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Avatar of alexs31
Newbie
‎2018-02-12 06:21 AM

I got the 30 day free trial and have an email and everything saying I have it but when I get on and use the app I don't have the benefits of premium 

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Avatar of Luke
Spotify Star
Spotify Star
‎2018-02-12 06:48 AM

Hey @alexs31,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Avatar of Luke
Spotify Star
Spotify Star
‎2018-02-12 06:48 AM

Hey @alexs31,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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