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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132037 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66381 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248480 Views
152 replies
13 likes
From night to morning all my offline songs are gone. I´m a premium subscriber. All the possible reasons stated by Spotify don’t apply:• You've downloaded music to more than 3 devices – No Just one device• You haven't been online with Spotify at least...
From night to morning all my offline songs are gone. I´m a premium subscriber. All the possible reasons stated by Spotify don’t apply: • You've downloaded music to more than 3 devices – No ...
Community Legend
572 Views
6 replies
1 likes
Spotfy(premium) is not accepting any credit card that I i'm trying to use on it. The problem is not in the credit card, because I already tried with my brother's card. I have already had Spotfy Premium, and it was payd by automatic debit. Suddenly, i...
Spotfy(premium) is not accepting any credit card that I i'm trying to use on it. The problem is not in the credit card, because I already tried with my brother's card. I have already ...
Community Legend
329 Views
1 replies
0 likes
On my old visa i only use to pay for spotify, I've been getting billed on the 26th of every month as well as the 4th of every month. What is going on here? I'd like to be reimbursed for the over charges or applied to my membership for however long i'...
On my old visa i only use to pay for spotify, I've been getting billed on the 26th of every month as well as the 4th of every month. What is going on here? I'd like to be reimbursed for the over char...
Community Legend
792 Views
6 replies
1 likes
I logged in an old Facebook account I no longer have access to. There is no way for me to access my Spotify account online to cancel my subscription. I’m highly upset because I continue to be billed for premium with no way to cancel my subscription.
I logged in an old Facebook account I no longer have access to. There is no way for me to access my Spotify account online to cancel my subscription. I’m highly upset because I continue to be billed ...
Community Legend
285 Views
1 replies
0 likes
In Decemeber I saw I was charged $10 instead of the typical $5 that I pay. I tried to fix it by looking throughout spotify online, I didn't find anything to renew my student subscription so I canceled my subscrition then reactivated it. After I did t...
In Decemeber I saw I was charged $10 instead of the typical $5 that I pay. I tried to fix it by looking throughout spotify online, I didn't find anything to renew my student subscription so I cancele...
Community Legend
243 Views
1 replies
0 likes
I tried to enter student and it's a hassle so I just went on a premium plan then when I check my card I was charged twice my 129 plan and 65 was deducted out of my card!!!
I tried to enter student and it's a hassle so I just went on a premium plan then when I check my card I was charged twice my 129 plan and 65 was deducted out of my card!!!
Community Legend
347 Views
1 replies
0 likes
I recently received an offer for 0.99 cents per month for the first 3 months of premium service. However when i go and try to enroll in premium it only gives me the option for 1 month free. Is the offer still available?
I recently received an offer for 0.99 cents per month for the first 3 months of premium service. However when i go and try to enroll in premium it only gives me the option for 1 month free. Is the of...
Community Legend
45949 Views
2 replies
3 likes
If I started premium today(29th) when will the billing period begin? Like will I have to pay a full months subscription for just 3 days or will it start on the 1st?
If I started premium today(29th) when will the billing period begin? Like will I have to pay a full months subscription for just 3 days or will it start on the 1st?
Community Legend
352 Views
1 replies
0 likes
So I decided to change my email . The problem is when I changed it it somehow took me back to my old account. I was a premium member with the new account and free membership with the old one that I’m now using . My question is, am I still going to ge...
So I decided to change my email . The problem is when I changed it it somehow took me back to my old account. I was a premium member with the new account and free membership with the old one that I’m...
Roadie
316 Views
1 replies
0 likes
Hey, Spotify asked me to change the country (Move from France to Germany a few months ago). I did but my bank account is a French one. Everytime I want to save the bank details I got a message like "bank account is not in the country mentioned". Can ...
Hey, Spotify asked me to change the country (Move from France to Germany a few months ago). I did but my bank account is a French one. Everytime I want to save the bank details I got a message...
Roadie
301 Views
1 replies
0 likes
Hi!My spotify account is set for Latvia, but I'm studying in the UK right now. How can I get the student premium discount if the SheerID system doesn't display UK as a possible choice? P.S. : If this isn't at all possible, how then to get back the mo...
Hi! My spotify account is set for Latvia, but I'm studying in the UK right now. How can I get the student premium discount if the SheerID system doesn't display UK as a possible choice? ...
Roadie
3204 Views
1 replies
0 likes
i am beeing charged money from an account that i made last year, i wanted to get a 30 days trial, and did not think that it was going to cost me money, so when i logged in to another account i was beeing charged money from the other acccount, and i d...
i am beeing charged money from an account that i made last year, i wanted to get a 30 days trial, and did not think that it was going to cost me money, so when i logged in to another account i was be...
Roadie
310 Views
1 replies
0 likes
I have attached my Student ID to spotify in order to get the student discount. After that the system informed me that in a few days an email will be sent to me for the activation of this discount , but no email was sent to me and there is no premium ...
I have attached my Student ID to spotify in order to get the student discount. After that the system informed me that in a few days an email will be sent to me for the activation of t...
Roadie
451 Views
1 replies
0 likes
I was charged but it won’t let me continue it takes me to the card payment entry again
I was charged but it won’t let me continue it takes me to the card payment entry again
Roadie
254 Views
1 replies
0 likes
following an email address error at the time of registration I can not validate my subscription How to do ? Thank you
following an email address error at the time of registration I can not validate my subscription How to do ? Thank you
Roadie
627 Views
1 replies
0 likes
Hello, I recently had my payment for premium bounce back, but it then went through successfully on the second attempt, however my account is still listed as free. When will it update back to premium?
Hello, I recently had my payment for premium bounce back, but it then went through successfully on the second attempt, however my account is still listed as free. When will it update back to premium?
Community Legend
297 Views
3 replies
0 likes
Hi there! I forgot to renew my student discount and just checked my receipts for the past couple of months with Spotify and noticed that I was charged $9.99 for the last five months rather than $4.99 as specified in the student discount. Is there any...
Hi there! I forgot to renew my student discount and just checked my receipts for the past couple of months with Spotify and noticed that I was charged $9.99 for the last five months ra...
Community Legend
3252 Views
2 replies
0 likes
Hi! Yesterday I just started using Spotify, I installed the app to my Android phone (Xiaomi Redmi Note 3) and started using the 30 days free trial. After provoding my credit card details in the app, In received a confirmation message within the app t...
Hi! Yesterday I just started using Spotify, I installed the app to my Android phone (Xiaomi Redmi Note 3) and started using the 30 days free trial. After provoding my credit card details in ...
Community Legend
472 Views
3 replies
0 likes
Hi, last month I recently took advantage of the offer to pay for my premium subscription upfront for one year - getting it at the discounted price of 99 GBP. Now that my profile says I won't be charged my on-going monthly subscription until January 2...
Hi, last month I recently took advantage of the offer to pay for my premium subscription upfront for one year - getting it at the discounted price of 99 GBP. Now that my profile says I won't be ...
Community Legend
5597 Views
1 replies
0 likes
Payment is not successful even though there is no limit or resctrictions from the bank accounts, tried another credit cards for it but result is the same.
Payment is not successful even though there is no limit or resctrictions from the bank accounts, tried another credit cards for it but result is the same.
Newbie
306 Views
1 replies
0 likes
