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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75449 Views
31 replies
2 likes
Moderator
121616 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159526 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
312447 Views
174 replies
13 likes
I have the 7 day plan and it wont let me cancle that to join a family plan that i have been invited to. how can i fix that?
I have the 7 day plan and it wont let me cancle that to join a family plan that i have been invited to. how can i fix that?
Spotify Star
371 Views
1 replies
0 likes
I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium
I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium
Community Legend
488 Views
1 replies
0 likes
HelloFirst of all, sorry for my english i am doing my best. I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know if I can apply to that offer because I don't remember if I ha...
Hello First of all, sorry for my english i am doing my best. I have a doubt, recently I received an email for a 60 days trial, but it says if i didn't have premium before, so I want to know...
Community Legend
5727 Views
5 replies
0 likes
I can't use paymaya to buy premium plz help
I can't use paymaya to buy premium plz help
406 Views
0 replies
0 likes
Hello I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google.I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will play on my Google home but not by asking Google home to pla...
Hello I have a Google home and I cannot get my Google home to find my playlist on spotify when I ask google. I can go to my spotify on my Samsung Galaxy find the playlist hit play and it will...
278 Views
0 replies
0 likes
I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? Like would I only be able to do the week or get that...
I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? L...
Regular
556 Views
2 replies
0 likes
My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebook account.Thanks in advance- Jonas
My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebo...
Roadie
353 Views
1 replies
0 likes
Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago.". ya lo intente var...
Tengo premium y no me puedo cambia al plan universitario, a la hora de querer cambiarme e ingresar los datos de la targeta sale el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intent...
Roadie
999 Views
1 replies
0 likes
Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...
Dear Spotify, I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Y...
Roadie
713 Views
1 replies
0 likes
I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this. I'm expecting a reply and solution from someone within the ...
I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this....
Roadie
344 Views
1 replies
0 likes
Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente.No me fue devuelta la cantidad y tampoco me compensaro...
Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente. N...
Roadie
313 Views
1 replies
0 likes
I have a situation in which my Mum bought me and my brother each Premium, but we couldn't find where to enter the invite code. Eventually, we ended up going to the redeem page which is what I expect you were supposed to do, but it said that the code ...
I have a situation in which my Mum bought me and my brother each Premium, but we couldn't find where to enter the invite code. Eventually, we ended up going to the redeem page which is what I expect ...
Casual Listener
705 Views
2 replies
0 likes
Hi community, I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address. I've invited her using the website, she received the e-mail. However after ...
Hi community, I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address. I've i...
Roadie
343 Views
1 replies
0 likes
I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?
I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?
Roadie
302 Views
1 replies
0 likes
Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still not working. How do I get my premium back?
Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still ...
Roadie
309 Views
1 replies
0 likes
I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am still being charged. I checked every email i have and n...
I have cancelled my account three times now and am still being charged. It said it was cancelled six months ago and i was charged. I checked and it was still being charged. Canceled again and am stil...
Community Legend
430 Views
1 replies
0 likes
Hi there,I just passed the one year mark in my free trial, the term was for 2 years.I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. G.
Hi there, I just passed the one year mark in my free trial, the term was for 2 years. I am hoping that I need to reset. Please help, I need my playlists back. thanks in advance. &nb...
Spotify Star
550 Views
1 replies
0 likes
ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRAAG OPZEGGEN. ik gebruik het niet want ik weet niet ...
ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRA...
413 Views
0 replies
0 likes
After your premium ends, can you still hear offline if you've downloaded the songs?
After your premium ends, can you still hear offline if you've downloaded the songs?
Spotify Star
356 Views
1 replies
0 likes
After you're subscription ends, are you still able to hear offline if you downloaded songs?
After you're subscription ends, are you still able to hear offline if you downloaded songs?
Spotify Star
400 Views
1 replies
0 likes
