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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4174 Views
  • 23 replies
  • 2 likes
  • 4174 Views
  • 23 replies
  • 2 likes

Superuser Contribution If I cancel Premium through Apple to upgrade to Family plan, will I lose any of my playlists, etc?

Plan: Premium - IndividualCountry: USA Device: iPhone 12 Pro, Macbook Pro 2018, old Macbook Pro 15"(iOS 14.7.1, Catalina 10.15.7 and an older Mac OS hahaha) My Question or IssueI learned from this article (https://support.spotify.com/us/article/apple...

  • Regular
  • Plan: Premium - Individual Country: USA   Device: iPhone 12 Pro, Macbook Pro 2018, old Macbook Pro 15" (iOS 14.7.1, Catalina 10.15.7 and an older Mac OS hahaha)   My Question or ...
  • Eni
  • Moderator
  • 925 Views
  • 3 replies
  • 0 likes
  • 925 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium duo for couple sharing apartments

Hi team, if a couple have different addresses but they live 50% - 50%(on each one) would that not be applicable for Premium Duo?

  • Newbie
  • Hi team,   if a couple have different addresses but they live 50% - 50%(on each one) would that not be applicable for Premium Duo?  
  • CarlosE
  • Moderator
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to use duo in desktop

I subscribed for DUO but we both playing on only on mobile app but we are unable to find any of options in desktop application to join duo.

  • Visitor
  • I subscribed for DUO but we both playing on only on mobile app but we are unable to find any of options in desktop application to join duo. 
  • MafeG
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Spotify premium student PROBLEM

Hello! I have a problem with the spotify premium student! I verify myself with the option “login on the university website” I did it and I saw a blank page with the message “verification was already completed” and the Nothing happened!! So I decided ...

  • Regular
  • Hello! I have a problem with the spotify premium student! I verify myself with the option “login on the university website” I did it and I saw a blank page with the message “verification was alread...
  • Maxim
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Spotify student problem!

Hello! I have a problem with the spotify premium student! I verify myself with the option “login on the university website” I did it and I saw a blank page with the message “verification was already completed” and the Nothing happened!! So I decided ...

  • Regular
  • Hello! I have a problem with the spotify premium student! I verify myself with the option “login on the university website” I did it and I saw a blank page with the message “verification was alread...
  • BluestOfBelles
  • Gig Goer
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] Porque me cobran el App si era Gratis

Señores de Spotify, porque me cobran de mi tarjeta de Débito el Monto de S /. 18.90 Soles, cuando yo nunca me eh afiliado a ninguna cuenta Premiun si el App es completamente Gratis y quiero que en estos momentos me realicen el Extorno de mi Dinero a ...

  • Visitor
  • Señores de Spotify, porque me cobran de mi tarjeta de Débito el Monto de S /. 18.90 Soles, cuando yo nunca me eh afiliado a ninguna cuenta Premiun si el App es completamente Gratis y quiero que en es...
  • MafeG
  • Spotify Legend
  • 379 Views
  • 2 replies
  • 0 likes
  • Connect
  • 379 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium with ads in podcasts?

So even though I pay for ad free experience the owners of Podcasts are allowed to embed ads in the content? I'm confused what do I pay for exactly? How is that even legal?

  • Newbie
  • So even though I pay for ad free experience the owners of Podcasts are allowed to embed ads in the content? I'm confused what do I pay for exactly? How is that even legal? 
  • MafeG
  • Spotify Legend
  • 450 Views
  • 2 replies
  • 0 likes
  • ads premium
  • 450 Views
  • 2 replies
  • 0 likes

Superuser Contribution Prélèvement d'argent prenium sur un compte plus existant

Bonjour j'ai tout essayé j'ai cherché pendant des heures mais sans franc succès j'ai envoyé un mail au spotify support et ils m'ont dit de venir ici. CountryFranceDeviceHuawei 20Operating SystemAndroids My Question or IssueJ'ai un problème avec le pr...

  • Casual Listener
  • Bonjour j'ai tout essayé j'ai cherché pendant des heures mais sans franc succès j'ai envoyé un mail au spotify support et ils m'ont dit de venir ici.  Country France Device Huawei 20 Operat...
  • Jeremy
  • Spotify
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Spotify to Garmin forerunner 645 music

PlanFree/Premium CountryUnited Kingdom DeviceHuawei P20 pro Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For some reason I can't connect my Garmin forerunner 645 music to Spotify because although all instructions have ...

  • Visitor
  •   Plan Free/Premium   Country United Kingdom    Device Huawei P20 pro    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Jeremy
  • Spotify
  • 2664 Views
  • 3 replies
  • 1 likes
  • 2664 Views
  • 3 replies
  • 1 likes

Issues with the prenium

Hello i have a issue i have tried everything everything so i decided to start a topic here maybe someone's can help me So in my old account i have tried the free prenium test for 1month but i lost this old account however i didn't except that the aut...

  • Casual Listener
  • Hello i have a issue i have tried everything everything so i decided to start a topic here maybe someone's can help me  So in my old account i have tried the free prenium test for 1month but i ...
  • AdamDam
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t cancel premium

PremiumFinland DeviceMacbook Pro Early 2021Operating SystemiOS 10 I have tried to cancel my premium subscrition multiple times with instructions found here: https://support.spotify.com/us/article/cancel-premium/I get notification that I have now free...

