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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152741 Views

69 replies

10 likes

Premium for Family
  • 152741 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98748 Views

89 replies

4 likes

  • 98748 Views
  • 89 replies
  • 4 likes

Country/credit card apparent mismatch (not true)

I have to update my payment details due to my original credit card being blocked. However, when I try to include a different credit card details, it just says that there is a mismatch between the country and the credit card, which is not correct sinc...

Newbie

I have to update my payment details due to my original credit card being blocked. However, when I try to include a different credit card details, it just says that there is a mismatch between the cou...

Tom

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Premium payment

Hi Guys, so i upgraded to premium two days ago and paid 0,01 ct. But now spotify took another 0,01ct from me. I don’t mean to he cheap. I honestly could’nt care less about the 0,01 ct but i’m just worried this is gonna happen again. And also next mon...

Newbie

Hi Guys, so i upgraded to premium two days ago and paid 0,01 ct. But now spotify took another 0,01ct from me. I don’t mean to he cheap. I honestly could’nt care less about the 0,01 ct but i’m just wo...

Maxim

Spotify Star

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Aus dem Family Abo geworfen worden

Heute bekam meine Tochter eine E-Mail, dass Ihre Adresse nicht mit unserer uebereinstimmt und sie downgegradet wird auf Free. Ich sehe nirgendwo einen Button mit Spotify Ruecksprache zu halten. Bei den anderen Kindern funktioniert es weiter. Sie hat ...

Newbie

Heute bekam meine Tochter eine E-Mail, dass Ihre Adresse nicht mit unserer uebereinstimmt und sie downgegradet wird auf Free. Ich sehe nirgendwo einen Button mit Spotify Ruecksprache zu halten. Bei d...

Maxim

Spotify Star

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Solved!! Leaving in Belgium but with a French MasterCard, can't subscribe for premium!

I'm a French leaving in Belgium, and I only have a French master card. Paypal doesn't work anymore, they say that my facebook is Belgium country but it is not true!How can I do?

Visitor

I'm a French leaving in Belgium, and I only have a French master card. Paypal doesn't work anymore, they say that my facebook is Belgium country but it is not true! How can I do?

user-removed

Not applicable

725 Views

2 replies

0 likes

  • 725 Views
  • 2 replies
  • 0 likes

Superuser Contribution cannot payment

I try to change payment from paypal to credit card and it's not working.After I try to logout - login many time. Right now I cannot subscribe premium option anymore.

Newbie

I try to change payment from paypal to credit card and it's not working. After I try to logout - login many time. Right now I cannot subscribe premium option anymore.

SergioDavid

Roadie

448 Views

1 replies

0 likes

Desktop
  • 448 Views
  • 1 replies
  • 0 likes

30Days trial problem with premium

HiI just took the offer 30days free trial where i had also to pay in upfront when the 30day offer ends. Now they say my premium acc ends in 3 months which i also payed for, but where are the 30days for free? shouldnt be ending in 3 months plus with t...

Newbie

Hi I just took the offer 30days free trial where i had also to pay in upfront when the 30day offer ends. Now they say my premium acc ends in 3 months which i also payed for, but where are the 30days...

Maxim

Spotify Star

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes

no puedo pagar con mi tarjeta de debito

hola buenas tardes no me genera el pago con mi tarjeta de debito en mi cuenta familiar espero pronta respuesta ya que la necesito

Newbie

hola buenas tardes no me genera el pago con mi tarjeta de debito en mi cuenta familiar espero pronta respuesta ya que la necesito 

jfrancor

Newbie

1191 Views

1 replies

1 likes

  • 1191 Views
  • 1 replies
  • 1 likes

Can't activate Spotify Premium via PayPal

Hello, can you guys help me? I have PayPal account with my credit card, but after i submit my PayPal account for Spotify Premium, i see something like this and my account doesn't activate Premium, screenshot attached below.Thanks for your time.

Casual Listener

Hello, can you guys help me? I have PayPal account with my credit card, but after i submit my PayPal account for Spotify Premium, i see something like this and my account doesn't activate Premium, sc...

f4br3

Casual Listener

708 Views

2 replies

0 likes

  • 708 Views
  • 2 replies
  • 0 likes

Update credit card details

I was instructed to click SUBSCRIPTION then under Payment Details, click UPDATE. But as you can see on the attachment, I don't have that option on my screen after clicking SUBSCRIPTION. My previous card has already been deactivated and I want to use ...

Newbie

I was instructed to click SUBSCRIPTION then under Payment Details, click UPDATE.  But as you can see on the attachment, I don't have that option on my screen after clicking SUBSCRIPTION.  &...

Maxim

Spotify Star

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Will be charged twice.

Hi my account will be charged twice i am not sure why.ive paid for my account on the 7th feb,and they said my plan will be renewed on the 16th feb.Is there anything that can be done?

Visitor

Hi my account will be charged twice i am not sure why.ive paid for my account on the 7th feb,and they said my plan will be renewed on the 16th feb.Is there anything that can be done?  

vinjski

Gig Goer

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Free one week trial

I just registered for spotify using facebook. But, there is no option for premium trial in the android app. Also, the radio button is not present in the interface.

Newbie

I just registered for spotify using facebook. But, there is no option for premium trial in the android app. Also, the radio button is not present in the interface.

Maxim

Spotify Star

3578 Views

1 replies

0 likes

  • 3578 Views
  • 1 replies
  • 0 likes

Changing Subscribtion

Hello, I'm currently using Spotify with Regular Premium Subscription. I got invitation for Premium for Family, how did i changing current subscription to Family ? My current subscription till 21/02. Thank you Regards,Redav

Casual Listener

Hello, I'm currently using Spotify with Regular Premium Subscription. I got invitation for Premium for Family, how did i changing current subscription to Family ?   My current subscription til...

Redav

Casual Listener

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
  • 0 likes

Subscribed to premium and still on free

I subscribe to spotify premium through apple, and when I updated my credid card info the problems started. I got invoice for paying this months premium, but my spotify account still shows it's free. I have already called apple and everything is fine ...

Newbie

I subscribe to spotify premium through apple, and when I updated my credid card info the problems started. I got invoice for paying this months premium, but my spotify account still shows it's free. ...

geroj68

Newbie

794 Views

2 replies

0 likes

  • 794 Views
  • 2 replies
  • 0 likes

Premium user

I am a premium user but it's not showing on my phone or tablet I'm unable to use any of the advantages of a premium user I'm still getting commercials and everything

Newbie

I am a premium user but it's not showing on my phone or tablet I'm unable to use any of the advantages of a premium user I'm still getting commercials and everything 

rossi1911

Community Legend

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Joining family plan from student plan

I have a student plan, and my brother made a family plan. Its cheaper and I want to swtich over but not lose all of my playlists. any help?

Newbie

I have a student plan, and my brother made a family plan.  Its cheaper and I want to swtich over but not lose all of my playlists.  any help?

graciecendejas

Newbie

844 Views

2 replies

0 likes

  • 844 Views
  • 2 replies
  • 0 likes

Paypal payment is not accepted

My subscription is running and the money was booked from Paypal each month without any issues. No it says "money transfer from Paypal didn't work. Please, update your details." So I went in my account, selected to update the details and configured Pa...

Casual Listener

My subscription is running and the money was booked from Paypal each month without any issues. No it says "money transfer from Paypal didn't work. Please, update your details." So I went in my a...

Bethany_Dawn

Community Legend

700 Views

3 replies

0 likes

  • 700 Views
  • 3 replies
  • 0 likes

When the offer is going to end

Hi.I took a premium offer (3 months only 0,99€) and now I don't want to continue having premium. But can I see anywhere when I started the premium and when 3 months is full? And I started premium in the end of December, so will it last till the end o...

Newbie

 Hi. I took a premium offer (3 months only 0,99€) and now I don't want to continue having premium. But can I see anywhere when I started the premium and when 3 months is full? And I started pre...

Bethany_Dawn

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Betaling mislukt

Hoi, Ik heb nu al voor de 3e maand een melding gekregen dat mijn betaling mislukt is, nu heb ik elke keer opnieuw een abbonement afsloten en is nooit 2x de abbonementskosten van mijn rekening afgehaald. Ik vraag me toch alleen wel af of meer mensen d...

Newbie

Hoi,    Ik heb nu al voor de 3e maand een melding gekregen dat mijn betaling mislukt is, nu heb ik elke keer opnieuw een abbonement afsloten en is nooit 2x de abbonementskosten van mijn r...

1167 Views

0 replies

0 likes

  • 1167 Views
  • 0 replies
  • 0 likes

30 gratis

Hallo, unzwar habe ich eine frage ich habe mir 30 tage gratis geholt. Ich habe 10 euro paysafecard eingelost. Wird die 10 paysafecard erst abgezogen wenn der 2 Monat beginnt ?

Newbie

Hallo, unzwar habe ich eine frage ich habe mir 30 tage gratis geholt. Ich habe 10 euro paysafecard eingelost. Wird die 10 paysafecard erst abgezogen wenn der 2 Monat beginnt ?      &nb...

Maxim

Spotify Star

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Been a student for past 3 years, checked payment plan found out ive been charged 10$ for months.

I have no idea how, but apparently ive been getting charged standard rate (10$) for each month of premium when i successfully cleared and initiated the student plan (5$) almost 2+ years ago. I dont know how long ive been getting charged 10$ but im co...

Newbie

I have no idea how, but apparently ive been getting charged standard rate (10$) for each month of premium when i successfully cleared and initiated the student plan (5$) almost 2+ years ago. I dont k...

kejt_

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes