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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150659 Views

69 replies

10 likes

Premium for Family
  • 150659 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96434 Views

89 replies

4 likes

  • 96434 Views
  • 89 replies
  • 4 likes

Superuser Contribution Applying asos free 3 month code

I have received a 3 month premium free code from asos but there is no way to apply it

Visitor

I have received a 3 month premium free code from asos but there is no way to apply it

MekaM

Casual Listener

12073 Views

12 replies

0 likes

  • 12073 Views
  • 12 replies
  • 0 likes

Superuser Contribution Premium Duo. You need to live at the same address - wrong, address the same

Country: SerbiaI bought a Premium Duo and give invite link to my partner. After clicking at this link, he gets at his account and write the same address as my. But after this he gets a message: You need to live at the same address (it looks like you'...

Casual Listener

Country: Serbia I bought a Premium Duo and give invite link to my partner. After clicking at this link, he gets at his account and write the same address as my. But after this he gets a message: Y...

Yordan

Moderator

5355 Views

2 replies

0 likes

  • 5355 Views
  • 2 replies
  • 0 likes

Superuser Contribution não consigo acessar minha conta premiu fica indo na gratuita

minha conta está pra vencer dia 07/08/2023 e é premio não é gratuita não tenho mais acesso pois a conta do nada está como gratuita com anúncios e não consigo voltar a musica.

Visitor

minha conta está pra vencer dia 07/08/2023 e é premio não é gratuita não tenho mais acesso pois a conta do nada está como gratuita com anúncios e não consigo voltar a musica.

Lyubka

Moderator

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de plan

Compré por error una cuenta duo, pero quería comprar un cuenta de plan familiar, el error fue que pague el año completo, hay alguna forma de cambiar el tipo d plan?

Visitor

Compré por error una cuenta duo, pero quería comprar un cuenta de plan familiar, el error fue que pague el año completo, hay alguna forma de cambiar el tipo d plan? 

Joan

Moderator

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Como salgo de un plan familiar?

Perdi contacto con las personas con las que compartia el premium, y quiero cambiar a usar el plan de estudiantes

Visitor

Perdi contacto con las personas con las que compartia el premium, y quiero cambiar a usar el plan de estudiantes

Alex

Spotify Legend

795 Views

1 replies

0 likes

  • 795 Views
  • 1 replies
  • 0 likes

Superuser Contribution About Subscription

I have been charged for my subscription but i got a mail that the payment is failed and still hasn't upgraded .It's a student account.PlanPremiumCountryIndiaDevice(Redmi Note 10s)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

Regular

I have been charged for my subscription but i got a mail that the payment is failed and still hasn't upgraded .It's a student account. Plan Premium Country India Device (Redmi Note 10s) Operat...

Lyubka

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

No Premium after Payment

I have just payed (2hr ago) for a Premium account, I have used PayPal. I can see the transaction went good and I have been charged. Still, on web and app I see I am with Free Plan. I have no idea what to do and how to reach their finance team. Weird,...

Newbie

I have just payed (2hr ago) for a Premium account, I have used PayPal. I can see the transaction went good and I have been charged. Still, on web and app I see I am with Free Plan.    I h...

Maxim

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Duo-Abo: Mit mir in einer Wohnung lebende Lebensgefährtin kann nicht teilnehmen

Hallo, ich möchte mit meiner Lebensgefährtin das Duo-Abo machen, aber es kommt beim Annehmen ihrer Einladung immer die Fehlermeldung "falsche Adresse". Die einzige Erklärung, die ich habe: Wir wohnen in Österreich und ich habe allerdings eine deutsch...

Casual Listener

Hallo, ich möchte mit meiner Lebensgefährtin das Duo-Abo machen, aber es kommt beim Annehmen ihrer Einladung immer die Fehlermeldung "falsche Adresse". Die einzige Erklärung, die ich habe: Wir wohnen...

Maxim

Spotify Star

1789 Views

3 replies

0 likes

  • 1789 Views
  • 3 replies
  • 0 likes

I'm being charged 3 times each month for (at least) the past 6 months

I have been charged in my credit card 3 times each month for 3 different accounts, this has happened at least for the last 6 months. I can't do anything about it!!!

Visitor

I have been charged in my credit card 3 times each month for 3 different accounts, this has happened at least for the last 6 months. I can't do anything about it!!!

Maxim

Spotify Star

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Transition Subscription

PlanFree/PremiumCountryPortugal DeviceIphone SE 2020Operating SystemIOS 16.5.1 (c) My Question or IssueI would like to know if I subscribe this month to the premium only for 1 month then I can change it to 1 year?

Visitor

Plan Free/Premium Country Portugal   Device Iphone SE 2020 Operating System IOS 16.5.1 (c)   My Question or Issue I would like to know if I subscribe this month to the premium on...

Maxim

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution No verification code

please help. I did not recieve the verification code for my premium spotify. How and where will i follow up? Do i need to link again my spotify account to my globe plan? That sucks.

Casual Listener

please help. I did not recieve the verification code for my premium spotify. How and where will i follow up? Do i need to link again my spotify account to my globe plan? That sucks.

user-removed

Not applicable

2134 Views

2 replies

0 likes

  • 2134 Views
  • 2 replies
  • 0 likes

Superuser Contribution gift cards and student account

i've a student account and i wanna know if i can buy a gift card and put that budget on my account so i can pay 2 months using just 1 normally

Newbie

i've a student account and i wanna know if i can buy a gift card and put that budget on my account so i can pay 2 months using just 1 normally

Lyubka

Moderator

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I paid for premium but it’s not working on my app 

Visitor

I paid for premium but it’s not working on my app 

MihailY

Moderator

465 Views

3 replies

0 likes

  • 465 Views
  • 3 replies
  • 0 likes

Superuser Contribution I signed up for premium & it used a default email. No idea how to log in

I'm not sure what happened when I went to purchase the student premium. I believe I did this June 14th and I have not been able to use it on my actual account. It signed me up under a default email and I have no idea how to sign in or switch it over ...

Visitor

I'm not sure what happened when I went to purchase the student premium. I believe I did this June 14th and I have not been able to use it on my actual account. It signed me up under a default email a...

Lyubka

Moderator

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium subscription

i tried to use a 12 month gift card but i had to end my premium monthly subscription first and it wouldn’t let me use the gift card because i used it then ended the premium and tried to put it back in??? please help

Visitor

i tried to use a 12 month gift card but i had to end my premium monthly subscription first and it wouldn’t let me use the gift card because i used it then ended the premium and tried to put it back i...

Lyubka

Moderator

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Duo does not recognise our address so can’t accept invite

My wife used here solo account for years and upgraded to Duo so I could join. But her Duo account doesn’t recognise our house name (even though Google does). She used one of the suggested addresses, which Spotify accepted, and I’ve used the identical...

Regular

My wife used here solo account for years and upgraded to Duo so I could join. But her Duo account doesn’t recognise our house name (even though Google does). She used one of the suggested addresses, ...

Maxim

Spotify Star

1985 Views

8 replies

0 likes

  • 1985 Views
  • 8 replies
  • 0 likes

Duo to premium individual

PlanDuoCountryUnited KingdomMy Question or Issue As the plan manager, having removed someone from my Duo plan, can I revert to a Premium Individual plan?

Visitor

Plan Duo Country United Kingdom My Question or Issue   As the plan manager, having removed someone from my Duo plan, can I revert to a Premium Individual plan? 

Maxim

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes