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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52511 Views
  • 23 replies
  • 4 likes
  • 52511 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32894 Views
  • 19 replies
  • 2 likes
  • 32894 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22158 Views
  • 8 replies
  • 1 likes
  • 22158 Views
  • 8 replies
  • 1 likes

Romania users are not allowed to pay with PayPal™

Plan Premium (Free For Now)Country Romania (Turda, Cluj County)Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+)Operating System Android 8, Android 9, Windows 10 My Question or IssueI just wanted to buy premium and I am not ...

  • Visitor
  • Plan Premium (Free For Now) Country Romania (Turda, Cluj County) Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+) Operating System Android 8, Android...
  • OneByBoo
  • Community Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • paypal
    PayPal™
    PP
    RO
    romania
    ROU
  • 958 Views
  • 1 replies
  • 0 likes

Premiere works on Daughter's PC but not on mine

I have paid for Premiere and it works my Daughter's PC but it doesn't show up on my PC. What can I do?PlanPremiumCountryusaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or Issue

  • Newbie
  • I have paid for Premiere and it works my Daughter's PC but it doesn't show up on my PC.  What can I do? Plan Premium Country usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ...
  • user-removed
  • Not applicable
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Hulu 99 cent deal and student premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI got the Hulu 99 cent deal last year and it is expiring this month. I also am a student...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello ...
  • user-removed
  • Not applicable
  • 733 Views
  • 3 replies
  • 0 likes
  • Black Friday
    Hulu
    Student
  • 733 Views
  • 3 replies
  • 0 likes

PAGAMENTO VIA BOLETO

BOM DIA, REALIZEI O PAGAMENTO DO BOLETO DIA 19/11 E AINDA NÃO RECEBI A CONFIRMAÇÃO DO PAGAMENTO.

  • Casual Listener
  • BOM DIA, REALIZEI O PAGAMENTO DO BOLETO DIA 19/11 E AINDA NÃO RECEBI A CONFIRMAÇÃO DO PAGAMENTO.
  • Bittencourt
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Xbox Game pass offer

I Cant redeem my game pass 6 month trial it gives me this Error It looks like you’re not eligible for that offer, but we found more for you. PlanFree/PremiumCountryUSADeviceXbox One XOperating SystemWindows 10 (Talking from) My Question or IssueI Wan...

  • Visitor
  • I Cant redeem my game pass 6 month trial it gives me this  Error It looks like you’re not eligible for that offer, but we found more for you.   Plan Free/Premium Country USA Device Xb...
  • Billy-J
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Free google mini speaker

I have not received the free google mini speaker due to being signed up through facebook. And the email that my facebook was started with no longer works. I have been a premium member for years and it seems I cannot find a solution to my issue. I wou...

  • Visitor
  • I have not received the free google mini speaker due to being signed up through facebook. And the email that my facebook was started with no longer works. I have been a premium member for years and i...
  • amogh92dr
  • Visitor
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Charged twice for full subscriprion even though I registered for student.

I've had a premium account for students for a while now. When my card expired, so did the premium and I had to update my billing details. After I did that, Spotify charged me the normal premium price. I was surprised, but imagined I had made a mistak...

  • Visitor
  • I've had a premium account for students for a while now. When my card expired, so did the premium and I had to update my billing details. After I did that, Spotify charged me the normal premium price...
  • Emilia_8
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card

My gf bought me a 10 euro gift card from Germany, but i live in Romania, when i entered the code, is not working, i don't think this is normal, as long as in Romania a month is 5 euro, and a 10 euro gift card is as good as a toilet paper in this mome...

  • Casual Listener
  • My gf bought me a 10 euro gift card from Germany, but i live in Romania, when i entered the code, is not working, i don't think this is normal, as long as in Romania a month is 5 euro, and a 10 euro ...
  • Jose_M
  • Spotify Star
  • 563 Views
  • 3 replies
  • 0 likes
  • 563 Views
  • 3 replies
  • 0 likes

I Owe Spotify Some Money, How to Pay It?

