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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10223 Views
  • 23 replies
  • 2 likes
  • 10223 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium Billing Dates

My Question or Issue:Hi, so I've been using Premium for a while and just cancelled it today (for reasons that I will not share for my own privacy :)) and I was checking my reciepts and I noticed that the day I got Premium was also when I was charged....

  • Visitor
  • My Question or Issue: Hi, so I've been using Premium for a while and just cancelled it today (for reasons that I will not share for my own privacy :)) and I was checking my reciepts and I noticed th...
  • Lyubka
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep** a month Somehow a charge of $75 for a duo

Duo Account NOT authorized Charges fir $75 will be disputed. I ONLY have a Premium Acct. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Duo Account NOT authorized Charges fir $75 will be disputed. I ONLY have a Premium Acct.  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Opera...
  • MihailY
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changer d'abonnement

Est-il possible de changer son abonnement spotify ? De passer de premium solo a premium etudiant ???

  • Visitor
  • Est-il possible de changer son abonnement spotify ? De passer de premium solo a premium etudiant ???
  • Alex
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Can the plan member stop the duo premium?

If you’re part of a duo premium account can you cancel the entire subscription if you are the plan member?

  • Visitor
  • If you’re part of a duo premium account can you cancel the entire subscription if you are the plan member?
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile payment isn’t working

PlanFreeCountryPhilippinesDeviceVivoOperating SystemAndroidMy Question or IssueI've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oops, something went wrong. Please try again or contact our support team...

  • Casual Listener
  • Plan Free Country Philippines Device Vivo Operating System Android My Question or Issue I've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oop...
  • Alex
  • Spotify Legend
  • 1543 Views
  • 7 replies
  • 0 likes
  • 1543 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify keeps inserting music in the playlist which is not on the playlist

When I play the Daily Mix, or some specific album, or any of my custom playlists, Spotify will at one moment (usually the second song already) start playing some song of artist 20moon20 (I have no idea what this is, never played it myself) and contin...

  • Regular
  • When I play the Daily Mix, or some specific album, or any of my custom playlists, Spotify will at one moment (usually the second song already) start playing some song of artist 20moon20 (I have no id...
  • OscarDC
  • Moderator
  • 588 Views
  • 8 replies
  • 1 likes
  • 588 Views
  • 8 replies
  • 1 likes

Superuser Contribution Premium in Québec

Hi,It seems like I can't subscribe to Spotify Premium in Québec. I know that the province have laws about the one month free offer, but I don't mind paying the fees. Is there a way to make it work? I really need it for a dance this Saturday.Thanks!

  • Newbie
  • Hi, It seems like I can't subscribe to Spotify Premium in Québec. I know that the province have laws about the one month free offer, but I don't mind paying the fees. Is there a way to make it work?...
  • Alex
  • Spotify Legend
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Non riesco a riscattare un codice buono eCard

PlanPremiumCountry Italia My Question or Issue Quando provo a riscattare il codice ho un messaggio di errore che dice che il codice è errato o già riscattato.

  • Newbie
  • Plan Premium Country  Italia   My Question or Issue  Quando provo a riscattare il codice ho un messaggio di errore che dice che il codice è errato o già riscattato.
  • marinelli
  • Newbie
  • 2738 Views
  • 2 replies
  • 0 likes
  • ecard
  • 2738 Views
  • 2 replies
  • 0 likes

Student plan

I haven’t been able to find an answer anywhere, but are you qualified for the student plan if you are a high school student? And if so how do you go about signing up?PlanStudent planCountryUS

  • Newbie
  • I haven’t been able to find an answer anywhere, but are you qualified for the student plan if you are a high school student? And if so how do you go about signing up? Plan Student plan Country US...
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to change my Country

Hello there, As it says in the title, I was trying to change my account region, I moved to another country and I don’t have bank account there yet, I bought a gift card there and tried to redeem it but it says my account isn’t at the same region the ...

  • Newbie
  • Hello there,  As it says in the title, I was trying to change my account region, I moved to another country and I don’t have bank account there yet, I bought a gift card there and tried to rede...
  • Dian
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account subscription
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment

hi, ive just changed my plan from one account premium to premium duo but in my bank app it shows that im gon be charged for normal premium again today otherwise i psuć for premium duo couple days ago

  • Visitor
  • hi, ive just changed my plan from one account premium to premium duo but in my bank app it shows that im gon be charged for normal premium again today otherwise i psuć for premium duo couple days ago
  • OscarDC
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Move my account from family subscription to private subscription

Hi,My account is tied to our family subscription. I want to move it to a new private subscription because I moved. I would like to keep my Playlists and login. How should I approach this?

  • Casual Listener
  • Hi, My account is tied to our family subscription. I want to move it to a new private subscription because I moved. I would like to keep my Playlists and login. How should I approach this?   ...
  • sdengineering77
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duo Plan but one of us is a student

Hello - I currently have a Duo Plan and share with my husband. I just started attending school to get my Master's and am eligible for the student plan for $4.99. Is there is a way to keep my duo plan with the student benefit? Or what is the best thin...

  • Visitor
  • Hello - I currently have a Duo Plan and share with my husband. I just started attending school to get my Master's and am eligible for the student plan for $4.99. Is there is a way to keep my duo plan...
  • Vasil
  • Moderator
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

DOUBLE BILLING

I GOT BILLED TWICE Is there any chat support for spotify? my payment method is gcash

  • Visitor
  • I GOT BILLED TWICE Is there any chat support for spotify?  my payment method is gcash  
  • Luan
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't purchase a subscription with my Revolut cards

PlanFreeCountryBulgariaDeviceiPhone 12, PCOperating SystemTried from Safari, iOS 15 and then from Edge, Windows 10 My Question or IssueI've been trying to pay with my Revolut account a couple of times yesterday and todaywith different cards, but i ca...

  • Newbie
  •   Plan Free Country Bulgaria Device iPhone 12, PC Operating System Tried from Safari, iOS 15 and then from Edge, Windows 10   My Question or Issue I've been trying to pay with my...
  • Mandarynka
  • Visitor
  • 7739 Views
  • 9 replies
  • 0 likes
  • 7739 Views
  • 9 replies
  • 0 likes

Carte cadeau

Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer d'aider.PlanifierGratuit/PremiumPays Dispositif(iPhone 8, Samsung Galaxy 9, Macbook Pro fin 2016)Système opérateur(iOS 10, Android O...

  • Visitor
  • Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer d'aider. Planifier Gratuit/Premium Pays   Dispositif (iPhone 8, Samsun...
  • AdamDam
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

When does my subscribtion end?

I got a 3 month premium plan, it says that it ends in 2022-12-11 (I live in sweden, not sure which format that is). I want to cancel it before they charge me but idk when it is

  • Visitor
  • I got a 3 month premium plan, it says that it ends in 2022-12-11 (I live in sweden, not sure which format that is). I want to cancel it before they charge me but idk when it is    
  • Bittencourt
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

urgent!!! HOW TO BUY SPOTIFY FOR LOVER? ESTONIA

PlanPremiumCountryESTONIA My Question or IssueHow can I buy a plan for someone I don't live under one roof?

  • Casual Listener
  •   Plan Premium Country ESTONIA   My Question or Issue How can I buy a plan for someone I don't live under one roof?
  • Nxp
  • Visitor
  • 917 Views
  • 4 replies
  • 0 likes
  • 917 Views
  • 4 replies
  • 0 likes