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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19375 Views
  • 27 replies
  • 4 likes
  • 19375 Views
  • 27 replies
  • 4 likes

spotify student expired

Help! My spotify student has expired and I couldnt find anywhere to provide proof im still a student. It's taken the full money out this morning.

  • Visitor
  • Help! My spotify student has expired and I couldnt find anywhere to provide proof im still a student. It's taken the full money out this morning.
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

problema na conta

Tenho 2 contas com o mesmo email e preciso cancelar 1

  • Visitor
  • Tenho 2 contas com o mesmo email e preciso cancelar 1
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola si me pueden hacer un rembolso

Ya que usaron mi tarjeta sin permiso yo no permití ni realize ningún transacción

  • Visitor
  • Ya que usaron mi tarjeta sin permiso yo no permití ni realize ningún transacción
  • Alex
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m signed up for duo and I’m still being charged for premium too

I’m being charged $9.99 and my partner is paying $12.99 for duo on the account. So we are paying way more than we should

  • Visitor
  • I’m being charged $9.99 and my partner is paying $12.99 for duo on the account. So we are paying way more than we should
  • Lyubka
  • Moderator
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution como puedo eliminar mi tarjeta de debito de la cuenta de spotify definit

quisiera saber como eliminar mi tarjeta de debito definitivamente ya que cuando cánselo la suscripción me queda la opción renovar y si cliquean allí se puede activar el cobro

  • Newbie
  • quisiera saber como eliminar mi tarjeta de debito definitivamente ya que cuando cánselo la suscripción me queda la opción renovar y si cliquean allí se puede activar el cobro
  • Alex
  • Spotify Legend
  • 964 Views
  • 1 replies
  • 0 likes
  • 964 Views
  • 1 replies
  • 0 likes

Acabo de comprar una tarjeta de regalo de Spotify y me aparece error

Compre una tarjeta de regalo de Spotify de 1 mes y me dice que mi código es invalido error y como es posible si la acabo de comprar!! Como puedo canjearla

  • Visitor
  • Compre una tarjeta de regalo de Spotify de 1 mes y me dice que mi código es invalido error y como es posible si la acabo de comprar!! Como puedo canjearla
  • AdamDamon
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I saw ad on my Spotify that 12 months premium for 499. But later till I click on that , ad was disappeared so where I can get that again?

  • Visitor
  • I saw ad on my Spotify that 12 months premium for 499. But later till I click on that , ad was disappeared so where I can get that again?  
  • Not applicable
  • 956 Views
  • 2 replies
  • 0 likes
  • 956 Views
  • 2 replies
  • 0 likes

Money took without my permission

None of the below information is required. However, the more you provide the eahsier it will be for us to try and help.PlanPremiumCountry DevicePcOperating SystemWindows 11 My Question or IssueI wanted to try spotify premium w trial after my trial ex...

  • Visitor
  • None of the below information is required. However, the more you provide the eahsier it will be for us to try and help. Plan Premium Country   Device Pc Operating System Windows 11 &nbs...
  • Maxim
  • Spotify Star
  • 1167 Views
  • 1 replies
  • 0 likes
  • 1167 Views
  • 1 replies
  • 0 likes

Warum geht mein premium nicht bei erhaltender Zahlung?

Ich habe das Spotify Due kann es aber nicht nutzen. Meine Freundin kann aber auf ihrem Acc musik hören ohne Werbung.

  • Visitor
  • Ich habe das Spotify Due kann es aber nicht nutzen. Meine Freundin kann aber auf ihrem Acc musik hören ohne Werbung.
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

i have entered a Spotify gift and it is not working

we have a gift card and we used it once as it said but then the account is still in “free”

  • Visitor
  • we have a gift card and we used it once as it said but then the account is still in “free”
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Hello, I have problems with the payment of the fee. I get duplicated charg

Hello, I have problems with the payment of the fee. I get duplicated in the bank. I see 2 charges of €9.99 on March 2, 2023. Can you help me?

  • Visitor
  • Hello, I have problems with the payment of the fee. I get duplicated in the bank. I see 2 charges of €9.99 on March 2, 2023. Can you help me?
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Been trying to pay my bill forv3 dsys now money in my account but no luck

Trying to pay bill money in my account now for 3 days but for some reason Spotify not accepting it why is it so difficult to pay a bill

  • Visitor
  • Trying to pay bill money in my account now for 3 days but for some reason Spotify not accepting it why is it so difficult to pay a bill
  • Joan
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

transfer subscription

I accidentally purchased a subscription to my second account please cancel or transfer my subscription

  • Casual Listener
  • I accidentally purchased a subscription to my second account please cancel or transfer my subscription
  • Jose_M
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I change my region, When I try to add my Credit Card

Your application wont allow me to select a billing address outside of the US, I am unable to add my credit card. I cannot change my region as well. I would like to sign up for the Premium package, really dont care for trial period or anything I just ...

  • Visitor
  • Your application wont allow me to select a billing address outside of the US, I am unable to add my credit card. I cannot change my region as well. I would like to sign up for the Premium package, re...
  • Alex
  • Spotify Legend
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambie de plan y me cobró.

Cambie el plan de Spotify premium individual a uno duo, y me hizo el cobro del nuevo plan, creí que solo era para verificar la cuenta pero aún no me regresa nada y según decía no se me cobraría nada por cambiar de plan, alguien sabe que se puede hace...

  • Newbie
  • Cambie el plan de Spotify premium individual a uno duo, y me hizo el cobro del nuevo plan, creí que solo era para verificar la cuenta pero aún no me regresa nada y según decía no se me cobraría nada ...
  • Joan
  • Moderator
  • 947 Views
  • 1 replies
  • 0 likes
  • 947 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro indebido ,se realizó una compra internacional con mi tarjeta

Se realizó una compra internacional con mi tarjeta en Stockolm SE, no pude pagar mi suscripción en Chile debido a esto.Necesito un reembolso

  • Visitor
  • Se realizó una compra internacional con mi tarjeta en Stockolm SE, no pude pagar mi suscripción en Chile debido a esto. Necesito un reembolso
  • Dian
  • Spotify Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes