Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 88503 Views
- 54 replies
- 5 likes
- 88503 Views
- 54 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11024 Views
- 24 replies
- 2 likes
- 11024 Views
- 24 replies
- 2 likes
Premium
i have paid my subscription but still after 24 hours of logging in and out i cannot access premiumPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...
- i have paid my subscription but still after 24 hours of logging in and out i cannot access premium Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
-
-
- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
I paid for premium and I can’t use the premium
It took money from my card but I can’t use premium
- It took money from my card but I can’t use premium
-
-
- Spotify Star
- 300 Views
- 1 replies
- 0 likes
- 300 Views
- 1 replies
- 0 likes
My student plan was finished and switched to another plan unannounced.
I had renewed from sheerid 2 months before my student plan expired, but this month my plan was over and when I looked at my card history, I saw that money was withdrawn from another plan. I want a refund of the overcharged money. Student premium plan...
- I had renewed from sheerid 2 months before my student plan expired, but this month my plan was over and when I looked at my card history, I saw that money was withdrawn from another plan. I w...
-
-
- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Premium Duo for Other's use
Hello, Myself and my two teenagers, each have our own FREE account. I would like to setup and pay for a Premium Duo account while I remain on my existing FREE account. Is this possible? That is, can I be a plan manager for a Premium Duo account, invi...
- Hello, Myself and my two teenagers, each have our own FREE account. I would like to setup and pay for a Premium Duo account while I remain on my existing FREE account. Is this po...
-
-
- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Subscription
PlanFree/PremiumCountryUkraineDevice(PC, Galaxy S20FE)Operating System(Android, Windows 11) My Question or IssueHow do i get my money back for subscription (i wanted to test free permium and after cancel it and if buy the student one, but forgot and ...
- Plan Free/Premium Country Ukraine Device (PC, Galaxy S20FE) Operating System (Android, Windows 11) My Question or Issue How do i get my money back for subscription (i wanted to test ...
-
-
- Spotify Star
- 208 Views
- 3 replies
- 0 likes
- 208 Views
- 3 replies
- 0 likes
Premium no new features
I am a Premium Member for a Long Time i have two spotify account one is free and one is premium So on free account there is available to download individual songs and playlist and on my premium account there is no option to download individual song e...
- I am a Premium Member for a Long Time i have two spotify account one is free and one is premium So on free account there is available to download individual songs and playlist and on my premium accou...
-
-
- Spotify Star
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Duo
Plan - DuoCountry - IndiaDevice - IPhone 11 Operating system - IOS 16.1.1 My Question or Issue - Last year I was using Spotify Premium (individual account) for music. But this year I figured I’ll get the Duo plan to share it with my brother. My curre...
- Plan - Duo Country - India Device - IPhone 11 Operating system - IOS 16.1.1 My Question or Issue - Last year I was using Spotify Premium (individu...
-
-
- Spotify Star
- 477 Views
- 5 replies
- 0 likes
- 477 Views
- 5 replies
- 0 likes
Superuser Contribution FRAUDULENT CHARGES
I DO NOT HAVE A SPOTIFY ACCOUNT.... I am being CHARGED TWICE A MONTH for a spotify that I DO NOT HAVE...There isn't a number to call for help. I had to create an account just to get help from chat and I still haven't gotten help... THIS IS FRAUD........
- I DO NOT HAVE A SPOTIFY ACCOUNT.... I am being CHARGED TWICE A MONTH for a spotify that I DO NOT HAVE... There isn't a number to call for help. I had to create an account just to get help...
-
-
- Moderator
- 14931 Views
- 9 replies
- 1 likes
- 14931 Views
- 9 replies
- 1 likes
Superuser Contribution Partner and I both have Premium and want to sign up for Duo now that we live at the same address.
PlanPremiumDuoCountryUSADevice Operating System My Question or IssueMy partner and I have had our own individual Premium accounts for many years and now that we live in at the same US address we want to switch to Duo. Is it possible to do so without ...
- Plan Premium Duo Country USA Device Operating System My Question or Issue My partner and I have had our own individual Premium accounts for many years and now that we ...
-
-
- Spotify Legend
- 3728 Views
- 3 replies
- 0 likes
- 3728 Views
- 3 replies
- 0 likes
Weil ich zu lange im Ausland, darf ich mich nicht mehr anmelden?
Gerät IPhone 13 ProIOS 16,1Premium-KontoProblem ist: Habe ein neues Handy, da ich zu lange im Ausland bin kann ich mich nicht mehr anmelden über die App?
- Gerät IPhone 13 Pro IOS 16,1 Premium-Konto Problem ist: Habe ein neues Handy, da ich zu lange im Ausland bin kann ich mich nicht mehr anmelden über die App?
-
-
- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
My premium plan was cancelled even though I already paid.
I have subscribed for Premium plan for years, everything was good. But earlier this month, it was cancelled, and I also lost my playlists, although I have already paid for it (it was clearly stated on my bank account).
- I have subscribed for Premium plan for years, everything was good. But earlier this month, it was cancelled, and I also lost my playlists, although I have already paid for it (it was clearly stated o...
-
-
- Spotify Star
- 427 Views
- 5 replies
- 0 likes
- 427 Views
- 5 replies
- 0 likes
abbonement
Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen.PlanGratis/PremiumLand Apparaat(iPhone 8, Samsung Galaxy 9, Macbook Pro eind 2016)Besturingssysteem(iOS 10, ...
- Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen. Plan Gratis/Premium Land Apparaat (iPhone 8...
-
-
- Rising Star 3
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Superuser Contribution Im being charged and not getting premium so cant cancel
My bank account is being charged for premium but im not a premium user, so i cant cancel a payment as its only able to be done through you, i cant change my subscription because i dont have one and now im down money for a service im not getting.
- My bank account is being charged for premium but im not a premium user, so i cant cancel a payment as its only able to be done through you, i cant change my subscription because i dont have one and n...
-
-
- Spotify Legend
- 439 Views
- 5 replies
- 1 likes
- 439 Views
- 5 replies
- 1 likes
Superuser Contribution Stop charging me for duo
PlanPremiumCountry us Device samsung My Question or Issue I was charged for the duo plan after I had changed it back to premuim several times and want my money back for this extra they're charging me since i dont want nor need there duo plan
- Plan Premium Country us Device samsung My Question or Issue I was charged for the duo plan after I had changed it back to premuim several times and want my money back for th...
-
-
- Spotify Legend
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
3 month free premium trial won't show up
Hey there, I'm new to Spotify. I received a code for a 3 month free premium trial from Microsoft rewards. I created a Spotify account (used the "use google account" option) and then activated the trial. The payment method I used was SOFORT. Everythin...
- Hey there, I'm new to Spotify. I received a code for a 3 month free premium trial from Microsoft rewards. I created a Spotify account (used the "use google account" option) and then activate...
-
-
- Spotify Star
- 361 Views
- 1 replies
- 0 likes
- 361 Views
- 1 replies
- 0 likes
Forgot to cancel my premium before joining to my family account
Country: Israel My Question or Issue:I had a student premium account, and I moved to my family account as a user(i am not the paying member)I didn't cancel my premium account before I joined the family account, and now I can't cancel itWill I still b...
- Country: Israel My Question or Issue: I had a student premium account, and I moved to my family account as a user(i am not the paying member) I didn't cancel my premium account bef...
-
-
- Spotify Star
- 369 Views
- 1 replies
- 0 likes
- 369 Views
- 1 replies
- 0 likes
Superuser Contribution I was charged after the 3 month free trial
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBro,i was charged for the individual plan after the 3 month free trial that started back in a...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Bro,i w...
-
-
- Moderator
- 622 Views
- 1 replies
- 0 likes
- 622 Views
- 1 replies
- 0 likes
Superuser Contribution I have a Spotify student plan and i bought family plan but now but still i have student plan...
PlanStudent PremiumCountryIndia Operating SystemWindows 10 My Question or IssueI have a Spotify student plan and student id verified account (till September 2023) and i bought family plan but still when i view my account its showing student plan acti...
- Plan Student Premium Country India Operating System Windows 10 My Question or Issue I have a Spotify student plan and student id verified account (till September 2023) and i bo...
-
-
- Casual Listener
- 587 Views
- 4 replies
- 0 likes
-
Family Plan IssueStudent Plan cancel
- 587 Views
- 4 replies
- 0 likes
From Premium via partner to Family
PlanPremiumCountryThe NetherlandsDeviceiPhone 12Operating SystemiOS 16My Question or IssueI canceled my Premium account that I had through one of your telecom partners (KPN) because I want to join Premium Family. It looks like KPN canceled my subscri...
- Plan Premium Country The Netherlands Device iPhone 12 Operating System iOS 16 My Question or Issue I canceled my Premium account that I had through one of your telecom partners (KPN) because...
-
-
- Spotify Star
- 272 Views
- 1 replies
- 0 likes
- 272 Views
- 1 replies
- 0 likes
On Yearly Plan but wanted to Changed to Duo
Hi All, I am currently on a yearly plan but wanted to change to Duo plan.May I know wat will happen to my advance payment? Will it be forfeited or pro rated in the next billing?
- Hi All, I am currently on a yearly plan but wanted to change to Duo plan. May I know wat will happen to my advance payment? Will it be forfeited or pro rated in the next billing?
-
-
- Spotify Star
- 273 Views
- 1 replies
- 0 likes
- 273 Views
- 1 replies
- 0 likes