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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145640 Views

69 replies

10 likes

Premium for Family
  • 145640 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90963 Views

89 replies

4 likes

  • 90963 Views
  • 89 replies
  • 4 likes

Superuser Contribution I paid for Spotify Even tho i have 3 month free premium.

I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back

Visitor

I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back

Vasil

Moderator

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't turn on the shuffle function in the playlist

Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the settings. When shuffling does manage to be turned on,...

Visitor

Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the se...

Vasil

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

I change my subscription to the Duo plan but my wife can't join. Why?

I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.

Visitor

I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Denied updating payment type on a new valid debit card

I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is active and I have used it already for other purchases.

Newbie

I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is activ...

Not applicable

633 Views

2 replies

1 likes

  • 633 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify iPhone app is not recognizing my premium

I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still have access to playlists and I can skip songs as mu...

Casual Listener

I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still ...

Eni

Moderator

361 Views

3 replies

0 likes

  • 361 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why cant i play my downloaded songs offline when im a plan member?

Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any downloaded songs offline. can anyone help me? please...

Casual Listener

Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any d...

OscarDC

Moderator

3648 Views

5 replies

1 likes

  • 3648 Views
  • 5 replies
  • 1 likes

Superuser Contribution Tava de 7,00 no cartão cobrada duas vezes

O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.

Visitor

O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.

MihailY

Moderator

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my Vanilla Visa Gift Card being rejected when buying Spotify Premium

I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."

Visitor

I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment me...

Yordan

Moderator

2857 Views

1 replies

0 likes

  • 2857 Views
  • 1 replies
  • 0 likes

Superuser Contribution How I get a refund If Spotify purchase badly my bill

Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I try I guess with Peruvian spotify platform another ...

Visitor

Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I ...

AlejaR

Moderator

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Can't add payment card

HiI'm from UkraineIn my Spotify profile I have "Country or region" set as "Ukraine"I am using Spotify from Ukrainian IP AddressAnd I trying to add a Ukrainian payment card issued by Ukrainian bankAnd I'm getting this error message:"Your payment metho...

Casual Listener

Hi I'm from Ukraine In my Spotify profile I have "Country or region" set as "Ukraine" I am using Spotify from Ukrainian IP Address And I trying to add a Ukrainian payment card issued by Ukraini...

ujeenator

Casual Listener

674 Views

4 replies

0 likes

  • 674 Views
  • 4 replies
  • 0 likes

Superuser Contribution Listening to the same music while using the same spotify premıum account on 2 diffirent phones.

Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different phones, when one of us listens to a song, the other c...

Casual Listener

Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different ph...

MihailY

Moderator

1796 Views

1 replies

0 likes

  • 1796 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot use Premium features despite paying for premium

Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money

Visitor

Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money

Lyubka

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution assinei o spotify universitário e depois adicionei cartão de presente

Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês.O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, ou eu perdi o meu plano?Coloquei o código de presente ...

Visitor

Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês. O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, o...

Dian

Spotify Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

I redeem my gift card in another account

Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.

Visitor

 Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.

Maxim

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

I lost the last 5 letters/numbers on my card

I Peeled off the last part of my spotify 12 month gift card the letters/numbers i have are

Visitor

I Peeled off the last part of my spotify 12 month gift card the letters/numbers i have are <removed sensitive info - Maxim>

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Applying asos free 3 month code

I have received a 3 month premium free code from asos but there is no way to apply it

Visitor

I have received a 3 month premium free code from asos but there is no way to apply it

MekaM

Casual Listener

11869 Views

12 replies

0 likes

  • 11869 Views
  • 12 replies
  • 0 likes

Superuser Contribution Premium Duo. You need to live at the same address - wrong, address the same

Country: SerbiaI bought a Premium Duo and give invite link to my partner. After clicking at this link, he gets at his account and write the same address as my. But after this he gets a message: You need to live at the same address (it looks like you'...

Casual Listener

Country: Serbia I bought a Premium Duo and give invite link to my partner. After clicking at this link, he gets at his account and write the same address as my. But after this he gets a message: Y...

Yordan

Moderator

4519 Views

2 replies

0 likes

  • 4519 Views
  • 2 replies
  • 0 likes