music without internet

I pay my premium services but I can't listen my dowlond music without internet

Newbie

I pay my premium services but I can't listen my dowlond music without internet 

imattolo

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Premium with google play wallet

Is it possible to purchase premium with googe play wallet?Got a 10$ gift card and I want spotify.Any ideas?

Casual Listener

Is it possible to purchase premium with googe play wallet? Got a 10$ gift card and I want spotify. Any ideas?

TripleRX

Casual Listener

990 Views

2 replies

0 likes

  • 990 Views
  • 2 replies
  • 0 likes

Clarification on Premium

Good day, I'm currently a Free user and planning to subscribe to Premium. Since it's February and it has 28 days in all, I'd like to ask: If I decided to subscribe to Premium on the 15th this month, will my subscription be renewed on the 15th of the ...

Newbie

Good day,   I'm currently a Free user and planning to subscribe to Premium. Since it's February and it has 28 days in all, I'd like to ask:   If I decided to subscribe to Premium on the...

imattolo

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Family premium

hi, ive recently subscribed to family premium but we cant play music at the same time...how do i set it up so that different devices can play different music at the same time?

Newbie

hi, ive recently subscribed to family premium but we cant play music at the same time... how do i set it up so that different devices can play different music at the same time?

Maxim

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Charge 3 times on card

When trying to make the university subscription and not completing the procedure is being debited on my credit card attempts, today were made 3 charges.

Newbie

When trying to make the university subscription and not completing the procedure is being debited on my credit card attempts, today were made 3 charges.

Maxim

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

No puedo agregar a mis familiares a la cuenta del plan familiar

Buenas tardes. Envie una invitacion a mi esposa y hermana a la cuenta de mi plan familiar, cuando intentan realizar la suscripcion al plan la pagina los rechaza diciendo que no es posible verificar la cuenta. Colocan como direccion Manuel Antonio Mat...

Newbie

Buenas tardes.    Envie una invitacion a mi esposa y hermana a la cuenta de mi plan familiar, cuando intentan realizar la suscripcion al plan la pagina los rechaza diciendo que no es posi...

moy_rs

Casual Listener

844 Views

2 replies

0 likes

  • 844 Views
  • 2 replies
  • 0 likes

Problema con cargos a tarjeta

Hola que tal buenas tardes, me podrian ayudar en explicarme porque tengo dos cargos en mi tarjeta uno fue por el Spotify estudiante de $49 y el otro por el premium de $99 si solo acepte el premium y no el de estudiante

Newbie

Hola que tal buenas tardes, me podrian ayudar en explicarme porque tengo dos cargos en mi tarjeta uno fue por el Spotify estudiante de $49 y el otro por el premium de $99 si solo acepte el premium y ...

moy_rs

Casual Listener

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Family Premium Account

I was invited to join Spotify premium with my Family but I have been non stop trying to accept the invitation but it does not let me join, it does not give me a reason it just says I can't join. My family already sent me 3 invites but still can't joi...

Casual Listener

I was invited to join Spotify premium with my Family but I have been non stop trying to accept the invitation but it does not let me join, it does not give me a reason it just says I can't join. My f...

Chinocorrea

Casual Listener

590 Views

4 replies

0 likes

  • 590 Views
  • 4 replies
  • 0 likes

Superuser Contribution End Year premium offer

Hi, im form Poland.i bought premium spotify on december 31 2017, it should be for just 0.19 PLN and i've been charged for 19.99. In addition it should last for 3 months but i doesn't. this is hoax!

Casual Listener

Hi, im form Poland. i bought premium spotify on december 31 2017, it should be for just 0.19 PLN and i've been charged for 19.99. In addition it should last for 3 months but i doesn't.   this...

Alfredo

Roadie

665 Views

3 replies

0 likes

  • 665 Views
  • 3 replies
  • 0 likes

Remove Credit Card Information

Do you guys have an idea on how to remove the credit card information from the account?

Newbie

Do you guys have an idea on how to remove the credit card information from the account?

amayaelidani

Music Fan

816 Views

1 replies

0 likes

Credit Card
remove
Subscription
  • 816 Views
  • 1 replies
  • 0 likes

automatic switch from premium to premium family without asking for it?

dear support, it's the 2nd time now that i get a "welcome to spotify family" email, the thing is i have never signed up or asked for the switch.first time i changed back to normal Premium by hand but now it is kinda bugging me. i am the only user of ...

Casual Listener

dear support,  it's the 2nd time now that i get a "welcome to spotify family" email, the thing is i have never signed up or asked for the switch. first time i changed back to normal Premium by...

PeterHacker

Casual Listener

649 Views

4 replies

0 likes

  • 649 Views
  • 4 replies
  • 0 likes

Can’t get PREMIUM

I have problem with getting premium acc. I follow the steps, pay with my paypal and press on the final step where I agree with everything but then I get white page with spotify logo and my profile picture in top of the page...I tried more then 10x an...

Casual Listener

I have problem with getting premium acc. I follow the steps, pay with my paypal and press on the final step where I agree with everything but then I get white page with spotify logo and my profile pi...

Tom

Community Legend

1119 Views

11 replies

0 likes

  • 1119 Views
  • 11 replies
  • 0 likes

Family Plan Subscription

Good day! I availed the family plan subscription and invited my family members. After 30days, the payment was automatically charged to my debit card, but there's no one left on my family members' list. So I have to send invites again. Is there other ...

Casual Listener

Good day! I availed the family plan subscription and invited my family members. After 30days, the payment was automatically charged to my debit card, but there's no one left on my family members' lis...

Tom

Community Legend

889 Views

5 replies

0 likes

  • 889 Views
  • 5 replies
  • 0 likes

Solved!! Can't Activate 30 Day Trial or Buy Premium

So I just began using Spotify, kinda new to the whole thingI tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Paypal, it appears to work but then it just redirects me ...

Regular

So I just began using Spotify, kinda new to the whole thing I tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Payp...

MonoShuga

Regular

2085 Views

6 replies

0 likes

Free
Premium
  • 2085 Views
  • 6 replies
  • 0 likes

Solved!! can't get premium, neither debit nor credit cards working

trying to go premium by using my both cards - credit and debit, neither of them works.my both cards are registered to Lithuania, but I'm currently in Indonesia. Can this be the issue?

Casual Listener

trying to go premium by using my both cards - credit and debit, neither of them works. my both cards are registered to Lithuania, but I'm currently in Indonesia. Can this be the issue?

donvienas

Casual Listener

692 Views

2 replies

0 likes

  • 692 Views
  • 2 replies
  • 0 likes

Change from Premium to standard, yet payments still being made

My account has changed from Premium to Standard, yet payments are still being made (done via Vodafone), and no way of contacting customer services to resolve????? i am now receiving an error message saying I can’t use Spotify out of the country for m...

Casual Listener

My account has changed from Premium to Standard, yet payments are still being made (done via Vodafone), and no way of contacting customer services to resolve?????   i am now receiving an error...

Murph123

Songwriter

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Trial subscription. I stsrted a 99 cent trial subscription on the 4th of december 2017

I started a 99 cent for three months trial subscription on the 4 the December 2017. I have since gotten a new phone and I don't know what email or password I used. If someone has an answer please email me at

Newbie

I started a 99 cent for three months trial subscription on the 4 the December 2017. I have since gotten a new phone and I don't know what email or password I used.  If someone has an answer plea...

Murph123

Songwriter

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Credit Card Being used without my knowledge

apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to work spotify. I had to make an account just to try and...

Newbie

apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to wor...

Murph123

Songwriter

629 Views

1 replies

0 likes

fraud
lawyer
sued
  • 629 Views
  • 1 replies
  • 0 likes

Double billed on my very first payment...No Customer Service area?????

Dear Spotify, I am very disappointed that you do not have a clearly marked Customer Service area and e-mail as most reputable businesses, including Amazon has on their site that is easy to find. Posting a message on a public forum is a rather ancient...

Regular

Dear Spotify, I am very disappointed that you do not have a clearly marked Customer Service area and e-mail as most reputable businesses, including Amazon has on their site that is easy to find.&nb...

Luke

Community Legend

495 Views

1 replies

1 likes

  • 495 Views
  • 1 replies
  • 1 likes