Hi! Because I really appreciate the positive impact Spotify has on my life and because I strive to be an honest person, I feel a need to write this post.I lived in a country where the subscription fee was cheaper than my home country, but I suddenly ...

  • Casual Listener
  •   Hi!   Because I really appreciate the positive impact Spotify has on my life and because I strive to be an honest person, I feel a need to write this post. I lived in a country where ...
  • OneByBoo
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Purchase of Student Premium not working

PlanFree trying to get PremiumCountryUSDeviceSamsung Galaxy S8Operating Systemrecently updated I just had a new card ordered and I am incapable of purchasing premium online with it. I contacted the bank and they contacted the card company and said it...

  • Newbie
  • Plan Free trying to get Premium Country US Device Samsung Galaxy S8 Operating System recently updated   I just had a new card ordered and I am incapable of purchasing premium online wit...
  • osornios
  • Spotify Star
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Xbox One Ultimate game pass

PlanFree/PremiumCountryUSA, NCDevice(iPhone 7, Xbox one, Desktop)Operating System(iOS 10, Microsoft, Windows 10,etc.) My Question or IssueI have purchased the Xbox ultimate game pass with Spotify premium for 6 months on October 24 and when I received...

  • Casual Listener
  • Plan Free/Premium Country USA, NC Device (iPhone 7, Xbox one, Desktop) Operating System (iOS 10, Microsoft, Windows 10,etc.)   My Question or Issue I have purchased the Xbox ultimate g...
  • osornios
  • Spotify Star
  • 1255 Views
  • 1 replies
  • 0 likes
  • xbox ultimate game pass spotify premium
  • 1255 Views
  • 1 replies
  • 0 likes

My Maybank debit card wont work for the first subscription

My Maybank debit card wont work for the first subscription, Ive opened overseas atm facilities yet still payment failed? How can I solve this?

  • Visitor
  • My Maybank debit card wont work for the first subscription, Ive opened overseas atm facilities yet still payment failed? How can I solve this?
  • Jose_M
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Problem with payment via Revolut

Hey,First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my individual payment problem. I just paid for Spotify Pr...

  • Newbie
  • Hey, First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my i...
  • Jose_M
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Attempting to link Hulu account leads to error page

I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Chrome, both regular and incognito, as well as Edge, ...

  • Visitor
  • I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Ch...
  • Jose_M
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Can't use my Xbox game pass Spotify trial

Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the ...

  • Visitor
  • Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just w...
  • Jose_M
  • Spotify Star
  • 791 Views
  • 1 replies
  • 1 likes
  • 791 Views
  • 1 replies
  • 1 likes

Can't access Premium, money deducted

Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank account and my plan is still showing as "Free". The ...

  • Visitor
  • Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank a...
  • Jose_M
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Problems with the phone app

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy 10 Operating SystemAndroid My Question or IssueFor some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen...

  • Regular
  • Plan Premium   Country United Kingdom   Device Samsung Galaxy 10   Operating System Android   My Question or Issue For some time now (over a month) the app on my pho...
  • Jose_M
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Duo Plan

PlanDUOCountryColombiaDeviceSmartphone and laptopOperating SystemAndroid and Windows My Question or IssueI had a Family Premium plan for me and my wife, then I changed to Duo Plan one week ago. My account is working OK but I have problems with my wif...

  • Newbie
  • Plan DUO Country Colombia Device Smartphone and laptop Operating System Android and Windows   My Question or Issue I had a Family Premium plan for me and my wife, then I changed to Duo...
  • Vivi15
  • Visitor
  • 6731 Views
  • 5 replies
  • 0 likes
  • 6731 Views
  • 5 replies
  • 0 likes

How long does it take for spotify to retry payments?

Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for spotify to retry payments? It's been almost 5 days since they tried, as any o...

  • Visitor
  • Hello,    I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after.   How long does it take for sp...
  • Bethany_Dawn
  • Community Legend
  • 3199 Views
  • 1 replies
  • 0 likes
  • 3199 Views
  • 1 replies
  • 0 likes