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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150002 Views

69 replies

10 likes

Premium for Family
  • 150002 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95719 Views

89 replies

4 likes

  • 95719 Views
  • 89 replies
  • 4 likes

Recebi um link de propaganda no Facebook que dava 1 ano de Premium de graca

No Facebook apareceu uma propaganda que levava um link que prometia 365 dias de spotify Premium gostaria de saber se e oficial pois ja me cadastrei

Newbie

No Facebook apareceu uma propaganda que levava um link que prometia 365 dias de spotify Premium gostaria    de saber se  e oficial pois ja me cadastrei 

Bittencourt

Spotify Star

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't submit payment for ecard

I've spent the past few days trying to purchase a 6 month Spotify premium ecard for my gf because her birthday's coming up soon but nothing I've tried has worked. After I input my details and attempt to finalize the purchase I'm met with the same err...

Casual Listener

I've spent the past few days trying to purchase a 6 month Spotify premium ecard for my gf because her birthday's coming up soon but nothing I've tried has worked.    After I input my deta...

mmp4

Newbie

806 Views

3 replies

0 likes

  • 806 Views
  • 3 replies
  • 0 likes

Superuser Contribution student discount connected to old account

Hi, I recently changed accounts, and I was going to buy student discount premium, but it says my student credentials are connected to another account (picture attatched). I assume it is linked to my old account but I have no way to check. What probab...

Newbie

Hi, I recently changed accounts, and I was going to buy student discount premium, but it says my student credentials are connected to another account (picture attatched). I assume it is linked to my ...

SergioDavid

Roadie

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did end premium and now got message for free premium, is it real?

Hi, i did end my premium and couple days after that i got txt message about like this: Warning! your spotify premium has ended, active now 6month premium free, click here: http://rebrand.ly/******** is this real message or scam?

Newbie

Hi, i did end my premium and couple days after that i got txt message about like this:  Warning! your spotify premium has ended, active now 6month premium free, click here: http://rebrand.ly/**...

SergioDavid

Roadie

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing credit card information

I am trying to change the cc information on my account and there is no update button as the directions state. There is a message stating I need to go through my mobile device and I was told by Verizon this is not true and they have nothing to do with...

Newbie

I am trying to change the cc information on my account and there is no update button as the directions state.  There is a message stating I need to go through my mobile device and I was told by ...

SergioDavid

Roadie

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscribe to premium through mobile network

hi i wanted to subscribe to premium via mobile network (Globe) but the option isnt available on the payment method...why wont it show?

Newbie

hi i wanted to subscribe to premium via mobile network (Globe) but the option isnt available on the payment method...why wont it show?

SergioDavid

Roadie

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

I live in France but wish to use UK payment option

Hi I live in France but wish to use a UK card to pay for a student premium subscription. So I have selected the student option (it is automatically in euros) and then I select change country for payment and select the UK, it then takes me back to the...

Casual Listener

Hi   I live in France but wish to use  a UK card to pay for a student premium subscription. So I have selected the student option (it is automatically in euros) and then I select change c...

Maxim

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Is there a free 30 day trial for students?

Hi there Is there a free 30 day trial available with the student subscription, if I change to select the student option I can't see a 30 day trial available. Thanks

Casual Listener

Hi there   Is there a free 30 day trial available with the student subscription, if I change to select the student option I can't see a 30 day trial available.   Thanks

Maxim

Spotify Star

11264 Views

1 replies

0 likes

  • 11264 Views
  • 1 replies
  • 0 likes

Account Charged for Premium but not getting subsription

Hi! My account is being charged for premium but I am not getting the service. I want to cancel my subscription. However, my account doesn't show I have the subsription so I can't go in and cancel it. How do I cancel the subscription and acount charge...

Newbie

Hi! My account is being charged for premium but I am not getting the service. I want to cancel my subscription. However, my account doesn't show I have the subsription so I can't go in and cancel it....

Luke

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Premium

after I pirchased the 30 day free trial with my Credit Card, my premium isn't working, I confirmed my account through my email... Still isn't working, please help?

Newbie

after I pirchased the 30 day free trial with my Credit Card, my premium isn't working, I confirmed my account through my email... Still isn't working, please help?

Luke

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family changed to free account

I am living with my friends and we opted for a Premium for Family plan. Recently, my account got changed to a free account. I cannot contact Spotify on this matter. What should I do?

Newbie

I am living with my friends and we opted for a Premium for Family plan. Recently, my account got changed to a free account. I cannot contact Spotify on this matter. What should I do?

Jack

Roadie

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to Cancel subscription, without login ?

So my credit card is linked to my ex girlfriends account and i want to cancel it.So I dont have acc/pwHow do I do this without loging in?

Newbie

So my credit card is linked to my ex girlfriends account and i want to cancel it. So I dont have acc/pw How do I do this without loging in? 

Jack

Roadie

843 Views

1 replies

0 likes

  • 843 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts both charged

i think i have 2 accounts just been charged for both need to cancel 1 and get a refund , why is there no **bleep** phone number this is stupid

Newbie

i think i have 2 accounts just been charged for both need to cancel 1 and get a refund , why is there no **bleep** phone number this is stupid 

Jack

Roadie

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

says im not premium

hello I have a premium account with you guys and whenever I logged onto my Spotify account and it's telling me to do the 30-day free trial I already have an account I have a reference number for when the money is taking out of my account I been payi...

Visitor

hello I have a premium account with you guys and whenever I logged  onto my Spotify account and it's telling me to do the 30-day free trial I already have an account I have a reference numb...

Murph123

Songwriter

662 Views

3 replies

0 likes

  • 662 Views
  • 3 replies
  • 0 likes

Premium for Student

Hello, I have a Premium for students account. I would like to listen on one device and have my wife listen on another device. Is that possible with this kind of an account or do I need to upgrade? Thanks

Casual Listener

Hello, I have a Premium for students account. I would like to listen on one device and have my wife listen on another device. Is that possible with this kind of an account or do I need to upgrade? Th...

user-removed

Not applicable

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

Issue with Premium payed with 18app

HiI payed for premium spotify with 18app ( a coupon). My premium worked for only 1 week and ,suddenly, my premium version is gone. I tried all the solutions that I found on the net,but they didn’t work, could you help me? I also would like to ask wha...

Newbie

Hi I payed for premium spotify with 18app ( a coupon). My premium worked for only 1 week and ,suddenly, my premium version is gone.  I tried all the solutions that I found on the net,but they d...

imattolo

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

I can not listen music without internet

I pay my premium services but I can't listen my dowlond music without internet

Newbie

I pay my premium services but I can't listen my dowlond music without internet 

imattolo

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Premium with google play wallet

Is it possible to purchase premium with googe play wallet?Got a 10$ gift card and I want spotify.Any ideas?

Casual Listener

Is it possible to purchase premium with googe play wallet? Got a 10$ gift card and I want spotify. Any ideas?

TripleRX

Casual Listener

1008 Views

2 replies

0 likes

  • 1008 Views
  • 2 replies
  • 0 likes

Clarification on Premium

Good day, I'm currently a Free user and planning to subscribe to Premium. Since it's February and it has 28 days in all, I'd like to ask: If I decided to subscribe to Premium on the 15th this month, will my subscription be renewed on the 15th of the ...

Newbie

Good day,   I'm currently a Free user and planning to subscribe to Premium. Since it's February and it has 28 days in all, I'd like to ask:   If I decided to subscribe to Premium on the...

imattolo

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Family premium

hi, ive recently subscribed to family premium but we cant play music at the same time...how do i set it up so that different devices can play different music at the same time?

Newbie

hi, ive recently subscribed to family premium but we cant play music at the same time... how do i set it up so that different devices can play different music at the same time?

Maxim

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes