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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1443 Views
  • 19 replies
  • 1 likes
  • 1443 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47383 Views
  • 20 replies
  • 3 likes
  • 47383 Views
  • 20 replies
  • 3 likes

Fallo de la página, o de mi tarjeta

Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify

  • Visitor
  • Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify 
  • OneByBoo
  • Roadie
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

i'm being charged early

I bought premium for a year last september, but it says that my plan is ending in a few weeks

  • Visitor
  • I bought premium for a year last september, but it says that my plan is ending in a few weeks
  • OneByBoo
  • Roadie
  • 794 Views
  • 1 replies
  • 1 likes
  • 794 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution WANTED; "Premium Family", stuck with "Premium Individual"

Premium FamilySweden Device(curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0)Operating System(Windows10) Since there is a problem with payment with creditcard, the Spotify support activated a Premium subscription on my account for single user.(the proble...

  • Regular
  • Premium Family Sweden   Device (curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0) Operating System (Windows10)   Since there is a problem with payment with creditcard, the Spotify suppo...
  • Mihail
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Customer service

Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...

  • Casual Listener
  • Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...  
  • Billy-J
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Charged for the FREE trial month

PlanPremiumCountry - Canada DeviceiPhone Hi,I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At first I though the payment was on hold but it's been fully charged on my credit card.I never ...

  • Casual Listener
  •   Plan Premium Country - Canada   Device iPhone   Hi, I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At firs...
  • Billy-J
  • Spotify Star
  • 553 Views
  • 3 replies
  • 0 likes
  • 553 Views
  • 3 replies
  • 0 likes

Voucher is accepted, but not activated

PlanPremiumGermanyDevicePC, Motorola G5 PlusOperating SystemWindows 10, AndroidMy Question or IssueOn 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Premium account monthly. On the 23rd day of every month, an amount of 9,99 ...

  • Casual Listener
  • Plan Premium Germany Device PC, Motorola G5 Plus Operating System Windows 10, Android My Question or Issue On 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Prem...
  • FNick
  • Casual Listener
  • 924 Views
  • 2 replies
  • 0 likes
  • 924 Views
  • 2 replies
  • 0 likes

Superuser Contribution Joint Spotify and Headspace subscription

Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Headspace and Spotify subscription, every time I try, ...

  • Casual Listener
  • Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Hea...
  • Alex
  • Spotify Legend
  • 1576 Views
  • 3 replies
  • 0 likes
  • 1576 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Buy Premium

Hello,Why i cant buy a premium... everytime i tried to buy,it always gave me a message like this.

  • Casual Listener
  • Hello, Why i cant buy a premium... everytime i tried to buy, it always gave me a message like this.  
  • Ver
  • Spotify Legend
  • 662 Views
  • 3 replies
  • 0 likes
  • 662 Views
  • 3 replies
  • 0 likes

Cancel the Premium at the new bill day

My Question or IssueIs Spotify will charge me if I have cancel the Premium plan right at the new bill day?I have to stop my premium plan because I have left Japan and couldn’t make the payment.So I cancel the Premium plan today,which is also the new ...

  • Newbie
  •   My Question or Issue Is Spotify will charge me if I have cancel the Premium plan right at the new bill day? I have to stop my premium plan  because I have left Japan and couldn’t make ...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Annual Subscription not showing up

PlanFree/PremiumCountry US DeviceGalaxy S8Operating SystemAndroid Oreo My Question or Issue My plan expired & I can't seem to find the annual plan. I can't seem to find the option for it.

  • Newbie
  •   Plan Free/Premium Country US       Device Galaxy S8 Operating System Android Oreo   My Question or Issue  My plan expired & I can't seem to fin...
  • Eni
  • Moderator
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't accept invite to premium duo

PlanPremium DuoCountryMexicoMy Question or IssueJust changed to premium duo to add my daughter to it, selected the address from the dropdown and did the same with her account, it says we need to live in the same country...

  • Casual Listener
  • Plan Premium Duo Country Mexico My Question or Issue Just changed to premium duo to add my daughter to it, selected the address from the dropdown and did the same with her account, it says we ne...
  • Eni
  • Moderator
  • 2660 Views
  • 7 replies
  • 0 likes
  • 2660 Views
  • 7 replies
  • 0 likes

Superuser Contribution Accidentally let my Premium Family acct lapse; switched to Duo but cant verify address

Plan: Premium Family to DuoCountry USA Device iPhone 11 ProMax My Question or Issue I inadvertently let my Premium Family plan lapse. When I went in to pay, I saw that there is a Premium Duo plan, and since there are only 2 of us I subscribed to that...

  • Casual Listener
  • Plan:  Premium Family to Duo Country  USA   Device  iPhone 11 ProMax   My Question or Issue   I inadvertently let my Premium Family plan lapse.  When I ...
  • CarlosE
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I didn't get my 3 month free trial

Am new to Spotify and I try 1 day premium,After it's finished I try a 1 month premium,Couple of day later I saw a ad that u can get 3 month free trial premium, when I check my premium subscription it's say I only have 1 month.. I didn't get my 3 mont...

  • Newbie
  • Am new to Spotify and I try 1 day premium, After it's finished I try a 1 month premium, Couple of day later I saw a ad that u can get 3 month free trial premium, when I check my premium subscriptio...
  • CarlosE
  • Moderator
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

I paid my money play Spotify they did not upgrade I have proof on my bank account payment went throu

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • OneByBoo
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

What are the benefit for free user?

What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.

  • Composer
  • What are the benefit for  free user on the app ?    I found what spotify  don't  improved the experience of app  for free user.      
  • Billy-J
  • Spotify Star
  • 470 Views
  • 3 replies
  • 0 likes
  • features
    Free
  • 470 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Music] Please bring back the Lyrics Feature

Buenas hace como 30 minutos me hice premium pero no me funciona en el movil. No me deja descargarme la playlist alguien sabe porq es?

  • Newbie
  • Buenas hace como 30 minutos me hice premium pero no me funciona en el movil. No me deja descargarme la playlist alguien sabe porq es?
  • Novy
  • Moderator
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for Mauritius?

Hello,Mauritius was announced to be in the mentionned 80+ new markets.However the service is still not available, even if as per Wikipedia, the supposed launch date was 3rd March 2021. Even creating an account isn't possible as per right now.Any info...

  • Casual Listener
  • Hello, Mauritius was announced to be in the mentionned 80+ new markets. However the service is still not available, even if as per Wikipedia, the supposed launch date was 3rd March 2021. Even c...
  • MattSuda
  • Spotify Star
  • 623 Views
  • 4 replies
  • 0 likes
  • 623 Views
  • 4 replies
  • 0 likes

Mismatch country of residence, credit card and account

Hello, I opened my Spotify account while living in the UK, and now live in Zambia but own a French credit card only for payment purposes. My free account is now blocked since I am not aymore in the UK, and I cannot pay the premium fees since my credi...

  • Newbie
  • Hello, I opened my Spotify account while living in the UK, and now live in Zambia but own a French credit card only for payment purposes.  My free account is now blocked since I am not aymore i...
  • MattSuda
  • Spotify Star
  • 875 Views
  • 2 replies
  • 0 likes
  • 875 Views
  • 2 replies
  • 0 likes

Solved!! Does Spotify Premium work in Africa?

I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work? https://support.spotify.com/us/learn-more/faq/#!/article/Availability-in-overseas-territories

  • Casual Listener
  • I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work?   https://support.spotify.com/us/learn-more/faq/#!...
  • MattSuda
  • Spotify Star
  • 4299 Views
  • 2 replies
  • 0 likes
  • Windows
  • 4299 Views
  • 2 replies
  • 0 likes

Solved!! From Free to student premium keeping playlists

Country USA DeviceIphone 10, Mac equipment throughoutOperating SystemIOS 14.4 My Question or IssueI've had a free Spotify account for a long while. I want to create or change it to a student premium account (at that student price). How can I do this,...

  • Casual Listener
  •     Country USA   Device Iphone 10, Mac equipment throughout Operating System IOS 14.4   My Question or Issue I've had a free Spotify account for a long while.  I w...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes