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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76365 Views
  • 27 replies
  • 5 likes
  • 76365 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43394 Views
  • 19 replies
  • 2 likes
  • 43394 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31434 Views
  • 17 replies
  • 3 likes
  • 31434 Views
  • 17 replies
  • 3 likes

Superuser Contribution Paid for Spotify Family, next billing is due 05-09-2020, still lost premium.

Hello, Ive been a long time member, never had issues. Ive paid for Spotify Family last [snip - Moderator edit] Today I was celebrating my birthday, but my spotify quit on me and started playing ads. After a long search why, and could not find a reaso...

  • Newbie
  • Hello,   Ive been a long time member, never had issues. Ive paid for Spotify Family last [snip - Moderator edit]  Today I was celebrating my birthday, but my spotify quit on me and ...
  • Alex
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Hulu access after switching from Premium Student

PlanPremiumCountryUS I currently have Spotify Premium with Hulu/Showtime. If I were to switch to a Premium Student account, would I retain my Hulu account when I graduate and switch back to regular Premium?

  • Visitor
  • Plan Premium Country US   I currently have Spotify Premium with Hulu/Showtime. If I were to switch to a Premium Student account, would I retain my Hulu account when I graduate and switch ba...
  • Billy-J
  • Spotify Star
  • 783 Views
  • 1 replies
  • 0 likes
  • 783 Views
  • 1 replies
  • 0 likes

Subscribed to Spotify Premium for students, but still on Spotify Free?

I have recently subscribed to Spotify Premium for students. After subscribing, I can see the invoice but I'm still on Spotify Free?

  • Visitor
  • I have recently subscribed to Spotify Premium for students. After subscribing, I can see the invoice but I'm still on Spotify Free?  
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

legit email or scam?

I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the transaction, according to your bank statement.The first six and last four digits of your...

  • Casual Listener
  •   I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce.   They are asking for:    The exact date and time of the tran...
  • Emilia_8
  • Community Legend
  • 1419 Views
  • 4 replies
  • 0 likes
  • email
  • 1419 Views
  • 4 replies
  • 0 likes

Premium Duo

My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they already have just minus the fee? both of us have a...

  • Visitor
  • My partner and I both have spotify premium, so the duo is perfect for us. However if one of us changes our plan does the other have to set up a brand new account of can they use the account that they...
  • Emilia_8
  • Community Legend
  • 460 Views
  • 5 replies
  • 0 likes
  • 460 Views
  • 5 replies
  • 0 likes

Payment failed email

I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated it and that was last payment. Today i heard about se...

  • Visitor
  • I received an email from no-reply@spotify.com stating that the payment has failed and i need to update it when i clicked it directed me to spotify website and asked me to login so i did and updated i...
  • Billy-J
  • Spotify Star
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution yearly subscription like Apple's?

PlanPremiumCountryNetherlandsDeviceiPhone X, iPad Pro 2019, Macbook My Question or IssueDoes Spotify offer something similar to Apple's yearly subscription at the amount of € 99 in stead of € 9,99 a month?

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone X, iPad Pro 2019, Macbook   My Question or Issue Does Spotify offer something similar to Apple's yearly subscription at the amount of € 99 ...
  • hje
  • Casual Listener
  • 477 Views
  • 2 replies
  • 0 likes
  • discount
    Subscription
    yearly
  • 477 Views
  • 2 replies
  • 0 likes

Refund

I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.

  • Visitor
  • I forgot to cancel my Spotify 3 month trial earlier today. I love to get a refund please thank you for your help and appreciation.  
  • Emilia_8
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rebeca

Bom dia. Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela individual, sendo este o plano adquirido??

  • Visitor
  • Bom dia.  Aderir ao plano Duo, mas qnd envio o convite a pessoa entra e mostra como se fosse o ADM, sendo assim, so ficamos c uma janela. Como proceder para que cada um fique c sua janela indiv...
  • Ver
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 1 likes
  • 221 Views
  • 1 replies
  • 1 likes

Money not refunded

Plan Family PremiumCountryUsaDevice(Andriod) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI chatted with someone on Spotify support team over half an hour ago about an accidental charge to my account they said they refu...

