Double payment

[verumala]

Hello,

my problem is that I pay every month for student premium and yesterday the amount was taken from my bank account twice. What could I do to get back my money?

[Billy-J]

Hey @verumala, I'm here to help!

Do the charges show as pending/processing or have they already been posted? Could you also send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the community.

Keep me updated 🙂 

[Soraya13]

Hello, since December 2022 I have changed my individual subscription to a family subscription. I have also changed the payment betode and now 2 premium subscriptions are debited from 2 different money accounts. how do i stop this and how do i get back the monthly fee from december to now for the individual subscription?

[Susan_GP]

Hey there @Soraya13,

Thanks for reaching out to the Community!

If you're being charged for Spotify twice, you might have two Premium accounts. You can check if you have more than one account on Spotify by following these specific steps. If you have another Premium account, you can cancel the subscription on it by following the steps here.

Or if you prefer, you can contact our Support team and they'll help with that.

Lastly, you can find our refund policy here. 

Let us know if you have any questions!

[Soraya13]

it was another problem that I could solve with the support. But another question, how do you get directly to the support without first going back and forth with the commiuniti? Is there a direct procedure because I couldn't find it anywhere.

[Soraya13]

I thank you anyway for all your ideas and your help

[Susan_GP]

Hi @Soraya13,

Thank you for your reply!

We're glad to know you were able to fix the problem. Now, here you'll find all the contact options we have. You don't have to go through the Community. Just open the link, scroll down to 'Customer Service and Support" and select your preferred option.

We hope this clears things up. If you need a hand with anything else, we're always a post away!