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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5973 Views
  • 23 replies
  • 2 likes
  • 5973 Views
  • 23 replies
  • 2 likes

Superuser Contribution Abo Switched to free

I use Spotify premium since 3+ years on my account and now it switched to a free membership. Even I have the receipt from the payment done at the 13.04.22

  • Visitor
  • I use Spotify premium since 3+ years on my account and now it switched to a free membership. Even I have the receipt from the payment done at the 13.04.22
  • Jeremy
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

If we switch to a duo account, can we keep all existing music?

We each have a premium account (mine has reverted back to free, I think its because I switched bank cards), if we both move to a duo account will all the music and playlists we have come across too?

  • Visitor
  • We each have a premium account (mine has reverted back to free, I think its because I switched bank cards), if we both move to a duo account will all the music and playlists we have come across too?
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student bundle with showtime/hulu?

Hi, so i have a student spotify premium bundle with showtime/hulu, but when I go to activate it says to "start watching"--I don't remember making an account for those and when I try to sign in with the same spotify credentials on hulu it doesn't exis...

  • Visitor
  • Hi, so i have a student spotify premium bundle with showtime/hulu, but when I go to activate it says to "start watching"--I don't remember making an account for those and when I try to sign in with t...
  • Elena
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution The app doesn't accept my address.

I put all my information in the application and it won't accept it. Something to do with my address.

  • Visitor
  • I put all my information in the application and it won't accept it. Something to do with my address.
  • Jeremy
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Change from a Family premium plan to another Family premium plan

Hi, I'm part of a Family premium plan for years now, but, in the last 2 years, many things changed. I want to quit the actual Family premium plan I'm in because the administrator is my ex boyfriend. 2 other members of the Premium family plan come wit...

  • Visitor
  • Hi, I'm part of a Family premium plan for years now, but, in the last 2 years, many things changed. I want to quit the actual Family premium plan I'm in because the administrator is my ex boyfriend....
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

why can't i purchase premium?

says something went wrong & to try again, tried multiple times

  • Visitor
  • says something went wrong & to try again, tried multiple times
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Tengo dos cuentas como hacerle para pagar solo una??

M robaron mi celular, olvide mi contraseña, ya no pude recuperar mi correo anterior, hise otra cuenta y ahora me cobran en automático las dos cuentas, como dar de baja mi anterior cuenta??

  • Visitor
  • M robaron mi celular, olvide mi contraseña, ya no pude recuperar mi correo anterior, hise otra cuenta y ahora me cobran en automático las dos cuentas, como dar de baja mi anterior cuenta??
  • GuiltMachine
  • Regular
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Premium with Sonos

My husband and I have a spotify duo premium account. When I am listening to my spotify playlist (from my account) in my car and he starts listening to a playlist from his spotify account on our Sonos system, it cuts out for one of. It will not let us...

  • Visitor
  • My husband and I have a spotify duo premium account. When I am listening to my spotify playlist (from my account) in my car and he starts listening to a playlist from his spotify account on our Sonos...
  • Elena
  • Moderator
  • 675 Views
  • 1 replies
  • 1 likes
  • 675 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t find my family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium I can’t remember my email and password so I can’t find my family plan. Country Device(iPhone 8, Samsung Galaxy 9, Macboo...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium  I can’t remember my email and password so I can’t find m...
  • Yordan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution I moved to duo at the weekend but have been charged for my premium today.

I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged?Thanks

  • Visitor
  • I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged? Thanks
  • Elena
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution help me please

Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in place, but then I return home and send me what I * ***...

  • Casual Listener
  • Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in pla...
  • Jeremy
  • Spotify Legend
  • 1826 Views
  • 6 replies
  • 0 likes
  • 1826 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pagué el plan premium para 3 meses y solo me dieron 1 mes

PlanPremiumCountryMexicoDeviceSamsung Galaxy a32Operating SystemAndroid My Question or IssuePagué el plan individual en prepago para 3 meses, lo pagué en una tienda que queda cerca de mi casa donde normalmente pago el Spotify, esta vez quise pagar el...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy a32 Operating System Android   My Question or Issue Pagué el plan individual en prepago para 3 meses, lo pagué en una tienda que queda...
  • Elena
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelación y reembolso

Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta

  • Visitor
  • Quisiera hacer la cancelación de mi cuenta de Spotify para pedir un reembolso ya que no uso la cuenta
  • Jeremy
  • Spotify Legend
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify attempted a bank charge without permission

My bank reported an attempted charge to my account for Spotify. I did not approve and now my card has been locked. Not ideal. If this was Spotify attempting, this does not create a good customer experience nor excite me to come back to Spotify as a p...

  • Visitor
  • My bank reported an attempted charge to my account for Spotify.  I did not approve and now my card has been locked.  Not ideal.  If this was Spotify attempting, this does not create a ...
  • Alex
  • Spotify Legend
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

Going from family subscription to solo or duo

I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs.I'm planning to move and start ny own solo or duo subscription. Will I be able to retain my vast library of playlists and liked...

  • Visitor
  • I've been on our family subscription for years now. Over time I've compiled an extensive list of playlists and liked songs. I'm planning to move and start ny own solo or duo subscription. Will I b...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes