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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4128 Views
  • 23 replies
  • 2 likes
  • 4128 Views
  • 23 replies
  • 2 likes

Superuser Contribution 12 month subscription one-time payment

Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11 My Question or Issue Last year, I used one-time payment method for 12 months subscription using my debit card. With the same details, I'm trying to renew my subscriptio...

  • Newbie
  • Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11   My Question or Issue Last year, I used one-time payment method for 12 months subscription ...
  • CarlosE
  • Moderator
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to give Spotify Israel as a gift?

I can't seem to find information for buying someone a gift code for Spotify on the Israel website. Is the feature unavailable?

  • Casual Listener
  • I can't seem to find information for buying someone a gift code for Spotify on the Israel website. Is the feature unavailable?
  • Jeremy
  • Spotify
  • 3239 Views
  • 11 replies
  • 1 likes
  • 3239 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Individual Plan paid and changed to familiar plan paid

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid the individual Plan 7days ago, and today have upgraded to familiar plan, but i ha...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Jeremy
  • Spotify
  • 648 Views
  • 5 replies
  • 0 likes
  • 648 Views
  • 5 replies
  • 0 likes

Spotify email student

Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. (I fell for them as an employeer last year when I s...

  • Music Fan
  • Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. ...
  • Maxim
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify payment portal showed transaction failed but amount deducted from bank account

CountryIndiaDeviceiPhone 12 ProOperating SystemiOS 15 My Question or IssueI am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entered the OTP from the bank it showed bad gateway and then redirected to Spot...

  • Casual Listener
  • Country India Device iPhone 12 Pro Operating System iOS 15   My Question or Issue I am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entere...
  • Jeremy
  • Spotify
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Add user back to Family account

Was a bit disappointed with the outcome of my live chat today.My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add her back to my family account. There error message said "you can...

  • Music Fan
  • Was a bit disappointed with the outcome of my live chat today. My daughter was on her boyfriends family account.  They split up so she was removed from that family account.  I tried to add...
  • CarlosE
  • Moderator
  • 1310 Views
  • 7 replies
  • 0 likes
  • 1310 Views
  • 7 replies
  • 0 likes

Why isn't my Spotify gift card redeeming?

Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that something went. I've made sure that the code I entered matche...

  • Casual Listener
  • Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that somet...
  • Maxim
  • Spotify Star
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

I got charged but Premium isn't working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying for Premium Spotify (got charged in my bank account), but it still says that I ha...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pa...
  • Jose_M
  • Spotify Star
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can’t enter to a family plan

It does not let me enter to a family plan because I have to wait 12 months but someone from my previous plan could enter this new one. What can I do? I need to enter to the plan

  • Newbie
  • It does not let me enter to a family plan because I have to wait 12 months but someone from my previous plan could enter this new one. What can I do? I need to enter to the plan 
  • Elena
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed in Lebanon

Plan PremiumCountry Lebanon DeviceiPhone XSOperating SystemiOS 15 My Question or Issue Every time I try to pay with my credit card, it does not accept it anymore even though I'm sure the issue is not from the credit card because I was successful in m...

  • Newbie
  • Plan  Premium Country Lebanon   Device iPhone XS Operating System iOS 15   My Question or Issue Every time I try to pay with my credit card, it does not accept it anymore even...
  • Alex
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching the subscription but not shown

PlanPremiumCountryUK My Question or IssueI have requested switching the Spotify Premium to Duo to share with another account. How can I link with the other account? Or should the other person use the same account?I've also use a new payment account w...

  • Newbie
  •   Plan Premium Country UK   My Question or Issue I have requested switching the Spotify Premium to Duo to share with another account. How can I link with the other account? Or should...
  • Ver
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • premium to duo
    subscription payment
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice

PlanStudentCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter being charged 9.99 for a premium account I realised I needed to renew my student plan to 5....

  • Newbie
  • Plan Student Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue After being char...
  • Alex
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Information about Subscription Expiring

PlanPremium (Student)CountryAustria My Question or IssueDear Spotify-Team! This month, I was surprised that I had to pay the full price for the Premium-Subscription, since I have never been informed that my Student-Subscription has expired. I just ex...

  • Newbie
  • Plan Premium (Student) Country Austria   My Question or Issue Dear Spotify-Team! This month, I was surprised that I had to pay the full price for the Premium-Subscription, since I have nev...
  • Alex
  • Spotify Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast in Pakistan

My Question or IssueWhen will Spotify bring podcasts feature in Pakistan. This feature is still missing. It's been long time Spotify launched in Pakistan but podcasts are still not showing. Please kindly bring podcasts feature on Spotify Pakistan. We...

  • Newbie
  • My Question or Issue When will Spotify bring podcasts feature in Pakistan. This feature is still missing. It's been long time Spotify launched in Pakistan but podcasts are still not showing. Please ...
  • CarlosE
  • Moderator
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Premium Student but paid Premium (paid extra)

PlanPremium StudentCountryTurkey Good Evening;I renewed my premium student account before my agreement end, and the premium student account payment is actually 8,99 Turkish Liras. But when I checked my bank account, I realized that the "YDS Spotify P...

  • Newbie
  • Plan Premium Student Country Turkey   Good Evening; I renewed my premium student account before my agreement end, and the premium student account payment is actually 8,99 Turkish Liras. Bu...
  • Alex
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eligible for 3 month received only 1

Hi, I have just upgraded to premium, should have received 3 months free, but received only 1 month. Offer is valid till 30.9.2021. First time upgraded, card never used before, only one account. Please help...

  • Casual Listener
  • Hi, I have just upgraded to premium, should have received 3 months free, but received only 1 month. Offer is valid till  30.9.2021. First time upgraded, card never used before, only one account....
  • Alex
  • Spotify Legend
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Superuser Contribution Restoring premium that was changed to free due to missed recurring payment

For many many years I have paid for Spotify premium with a montly recurring Paypal payment of 4,99€. Now for some unknown reason the October payment had not gone through, although the recurring payment in Paypal is still active. As a result my Spotif...

  • Newbie
  • For many many years I have paid for Spotify premium with a montly recurring Paypal payment of 4,99€. Now for some unknown reason the October payment had not gone through, although the recurring payme...
  • MafeG
  • Spotify Legend
  • 478 Views
  • 2 replies
  • 1 likes
  • 478 Views
  • 2 replies
  • 1 likes

My unlimited subscription got canceled without me knowing, still getting billed for it, why?

PlanUnlimitedCountrySwedenMy Question or IssueI saw in late August that I suddenly had only had a free account and assumed Spotify had terminated the Unlimited option for everyone. Saw today that they are still charging me the fee for Unlimited witho...

  • Newbie
  •   Plan Unlimited Country Sweden My Question or Issue I saw in late August that I suddenly had only had a free account and assumed Spotify had terminated the Unlimited option for everyone. ...
  • Maxim
  • Spotify Star
  • 499 Views
  • 1 replies
  • 1 likes
  • 499 Views
  • 1 replies
  • 1 likes