  • Newbie
  • Premium Finland   Device Macbook Pro Early 2021 Operating System iOS 10   I have tried to cancel my premium subscrition multiple times with instructions found here: https://sup...
  • Alex
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Spotify Adverts on Premium during podcasts

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 10 My Question or IssueHi all,While listening to a podcast today I started...

  • Regular
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device Pixel 3a Operating System Android 10 &n...
  • Jeremy
  • Spotify
  • 427 Views
  • 1 replies
  • 1 likes
  • 427 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment does not pass Spotify family

PlanPremium familyCountryRussiaDeviceRedmi note 9 pro, OnePlus 9, ACER E1-531GOperating SystemAndroid 11, Windows 10 My Question or IssueHello, the payment does not go through, writes "The payment did not go through. Try again, use a different card o...

  • Casual Listener
  • Plan Premium family Country Russia Device Redmi note 9 pro, OnePlus 9, ACER E1-531G Operating System Android 11, Windows 10   My Question or Issue Hello, the payment does not go throug...
  • MafeG
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3d secure problem

PlanFreeCountryItalyDevicePC / Mobile PhoneOperating System Windows 10 / Android 9.0 My Question or IssueHi, I currently have a free account and never had a premium. When i try to buy it the payment gives back an error, then I get a notification on m...

  • Regular
  • Plan Free Country Italy Device PC / Mobile Phone Operating System  Windows 10 / Android 9.0   My Question or Issue Hi, I currently have a free account and never had a premium. Whe...
  • MafeG
  • Spotify Legend
  • 508 Views
  • 5 replies
  • 0 likes
  • 508 Views
  • 5 replies
  • 0 likes

Solved!! Address not valid

PlanFreeCountryUSADeviceLGOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep trying to confirm my address because it says I need it to redeem a gift card but it keeps saying its not valid. I've tried so many different ...

  • Newbie
  • Plan Free Country USA Device LG Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I keep trying to confirm my address because it says I need it to re...
  • Maxim
  • Spotify Star
  • 3941 Views
  • 1 replies
  • 0 likes
  • 3941 Views
  • 1 replies
  • 0 likes

Credit card

Az alábbi információk egyike sem szükséges. Azonban minél többet nyújt, annál könnyebben tudunk segíteni.TervIngyenes/PrémiumOrszágHungaryEszköz(iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 végén)Operációs rendszer(iOS 10, Android Oreo, Windows 10 st...

  • Newbie
  • Az alábbi információk egyike sem szükséges. Azonban minél többet nyújt, annál könnyebben tudunk segíteni. Terv Ingyenes/Prémium Ország Hungary Eszköz (iPhone 8, Samsung Galaxy 9, Macbook Pro 20...
  • Maxim
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Can't chagne country payment method does not match country

PlanDuoCountrySpain -> SwedenDeviceAndroid & PCOperating SystemWin10, latest android My Question or IssueI recentrly moved from spain to sweden, and now I want to share spotify with my Girlfriend. She allready managed to change her country from spain...

  • Casual Listener
  • Plan Duo Country Spain -> Sweden Device Android & PC Operating System Win10, latest android   My Question or Issue I recentrly moved from spain to sweden, and now I want to shar...
  • Maxim
  • Spotify Star
  • 951 Views
  • 5 replies
  • 0 likes
  • 951 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tengo nueva cuenta y no me dejan hacerme premium

Quiero aprovechar la oferta de 3 meses gratis para el paquete premium individual y no me deja hacerlo porque me sale un mensaje diciendo que ya había aprovechado premium gratis anteriormente, cuando soy nueva en la app, nuevo correo y cuenta nueva en...

  • Newbie
  • Quiero aprovechar la oferta de 3 meses gratis para el paquete premium individual y no me deja hacerlo porque me sale un mensaje diciendo que ya había aprovechado premium gratis anteriormente, cuando ...
  • MafeG
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Get Premium Duo for my 2 children

PlanPremium DuoCountryukDevicePC, Samsung phonesOperating SystemAndroid Windows 10 My Question or IssueI want to sign up for Spotify Premium Duo for my 2 children. This is a great option as its cheaper than 2 separate accounts. Myself or any other fa...

  • Casual Listener
  • Plan Premium Duo Country uk Device PC, Samsung phones Operating System Android Windows 10   My Question or Issue I want to sign up for Spotify Premium Duo for my 2 children. This is a ...
  • Barlew
  • Casual Listener
  • 2547 Views
  • 6 replies
  • 0 likes
  • 2547 Views
  • 6 replies
  • 0 likes

Superuser Contribution Annoying Pop Up Notifications on Android on Premium

PlanPremiumCountryUKDeviceHonor 9Operating SystemAndroid My Question or IssueMy issue is that in the past two days I've been presented with a spotify pop-up advertisement on my in app.The most recent one said something to the effect of "never miss an...

  • Roadie
  • Plan Premium Country UK Device Honor 9 Operating System Android   My Question or Issue My issue is that in the past two days I've been presented with a spotify pop-up advertisement on ...
  • Alex
  • Spotify Legend
  • 857 Views
  • 1 replies
  • 0 likes
  • Notifications
    Premium
  • 857 Views
  • 1 replies
  • 0 likes