  • Visitor
  • Plan  Family Premium Country Usa Device (Andriod)  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I chatted with someone on Spotify supp...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Switch from Premium to Premium Family

Hi Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I paid 155.40 Swiss Francs which of course I don't want to los...

  • Newbie
  • Hi   Today I wanted to subscribe to Family Premium but i managed to subscribe simply to Premium for one year. I would like to convert my subscription but there is no obvious way to do that. I ...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 1 replies
  • 1 likes
  • 216 Views
  • 1 replies
  • 1 likes

Samsung trial

PlanFreeCountryUSDeviceSamsung Galaxy S10 Operating SystemAndroid 10 I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen and the 6 month Samsung trial won't work for me. Has the opportunity ended? I am c...

  • Casual Listener
  • Plan Free Country US Device Samsung Galaxy S10  Operating System Android 10   I have uninstalled and reinstalled, logged out and logged back in, done every bit advice I've seen an...
  • Billy-J
  • Spotify Star
  • 564 Views
  • 3 replies
  • 1 likes
  • 564 Views
  • 3 replies
  • 1 likes

Duo

Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?

  • Casual Listener
  • Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op? 
  • jevi3300
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't do the payment of premium

PlanFree to PremiumCountryBrasilDevice(Redmi 8 Pro/Dell Desktop)Operating System(Android/Windows 10) My Question or IssueI have already tried to pay the premium with 4 different credit cards and one debit card but it is impossible, since April I am w...

  • Visitor
  • Plan Free to Premium Country Brasil Device (Redmi 8 Pro/Dell Desktop) Operating System (Android/Windows 10)   My Question or Issue I have already tried to pay the premium with 4 differ...
  • Mihail
  • Spotify Legend
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem Cancelling Premium Subscription

Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...

  • Visitor
  • Hello!   I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...
  • Ver
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use any Mastercard to update my payment method.

Hi ! I've been on the family plan for a good while now and I recently had to renew my credit card (a Mastercard). The new card has the same 16 digits card number, but the exipiry date and security code are different from the one I was using until now...

  • Casual Listener
  • Hi !   I've been on the family plan for a good while now and I recently had to renew my credit card (a Mastercard). The new card has the same 16 digits card number, but the exipiry date and se...
  • Elena
  • Moderator
  • 990 Views
  • 3 replies
  • 1 likes
  • 990 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot switch from Premium to Premium Duo

PlanPremium individual (current)CountryThailand DeviceSamsungOperating SystemAndroid My Question or IssueCannot switch from Premium to Premium Duo I get error below when trying to change plan from Premium individual to Premium duo.I do have stored pa...

  • Visitor
  •   Plan Premium individual (current) Country Thailand    Device Samsung Operating System Android   My Question or Issue Cannot switch from Premium to Premium Duo &nbsp...
  • Elena
  • Moderator
  • 581 Views
  • 4 replies
  • 0 likes
  • 581 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not giving me payment options aside from Paypal

PlanPremiumCountryUK DeviceHave tried on Samsung phone & on Mac Operating SystemOS X El Capitan My Question or IssueI am trying to update the payment details for my dad's Spotify premium account. It is not allowing me to choose another payment option...

  • Visitor
  • Plan Premium Country UK   Device Have tried on Samsung phone & on Mac  Operating System OS X El Capitan    My Question or Issue I am trying to update the payment de...
  • Ivan
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 1 likes
  • 278 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment is done but can't use premium

PlanPremiumCountryIndiaDeviceSamsung j5Operating SystemAndroid My Question or IssueI have paid for premium membership but I'm not able to get service

  • Casual Listener
  •   Plan Premium Country India Device Samsung j5 Operating System Android   My Question or Issue I have paid for premium membership but I'm not able to get service
  • Xenia
  • Moderator
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Subscription

INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

  • Casual Listener
  • INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes