Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Premium subscription in Russia

PlanFree/PremiumCountryRussiaDevice(iPhone 11 Pro Max)Operating System(iOS 15) My Question or IssueI'm sorry for the situation between Russia and Ukraine, but why the users should suffer from this? I mean, I live in Russia, I want world peace. Music ...

  • Visitor
  •   Plan Free/Premium Country Russia Device (iPhone 11 Pro Max) Operating System (iOS 15)   My Question or Issue I'm sorry for the situation between Russia and Ukraine, but why the...
  • IngvarrRigel
  • Casual Listener
  • 463 Views
  • 5 replies
  • 3 likes
  • 463 Views
  • 5 replies
  • 3 likes

Superuser Contribution Por que não consigo cadastrar um novo cartão na forma de pagamento?

Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.

  • Visitor
  • Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.
  • Jeremy
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

PROBLEMI DI PAGAMENTO CON CARTA DI CREDITO

Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento.Cercando di mettere la carta per il periodo di prova esce questo come riso...

  • Newbie
  • Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento. Cercando di mettere l...
  • Ger12
  • Visitor
  • 2452 Views
  • 7 replies
  • 1 likes
  • 2452 Views
  • 7 replies
  • 1 likes

Superuser Contribution Why am I being charged $10.59 monthly for free account ?

I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Did this start the recurring charge ? How can I rectif...

  • Visitor
  • I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Di...
  • Alex
  • Spotify Legend
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
  • 0 likes

I redeemed a Spotify gift card and it did put premium on my account

for east i got a 3 month Spotify gift card and I redeemed it and I checked it didn't go onto my account, so I went and logged out then logged back in and it didn't work and I hasn't worked

  • Visitor
  • for east i got a 3 month Spotify gift card and I redeemed it and I checked it didn't go onto my account, so I went and logged out then logged back in and it didn't work and I hasn't worked
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Can't find my premium subscription

I only have one account and I can't get back to my premium

  • Visitor
  • I only have one account and I can't get back to my premium
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not paid

PlanPremiumCountryBelarusDeviceXioami Poco X3Operating SystemAndroid My Question or IssueWhy payment was successful (money from my card was debited, log about payment by 05.04.22), but in my account view, that premium not paid?How can I solve this is...

  • Newbie
  • Plan Premium Country Belarus Device Xioami Poco X3 Operating System Android   My Question or Issue Why payment was successful (money from my card was debited, log about payment by 05.0...
  • Alex
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Why i'm paying for Premium already 4 month and don't get it?

Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this issues out. When i try to pay for once again for Premium they ...

  • Visitor
  • Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this i...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 1 likes
  • 110 Views
  • 1 replies
  • 1 likes

Adding Othert premium account in Duo

hello I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte.The problem is, that person enter link, and confirmed same address but application informed that address is incorrect.Could you help m...

  • Visitor
  • hello  I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte. The problem is, that person enter link, and confirmed same address but app...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar a conta premium, se eu não consegui eu vou assinar ress

Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer

  • Visitor
  • Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer
  • Yordan
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium

PlanStudent premium My Question or IssueI can download but can't listen offline.

  • Visitor
  • Plan Student premium   My Question or Issue I can download but can't listen offline.
  • Yordan
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount charged with SMS from bank as proof but Spotify Premium disabled

I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I need to update my payment info cos my acc hasn't been ...

  • Visitor
  • I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I nee...
  • Mario
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague un prepago de 6 meses anticipados y me suspenden el servicio

Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril con un número de referencia que ustedes me dieron p...

  • Visitor
  • Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril ...
  • Jeremy
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card isn't working

When I redeem the pin it's says something went wrong try again and I have tried 8 times.

  • Visitor
  • When I redeem the pin it's says something went wrong try again and I have tried 8 times.
  • Jeremy
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelei minha assinatura premium e mesmo assim me cobraram

Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta

  • Visitor
  • Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta
  • Yordan
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me puedo volver a unir a un plan familiar que volvieron a activar?

me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses

  • Visitor
  • me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses 
  • Alex
  • Spotify Legend
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't update my payment method

It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different credit cards, I've gone into incognito to do this and...

  • Newbie
  • It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different cr...
  • Mario
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me get premium?

After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my computer browser and phone browser, both have the same p...

  • Newbie
  • After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my compu...
  • Alex
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes