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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59306 Views
  • 25 replies
  • 5 likes
  • 59306 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35378 Views
  • 19 replies
  • 2 likes
  • 35378 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26177 Views
  • 16 replies
  • 2 likes
  • 26177 Views
  • 16 replies
  • 2 likes

Superuser Contribution Cant buy Premium

PlanFreeCountryUSADevicePC/ Samsung Note 10+Operating SystemWindows 10, Android My Question or IssueI keep getting the error "Something went wrong, Please try again or get help." Everytime i try and enter my credit card information. I'm positive ever...

  • Visitor
  • Plan Free Country USA Device PC/ Samsung Note 10+ Operating System Windows 10, Android   My Question or Issue I keep getting the error "Something went wrong, Please try again or get he...
  • Elena
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualización de métodos de pago

Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en todos los métodos que introduzco.

  • Visitor
  • Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en tod...
  • Ivan
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify rechaza mi pago

PlanPremium FamiliarCountryArgentinaMy Question or IssueAl principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay suficiente saldo cuando claramente sí lo hay. Ya me rechazó dos veces el pa...

  • Casual Listener
  •   Plan Premium Familiar Country Argentina My Question or Issue Al principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay sufici...
  • Ivan
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium uprgrade for 7 day trial payment done but did not show

PlanFree/PremiumCountryIndiaDeviceLaptop ASUSOperating SystemWindows 10 My Question or IssueI paid for the 7 day premium rated 39 rupees by scanning the QR in my phone and paying through the GooglePay app but it did not show in the app, my premium ac...

  • Casual Listener
  • Plan Free/Premium Country India Device Laptop ASUS Operating System Windows 10   My Question or Issue I paid for the 7 day premium rated 39 rupees by scanning the QR in my phone and pa...
  • Ivan
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my Spotify premium but it says i don't have it but it charged me and I still have premium

After the end of my Spotify premium free trial I canceled my premium but but before i did without knowing my partner paid the for the subscription, and now my account is glitched. It says I canceled my premium but I still have premium and I don’t kno...

  • Visitor
  • After the end of my Spotify premium free trial I canceled my premium but but before i did without knowing my partner paid the for the subscription, and now my account is glitched. It says I canceled ...
  • Ivan
  • Spotify Legend
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes

impossible d'effectuer un abonnement

Bonjour cela fait maintenant plusieurs mois que j'essaie de me re-abonner à Spotify suite à un changement de carte bleu mais toutes les fois ou j'ai pue essayer j'ai ce message d'erreur qui s'affiche "Une erreur s'est produite. Veuillez réessayer, ou...

  • Casual Listener
  • Bonjour cela fait maintenant plusieurs mois que j'essaie de me re-abonner à Spotify suite à un changement de carte bleu mais toutes les fois ou j'ai pue essayer j'ai ce message d'erreur qui s'affiche...
  • Gabriel421
  • Casual Listener
  • 1045 Views
  • 2 replies
  • 0 likes
  • 1045 Views
  • 2 replies
  • 0 likes

Me están cobrando más de mi plan para unversitarios

El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consultado mi estado de cuenta por medio electrónico pero...

  • Casual Listener
  • El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consul...
  • OneByBoo
  • Community Legend
  • 590 Views
  • 3 replies
  • 0 likes
  • 590 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Packages

PlanPremiumCountry DevicePoco F1 (android)Operating SystemAndroid oreo My Question or IssueI just want to know about the lifetime spotify package... Is there any life time package?That also ensured only one time payment...And what amount will Spotify...

  • Visitor
  • Plan Premium Country   Device Poco F1 (android) Operating System Android oreo   My Question or Issue I just want to know about the lifetime spotify package...  Is there any ...
  • Katerina
  • Spotify Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

3 month Subscripton Giftcard not working

PlanFree (wanting to go to Premium)CountryAustraliaDevice(iPhone 11, Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There I just bought a 3 month Spotify Premium Subscription online from Australia Post.I reside...

  • Casual Listener
  • Plan Free (wanting to go to Premium) Country Australia Device (iPhone 11, Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi There ...
  • Billy-J
  • Spotify Star
  • 409 Views
  • 5 replies
  • 0 likes
  • 409 Views
  • 5 replies
  • 0 likes

I can't buy premium?

Plan PremiumCountry US My Question or IssueHey so a while ago I used my free trial, and now when I try to purchase any plan it says that I cannot get the 1-month offer, and cancels out of the entire transaction (no matter what device I use) because i...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue Hey so a while ago I used my free trial, and now when I try to purchase any plan it says that I cannot get the 1-month offer, and can...
  • sm6709
  • Casual Listener
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Can't access Hulu/Showtime

PlanPremium for StudentCountryCanadaDeviceHP All in One Operating SystemWindows 10 My Question or IssueHow do I access Hulu and Showtime with my student plan? I have tried going to my profile to activate them but it is not there

  • Visitor
  •   Plan Premium for Student Country Canada Device HP All in One  Operating System Windows 10   My Question or Issue How do I access Hulu and Showtime with my student plan? I ...
  • Noah
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got charged twice last month

Hi, I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is that I cancelled my credit card last month and I just found o...

  • Casual Listener
  • Hi,   I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is t...
  • propa_surf
  • Casual Listener
  • 642 Views
  • 3 replies
  • 0 likes
  • Charged twice
    refund
    Subscribtion
  • 642 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I've been charged more than once on a single account

PlanPremiumCountryTurkeyMy Question or IssueI've been charged twice for the last 3 months (Jan., Feb., Mar.). The charges occurred on different dates (on 7th and 27th). I've searched the community for the issue and have followed the guidelines on the...

  • Casual Listener
  • Plan Premium Country Turkey My Question or Issue I've been charged twice for the last 3 months (Jan., Feb., Mar.). The charges occurred on different dates (on 7th and 27th). I've searched the co...
  • oucyildiz
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hulu Account Not working?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI just activated my Hulu account through Spotify Premium, but when I get to any Hulu page and click "start watching", it just loops me back to the same page.

  • Visitor
  •   Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I just activated my Hulu account through Spotify Premium, but when I get to any Hulu page ...
  • Xenia
  • Moderator
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium With Hulu Not Working

PlanSpotify Premium With HuluCountryUnited StatesDeviceP.C.Operating SystemWindows 10 My Question or IssueI'm having the exact same issue as the user in this thread:https://community.spotify.com/t5/Subscriptions/Premium-with-Hulu-not-working/td-p/472...

  • Visitor
  • Plan Spotify Premium With Hulu Country United States Device P.C. Operating System Windows 10   My Question or Issue I'm having the exact same issue as the user in this thread: https...
  • Xenia
  • Moderator
  • 1243 Views
  • 1 replies
  • 0 likes
  • 1243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu

Plan Student PremiumCountryUnited States Device(Macbook Air)Operating System(iOS ) My Question or Issue I see I have Hulu enabled and when I go to login it lets me in and says to start a free trial instead of showing my movies and shows.

  • Visitor
  • Plan Student Premium Country United States    Device (Macbook Air) Operating System (iOS )   My Question or Issue   I see I have Hulu enabled and when I go to login i...
  • Xenia
  • Moderator
  • 454 Views
  • 2 replies
  • 1 likes
  • 454 Views
  • 2 replies
  • 1 likes

Superuser Contribution Subscription not working

Plan BasicCountryUnited States DeviceMacbook Pro 2019MacOS I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on the settings page of my account. But when I click "Watch" it takes me to the buy subs...

  • Visitor
  • Plan  Basic Country United States   Device Macbook Pro 2019 MacOS   I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on t...
  • Xenia
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot linked PayPal Account

Hello I have a Premium Plan and I pay monthly with PayPal. however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal account with Spotify. can you please tell me the PayPal email address...

  • Casual Listener
  • Hello   I have a Premium Plan and I pay monthly with PayPal.   however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal ...
  • Ivan
  • Spotify Legend
  • 772 Views
  • 3 replies
  • 0 likes
  • 772 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help!!! “Unable to play [song name] -please upgrade your Spotify Acct....

.... please upgrade your account with Spotify to become a full subscriber” i started getting this error a couple of days ago. It cuts off my song after playing for several seconds! I am a full subscriber on the family plan. I deleted the app and rein...

  • Visitor
  • ....  please upgrade your account with Spotify to become a full subscriber”   i started getting this error a couple of days ago. It cuts off my song after playing for several seconds! I a...
  • Nikkikitty
  • Visitor
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Solved!! Why does Spotify Premium prepaid for one month require a Paysafe Card, but one year does not?

(Sorry if my formatting or attitude is unusual, I'm not a frequent user here) I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly billing. When I go for the one month option it asks for a Pays...

  • Regular
  • (Sorry if my formatting or attitude is unusual, I'm not a frequent user here)   I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly bi...
  • EthanS1
  • Community Legend
  • 1541 Views
  • 10 replies
  • 0 likes
  • 1541 Views
  • 10 replies
  • 0 likes