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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186982 Views
  • 118 replies
  • 12 likes
  • 186982 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21195 Views
  • 28 replies
  • 4 likes
  • 21195 Views
  • 28 replies
  • 4 likes

Superuser Contribution Spotify free not showing any ads/allowing skips?

I just created a Spotify Free account and it appears to be giving me premium features. To confirm, I have double checked and it is definitely the free version and I have not entered any credit card details. I have seen elsewhere in the community that...

  • Visitor
  • I just created a Spotify Free account and it appears to be giving me premium features. To confirm, I have double checked and it is definitely the free version and I have not entered any credit card d...
  • MihailY
  • Moderator
  • 840 Views
  • 1 replies
  • 0 likes
  • 840 Views
  • 1 replies
  • 0 likes

the copyright was found, even i did subscribe.

i did download some video and posting in youtube, but even i did subscribe form your side, but still copyright was content, please help to advise me back in advnce

  • Visitor
  • i did download some video and posting in youtube, but even i did subscribe form your side, but still copyright was content, please help to advise me back in advnce
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Não consigo terminar a compra da assinatura do Spotify Premium

Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente. Entre em contato com o suporte''.Ja entrei...

  • Newbie
  • Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro ''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagament...
  • Bittencourt
  • Spotify Star
  • 638 Views
  • 3 replies
  • 0 likes
  • 638 Views
  • 3 replies
  • 0 likes

Superuser Contribution Enter a valid address

When I try to get premium it just says Enter a valid address after double checking it over and over again

  • Visitor
  • When I try to get premium it just says Enter a valid address after double checking it over and over again
  • Eni
  • Moderator
  • 3892 Views
  • 3 replies
  • 0 likes
  • 3892 Views
  • 3 replies
  • 0 likes

Wasn't the premium plan supposed to be without adds?

I'm paying the premium plan and I've already caught 2 adds within the same podcast episode. I would like to know if anything changed in the premium plan since I believe it was supposed to be add free.

  • Casual Listener
  • I'm paying the premium plan and I've already caught 2 adds within the same podcast episode. I would like to know if anything changed in the premium plan since I believe it was supposed to be add free.
  • Lunar_tree
  • Casual Listener
  • 340 Views
  • 4 replies
  • 0 likes
  • 340 Views
  • 4 replies
  • 0 likes

Superuser Contribution Remove adverts from podcasts

Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..?

  • Newbie
  • Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..? 🤔😅
  • martapg
  • Visitor
  • 1316 Views
  • 4 replies
  • 2 likes
  • iOS
    Podcasts
  • 1316 Views
  • 4 replies
  • 2 likes

Superuser Contribution why didn't my husband get the free trial duo invite I sent?

I am a premium spotify holder, and wanted to take advantage of the free duo member trial. I completed the steps required, and sent the link to his email, but he didn't receive it. Do I just go back and do it again or will I be billed twice??

  • Casual Listener
  • I am a premium spotify holder, and wanted to take advantage of the free duo member trial. I completed the steps required, and sent the link to his email, but he didn't receive it. Do I just go back a...
  • Lyubka
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded Subscription

Upgraded to Premium Duo and this upgrade canceled my Hulu subscription. 

  • Newbie
  • Upgraded to Premium Duo and this upgrade canceled my Hulu subscription.  
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Ich muss ein up date machen auf meinem Konto.

Wie muss ich vorgehen, um die neue Version von Spotify zu erhalten ? Danke für ihre Hilfe.

  • Visitor
  • Wie muss ich vorgehen, um die neue Version von Spotify zu erhalten ? Danke für ihre Hilfe.
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Where is Annually plans?

My annually almost over plan and wanted to charge my account for 1 year but I can't see annually plans now, what's happened for them?

  • Visitor
  • My annually almost over plan and wanted to charge my account for 1 year but I can't see annually plans now, what's happened for them?
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Changed country

Do I need to cancel my subscription and start again if I have relocated to another country?

  • Visitor
  • Do I need to cancel my subscription and start again if I have relocated to another country?
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

I had a premium for students, but today they took payment for individual.

I had a premium subscription for students, but today they took payment for an individual subscription. consider spotify took the payment more than they should have

  • Visitor
  • I had a premium subscription for students, but today they took payment for an individual subscription. consider spotify took the payment more than they should have
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Podcast commercials

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI understand with podcasts that it is norm for podcasts that originate from organizations other th...

  • Music Fan
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I understand...
  • Luan
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • advertisement
    Commercial
    podcast
  • 304 Views
  • 1 replies
  • 0 likes

Não recebi meu primeiro mês gratuito

Eu assinei meu plano em março, comprei no boleto a primeira assinatura, e logo após adicionei o cartão, não recebi o primeiro mês gratuito como diz, estou indo para o segundo mês utilizando o spotify, e até então o proximo pagamento já esta agendado,...

  • Visitor
  • Eu assinei meu plano em março, comprei no boleto a primeira assinatura, e logo após adicionei o cartão, não recebi o primeiro mês gratuito como diz, estou indo para o segundo mês utilizando o spotify...
  • Luan
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my premium today and I was already charged this month

I pay for the individual premium and I was charged 10.49 exactly on sunday April 9th but now I don't have premium or my money I have proof of payment because my card shows what was purchased, how much was paid, and when it was paid

  • Visitor
  • I pay for the individual premium and I was charged 10.49 exactly on sunday April 9th but now I don't have premium or my money I have proof of payment because my card shows what was purchased, how muc...
  • MihailY
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

Hello, I have a premium Spotify plan, and my card expired in March.When trying to enter my new card into Update payment details on Spotify Website, it indicates that payment failed again and that I need to add another card. My new card has the same d...

  • Visitor
  • Hello,  I have a premium Spotify plan, and my card expired in March. When trying to enter my new card into Update payment details on Spotify Website, it indicates that payment failed again and...
  • MihailY
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Спотіфай знімає оплату двічі

Оплата знялась двічі за місяцьPlan premiumFree/PremiumCountry Device(iPhone 13 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Оплата знялась двічі за місяць Plan premium Free/Premium Country   Device (iPhone 13 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • MihailY
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes