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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76026 Views
  • 27 replies
  • 5 likes
  • 76026 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43313 Views
  • 19 replies
  • 2 likes
  • 43313 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31338 Views
  • 17 replies
  • 3 likes
  • 31338 Views
  • 17 replies
  • 3 likes

Superuser Contribution cant get premium

PlanFree/PremiumCountrybelgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueim trying to start my premium again , as i was premium before , but the time i want to...

  • Casual Listener
  • Plan Free/Premium Country belgium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Petya
  • Community Legend
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changed payment method, spotify family forgot all information

PlanPremium family CountrySweden DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy and my boyfriend have Spotify family setup together. My bank account recently expired, which meant that Spotify was unable to withdraw anything...

  • Casual Listener
  •   Plan Premium family  Country Sweden  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My and my boyfriend have Spotify family setup t...
  • Elena
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Paying for both premium and family

Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.

  • Casual Listener
  • Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.
  • Omertol_
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Spotify can't verify i'm a student

PlanPremium Macbook Pro late 2016Operating SystemiOS 10 I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan. I went to the page to try and change it, I put in my inof and my school is...

  • Newbie
  • Plan Premium   Macbook Pro late 2016 Operating System iOS 10   I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan....
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

My mobile number is not accepted in premium for student

PlanFree/PremiumCountry DeviceOppo A3SOperating SystemAndroid Oreo 8.1 My Question or IssueMy plan is premium for student phone bill but when I register my mobile number, it says that there's something wrong. *community rock star edit - removed perso...

  • Visitor
  •   Plan Free/Premium Country   Device Oppo A3S Operating System Android Oreo 8.1   My Question or Issue My plan is premium for student phone bill but when I register my mobil...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

AT&T thanks Premium 6mo free trail will not work.

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried for the past 2 weeks to redeem a 6mo free trial with my AT&T thanks gold member rewa...

  • Visitor
  • Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried for...
  • Billy-J
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update my billing details

can't update my billing details with any credit/debit card I have. It just keeps loading the "change" page and that's it. PlanPremiumEgypt Devicemacosx

  • Visitor
  • can't update my billing details with any credit/debit card I have. It just keeps loading the "change" page and that's it.      Plan Premium Egypt   Device macosx   ...
  • Elena
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will upgrade to premium give me back my playlists ?

Now that Unlimited fills my playlists with rubbish, I'm thinking of upgrading to premium.But first I want to know if I'll get my playlists that took years to compile back,or will all the rubbish that has accumulated still be there ?

  • Visitor
  • Now that Unlimited fills my playlists with rubbish, I'm thinking of upgrading to premium. But first I want to know if I'll get my playlists that took years to compile back, or will all th...
  • Elena
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Can't join a Duo plan

Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...

  • Casual Listener
  • Plan: Duo Country: UK Device: Mac, PC, iPhone   My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen sayi...
  • darkpenfold
  • Casual Listener
  • 12785 Views
  • 5 replies
  • 1 likes
  • Duo
    Login
    setup
  • 12785 Views
  • 5 replies
  • 1 likes

Superuser Contribution Being charged for Premium

PlanFreeCountryGermanyOperating SystemAndroid Oreo, Windows 10 My Question or IssueHello, So I have this problem where I got charged for premium even though I currently do not use any Spotify Premium. My last Spotify Premium was/is on another account...

  • Visitor
  • Plan Free Country Germany Operating System Android Oreo, Windows 10   My Question or Issue Hello,   So I have this problem where I got charged for premium even though I currently ...
  • Ivan
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Need a larger premium plan

PlanPremiumCountryUSDeviceany Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI really need a larger spotify family plan. I need to have at least 10 users.Is there anyway you can accommodate that? Thank you,Gloria Watson

  • Newbie
  • Plan Premium Country US Device any  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I really need a larger spotify family plan. I need to have...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium Plus wanted
  • 246 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changed for DUO Plan but blank page on Duo menu

DuoPremiumFrance DeviceALLMy Question or Issue Hi team, I have switch today from a solo plan for a duo one, on my account it seems that the change has been done however when click on the left and side on Spotify Duo premium button ( on my account ) I...

  • Casual Listener
  • Duo Premium France   Device ALL My Question or Issue   Hi team,   I have switch today from a solo plan for a duo one, on my account it seems that the change has been done how...
  • Elena
  • Moderator
  • 563 Views
  • 3 replies
  • 0 likes
  • 563 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo when both users have an existing account?

I know that you can switch to Premium Duo if your'e the owner of an account, but my wife and I both have accounts. Is this still possible while keeping both accounts information?

  • Casual Listener
  • I know that you can switch to Premium Duo if your'e the owner of an account, but my wife and I both have accounts. Is this still possible while keeping both accounts information?
  • Billy-J
  • Spotify Star
  • 1013 Views
  • 3 replies
  • 0 likes
  • 1013 Views
  • 3 replies
  • 0 likes

Been a member of family plan but still being charged for my premium account

Hi, I’ve looked into this as much as I can and am getting frustrated so thought I’d reach out here. Back in June my father created a family plan on Spotify under his credit card. I joined it in June and my profile online says I am under the family pl...

  • Visitor
  • Hi, I’ve looked into this as much as I can and am getting frustrated so thought I’d reach out here. Back in June my father created a family plan on Spotify under his credit card. I joined it in June ...
  • EthanS1
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium down

Plan PremiumFree/PremiumCountry US Device iPhone 8 Plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Bank card was charged 6 hours ago. Still says I have Free account. ...

  • Visitor
  • Plan Premium Free/Premium Country US   Device iPhone 8 Plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Xenia
  • Moderator
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Kazakhstan prices

Prices in Kazakhstan is too high for most residents.I won't compare prices in Russia and Kazakhstan, no. I just want to compare prices of similar services.Well Spotify: $4.99 (~2106 tenge) per month (first month is free for new users) iTunes: 999 ten...

  • Visitor
  • Prices in Kazakhstan is too high for most residents. I won't compare prices in Russia and Kazakhstan, no. I just want to compare prices of similar services. Well Spotify: $4.99 (~2106 tenge) pe...
  • EthanS1
  • Community Legend
  • 834 Views
  • 1 replies
  • 1 likes
  • 834 Views
  • 1 replies
  • 1 likes

I have been paying premium for 3 years for an account i dont have access to

I could quite easily just give my payment information over to a member of staff and have them cancel but this company has the worst customer support ever, can not interact with a person who works there whatsoever wouldnt recommend this app to anyone ...

  • Visitor
  • I could quite easily just give my payment information over to a member of staff and have them cancel but this company has the worst customer support ever, can not interact with a person who works the...
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution CHANGE FROM PREMIUM TO FAMILY

I have a Premium account (iOS)My wife has a separate Premium account (iOS)My boy has a free accountWhat are the precise step x step into changing from Premium to Family?... PLEASE PROVIDE CLEAR INSTRUCTIONS HOW TO CHANGE FROM PREMIUM TO FAMILY... Q: ...

  • Casual Listener
  • I have a Premium account (iOS) My wife has a separate Premium account (iOS) My boy has a free account What are the precise step x step into changing from Premium to Family?...   PLEASE PRO...
  • Peter
  • Spotify Legend
  • 611 Views
  • 4 replies
  • 0 likes
  • family account
    premium account
  • 611 Views
  • 4 replies
  • 0 likes