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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55696 Views
  • 23 replies
  • 5 likes
  • 55696 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33892 Views
  • 19 replies
  • 2 likes
  • 33892 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23280 Views
  • 12 replies
  • 1 likes
  • 23280 Views
  • 12 replies
  • 1 likes

Superuser Contribution "Your free Google Mini is now available" just follow the links and pay $49?

PlanPremiumCountry DeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueI got my email and tried to claim my free Google Assistant, but it want to charge me, why? I saw this question posted before, and wouldn't have posted this, ...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue I got my email and tried to claim my free Google Assistant, but it want to c...
  • Peter
  • Spotify Legend
  • 341 Views
  • 1 replies
  • 1 likes
  • 341 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium with Hulu not working

PlanPremiumCountryUSADeviceWindows computer; Pixel 2XL; SonosOperating System Android Oreo, Windows, Sonos My Question or IssueMy Premium individual account shows that I have spotify with the free Hulu. My account page shows both Spotify and Hulu as ...

  • Songwriter
  • Plan Premium Country USA Device Windows computer; Pixel 2XL; Sonos Operating System  Android Oreo, Windows, Sonos   My Question or Issue My Premium individual account shows t...
  • Peter
  • Spotify Legend
  • 47444 Views
  • 17 replies
  • 6 likes
  • 47444 Views
  • 17 replies
  • 6 likes

Solved!!Superuser Contribution Google home mini shipped to wrong address

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 13 My Question or IssueAfter tracking my Fedex package, an error saying the package is being returned due to an invalid shipping address. After contacting Google support they had said to contact ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 13   My Question or Issue After tracking my Fedex package, an error saying the package is being returned due to an invalid...
  • Peter
  • Spotify Legend
  • 916 Views
  • 4 replies
  • 0 likes
  • 916 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Change Premium Family to Non Family Premium

PlanFamily PremiumCountryUSA Operating SystemWindows 10 My Question or IssueToday I have switched my plan from Premium to Premium Family. When I change it back I can't seem to change plans. Its like stuck with Premium for Family. When I change it, th...

  • Casual Listener
  • Plan Family Premium Country USA   Operating System Windows 10   My Question or Issue Today I have switched my plan from Premium to Premium Family. When I change it back I can't see...
  • dmp2460
  • Casual Listener
  • 607 Views
  • 4 replies
  • 0 likes
  • 607 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't pay with my MasterCard

I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.

  • Newbie
  • I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.
  • Petya
  • Community Legend
  • 849 Views
  • 3 replies
  • 0 likes
  • 849 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Currys 6 Months Offer

I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for this offer. I literally made this account an hour a...

  • Visitor
  • I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for ...
  • Peter
  • Spotify Legend
  • 1434 Views
  • 1 replies
  • 0 likes
  • 1434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in the US and I got my email 2 days ago about getting a free Google Home Mini. When I do ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I live in the U...
  • Peter
  • Spotify Legend
  • 461 Views
  • 6 replies
  • 1 likes
  • 461 Views
  • 6 replies
  • 1 likes

Superuser Contribution Payment failed error

I could not payment for premium. I am getting payment fail error. Pls help me for this.

  • Casual Listener
  • I could not payment for premium. I am getting payment fail error. Pls help me for this. 
  • Petya
  • Community Legend
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paid for a 3 month subcription yesterday, still got no Premium.

PlanFree/ PremiumCountryNetherlandsDeviceLaptopWindows 10 My Question or Issui Paid yesterday for a 3 moth subscription, and stil got no Premium.It is paid, and can show it, through bank records.

  • Visitor
  • Plan Free/ Premium Country Netherlands Device Laptop Windows 10   My Question or Issu i Paid yesterday for a 3 moth subscription, and stil got no Premium. It is paid, and can show it, ...
  • Petya
  • Community Legend
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

No Paysafe Card Option

PlanFree/PremiumCountryPortugalDevicePCOperating SystemWindows My Question or Issue When I try to buy premium for Spotify , the only options are Paypal and Credit Card, but I want to pay with paysafecard

  • Newbie
  •   Plan Free/Premium Country Portugal Device PC Operating System Windows   My Question or Issue   When I try to buy premium for Spotify , the only options are Paypal and Cre...
  • OneByBoo
  • Community Legend
  • 1525 Views
  • 1 replies
  • 0 likes
  • 1525 Views
  • 1 replies
  • 0 likes

Spotify doesn't accept Revolut card for international users

Hello community, I have tried to pay my premium subscription with my Revolut card, but it says "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Location: RomaniaIf I change ...

  • Newbie
  • Hello community, I have tried to pay my premium subscription with my Revolut card, but it says " Your payment method and country don't match. To continue, change your account's location or  use...
  • OneByBoo
  • Community Legend
  • 3643 Views
  • 1 replies
  • 0 likes
  • membership
    Premium
    Revolut
  • 3643 Views
  • 1 replies
  • 0 likes

I can't link my PayPal account to my Spotify account

PlanPremiumCountrySouth AfricaDevice(iPhone 6s)Operating System(Windows 10)My Question or IssueI tried to update my new card details to my Premium subscription, but it does not seem to accept it. I don't know if I should wait until my current card of...

  • Casual Listener
  • Plan Premium Country South Africa Device (iPhone 6s) Operating System (Windows 10) My Question or Issue I tried to update my new card details to my Premium subscription, but it does not seem...
  • Billy-J
  • Spotify Star
  • 904 Views
  • 3 replies
  • 0 likes
  • 904 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium subscription (headspace included) was canceled and now i can’t resubscribe

/PremiumCountryNotwayDevice(iPhone 8Operating System(iOS 10 My Question or IssueMy premium subscription (headspace included) was canceled when my Credit card was stolen. I when I’m trying to resubscribe I’m not able to get the same option can you hel...

  • Newbie
  • /Premium Country Notway Device (iPhone 8 Operating System (iOS 10   My Question or Issue My premium subscription (headspace included) was canceled when my Credit card was stolen. I wh...
  • Mario
  • Spotify Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Looped in subscription

Hi there,after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and choose paypal it forwards me to paypal for payment. In Paypal then, when trying to pay, it tells me that I allready have used 3 month...

  • Visitor
  • Hi there, after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and  choose paypal it forwards me to paypal for payment.   In Paypal the...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not going through

PlanFree CountryAustraliaMy Question or IssueHey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months.I'm trying to buy a subscription again, with the current option being 3 months for 11....

  • Casual Listener
  • Plan Free  Country Australia My Question or Issue Hey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months. I'm trying to buy ...
  • Petya
  • Community Legend
  • 528 Views
  • 6 replies
  • 0 likes
  • 528 Views
  • 6 replies
  • 0 likes

cambio de premium a premio duo, cobra el cambio?

tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo?

  • Casual Listener
  • tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo? 
  • Billy-J
  • Spotify Star
  • 1460 Views
  • 1 replies
  • 0 likes
  • 1460 Views
  • 1 replies
  • 0 likes

Solved!! Premium vs Premium Family Yearly

PlanPremiumCountryItalyDevice(iPhone XS)Operating System(iOS 13)My Question or Issue:I would to change my profile from Premium to Premium family yearly. How can i do? And is always possible to pay with paypal?thx

  • Casual Listener
  • Plan Premium Country Italy Device (iPhone XS) Operating System (iOS 13) My Question or Issue: I would to change my profile from Premium to Premium family yearly. How can i do? And is always ...
  • Billy-J
  • Spotify Star
  • 2667 Views
  • 7 replies
  • 0 likes
  • 2667 Views
  • 7 replies
  • 0 likes

Premium family and switching/creating new user accounts

I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have none created so am willing to login under a new login, but when I try t...

  • Casual Listener
  • I have premium family.  One of my family members has been sharing my login under the plan.  They happen to have many playlists they have created and does not want to change.  I have no...
  • Billy-J
  • Spotify Star
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid through google pay but account not reflecting premium status

Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the request wasn’t sent though google pay and when it was I paid, I’ve attached the receipt, but whe...

  • Visitor
  • Plan Premium Country India   Device iPhone XR   My Question or Issue   Hi, I paid for Spotify premium through google pay and I had to request twice because the...
  • Mario
  • Spotify Legend
  • 1047 Views
  • 1 replies
  • 1 likes
  • 1047 Views
  • 1 replies
  • 1 likes