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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5840 Views
  • 23 replies
  • 2 likes
  • 5840 Views
  • 23 replies
  • 2 likes

Superuser Contribution Why does premium duo have ads during podcasts, when regular premium didn't?

I recently added my husband and upgraded to duo. Now when we listen to podcasts, there are a ton of ads. We have logged out and back in multiple time to try and resync the app, but that only worked with music.

  • Visitor
  • I recently added my husband and upgraded to duo. Now when we listen to podcasts, there are a ton of ads. We have logged out and back in multiple time to try and resync the app, but that only worked w...
  • Yordan
  • Moderator
  • 214 Views
  • 1 replies
  • 1 likes
  • 214 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Each month, my subscription Premuim DUO gets changed to Individual !

My subscription stops and when I go to pay (Because yes, it doesn't do it automatically for some reason) They suggest I pay for Individual, like I don't already have DUO ! So I have to do it all again and invite the person again each month ! It's get...

  • Casual Listener
  • My subscription stops and when I go to pay (Because yes, it doesn't do it automatically for some reason) They suggest I pay for Individual, like I don't already have DUO ! So I have to do it all agai...
  • Elena
  • Moderator
  • 898 Views
  • 3 replies
  • 1 likes
  • 898 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hola, me gustaría probar el plan Duo, mi hija estudia fuera, qué hago? grac

Me gustaría que mi hija y yo pudiéramos usar el mismo plan pero ella estudia fuera, ¿qué podríamos hacer para compartirlo? Muchas gracias. Ana.

  • Visitor
  • Me gustaría que mi hija y yo pudiéramos usar el mismo plan pero ella estudia fuera, ¿qué podríamos hacer para compartirlo? Muchas gracias. Ana.
  • Alex
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm trying to find out that I only have 1 Spotify account paying £9.99 pm.

When I signed up gor Spotify, I gad a bit of a problem doing so, months after checking my bank account, I noticed I had been paying £9.99 twice a month, so I hopefully stopped one account. But I would like to know thst this has definitely happened.

  • Visitor
  • When I signed up gor Spotify, I gad a bit of a problem doing so, months after checking my bank account, I noticed I had been paying £9.99 twice a month, so I hopefully stopped one account. But I woul...
  • Alex
  • Spotify Legend
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Paid for a year for Premium Duo and a few days later was unsuccessful upgrading to Family

PlanPremium Duo CountryIndia Hey folks! I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm not eligible to do that. It's also letting me sign up for a 1, 3 or 6 month Family subscr...

  • Casual Listener
  • Plan Premium Duo   Country India   Hey folks!    I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm n...
  • kfettuccini
  • Casual Listener
  • 1212 Views
  • 5 replies
  • 0 likes
  • Annual subscription
    upgrade to Family
  • 1212 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problème sur le prélèvement

Je suis vérifié comme étudiant pourtant j'ai été débité de 9e99 en avril

  • Visitor
  • Je suis vérifié comme étudiant pourtant j'ai été débité de 9e99 en avril
  • Jeremy
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei mas não está liberado meu Spotify Premium

paguei meu spotify premium familia pre-pago a uma semana e continuo com o spotify free. e não recebi o email de confirmação... O que devo fazer?

  • Visitor
  • paguei meu spotify premium familia pre-pago a uma semana e continuo com o spotify free. e não recebi o email de confirmação... O que devo fazer?
  • Elena
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

i can't subscribe the individual premium plan

After reaching the limit of my credit card, I had to change my payment method on Spotify, and my plan has been change in the process without me noticing from "Individual" to "Duo". When I try to switch back to individual I'm asked to add my billing a...

  • Visitor
  • After reaching the limit of my credit card, I had to change my payment method on Spotify, and my plan has been change in the process without me noticing from "Individual" to "Duo". When I try to swit...
  • Maxim
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won’t play. Even if I download the list, certain songs just won’t play

I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.

  • Visitor
  • I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.
  • Elena
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify premium won't link to my hulu

when i try to log back into my hulu it says "resubscribe" even though I paid for the spotify/ hulu bundle. I tried to link them but it is still showing "resubscribe"

  • Visitor
  • when i try to log back into my hulu it says "resubscribe" even though I paid for the spotify/ hulu bundle. I tried to link them but it is still showing "resubscribe"
  • Yordan
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hej,prenumenerar hos er sen något år men i mars så blev det prob

min egen spellista och biblotek försvann,dessutom blev jag erbjuden gratismånader, men under tiden så har jag betalt den vanliga avgiften Jag hoppas att ni löser detta utan att jag kommer in i någon 3 månaders premiumstid. [Moderator Edit]

  • Visitor
  • min egen spellista och biblotek försvann,dessutom blev jag erbjuden gratismånader, men under tiden så har jag betalt den vanliga avgiften  Jag hoppas att ni löser detta utan att jag kommer in i...
  • Jeremy
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to listen to seperate music on the duo plan

my partner and i recently joined the duo plan but now when i play a song it kicks him out and visa versa. how do i stop this happening?

  • Visitor
  • my partner and i recently joined the duo plan but now when i play a song it kicks him out and visa versa. how do i stop this happening?
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

I was charged for the wrong service can I get a refund of the difference?

I had renewed my student membership status last month, however, this month I got a charge $9.99 for a premium membership once again and it made me redo my student activation, I wanna request s refund of the extra difference that I paid. Covid times a...

  • Visitor
  • I had renewed my student membership status last month, however, this month I got a charge $9.99 for a premium membership once again and it made me redo my student activation, I wanna request s refund...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

I have had transactions on my card for the last year i hve been reaching

I have a spotify account no premium i get charged every month i need someone call me back im not good with electronics

  • Visitor
  • I have a spotify account <snip-moderator edit> no premium i get charged every month  i need someone call me back im not good with electronics
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Says my account is free but it is charging me for premium

I canceled premium but it is still trying to charge me even though my account says free

  • Visitor
  • I canceled premium but it is still trying to charge me even though my account says free
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

I was on standard premium and was randomly upgraded to family premium

WAS CHARGED 18.99 FOR FAMILY PREMIUM WHEN I NEVER EVEN SWITCHED FROM STANDARD AND HAD TO LOGIN AND CHANGE IT BACK TO STANDARD AND THE MONEY THAT WAS TAKEN WASN'T REFUNDED

  • Visitor
  • WAS CHARGED 18.99 FOR FAMILY PREMIUM WHEN I NEVER EVEN SWITCHED FROM STANDARD AND HAD TO LOGIN AND CHANGE IT BACK TO STANDARD AND THE MONEY THAT WAS TAKEN WASN'T REFUNDED
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Remove myself from Spotify Duo

Divorced from plan manager, they haven't lived at my residence for nearly 7 months yet are still receiving the benefit. I want to create my own Duo account subscription

  • Visitor
  • Divorced from plan manager, they haven't lived at my residence for nearly 7 months yet are still receiving the benefit. I want to create my own Duo account subscription
  • Maxim
  • Spotify Star
  • 2681 Views
  • 1 replies
  • 0 likes
  • 2681 Views
  • 1 replies
  • 0 likes