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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 148204 Views
  • 100 replies
  • 12 likes
  • 148204 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17020 Views
  • 27 replies
  • 4 likes
  • 17020 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution Então, meus 3 meses acabou e cancelei antes da cobrança, posso refazer sem

Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta nova?

  • Casual Listener
  • Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta n...
  • Vinicius_Souza23
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match.

I live in Czech republic, so have region set here. I have payment card, which I would like to use, but Spotify refusing this card with note: "Your payment method and country don't match."How to solve?

  • Visitor
  • I live in Czech republic, so have region set here. I have payment card, which I would like to use, but Spotify refusing this card with note: "Your payment method and country don't match." How to sol...
  • MihailY
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to change country to pay with new bank acc but can't with FB login

I have moved countries to Australia and have new bank acc. My old bank account is no longer active. Spotify wont let me update my payment details bc it does not match the country, which it is not letting me change bc i logged in with FB

  • Visitor
  • I have moved countries to Australia and have new bank acc. My old bank account is no longer active. Spotify wont let me update my payment details bc it does not match the country, which it is not let...
  • Dian
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan is free but still charging my credit card

I just notice that my credit card has been charge from spotify stockholmse. and may spotify plan si FREE. How can I remove my payment info..

  • Visitor
  • I just notice that my credit card has been charge from spotify stockholmse. and may spotify plan si FREE. How can I remove my payment info..
  • Alex
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my subscription plan from Individual to Duo

PlanPremiumCountryAzerbaijan Device(Firefox also Chrome)Operating System(Linux) My IssueWhen I select my home country (Azerbaijan) I can't see Pick Your Premium section. When clicking the Get Started button page renews. And in url checkout-error=true...

  • Newbie
  • Plan Premium Country Azerbaijan   Device (Firefox also Chrome) Operating System (Linux)   My Issue When I select my home country (Azerbaijan) I can't see Pick Your Premi...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

CANCEL PREMIUM and STOP CHARGING ME for it

I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.

  • Visitor
  • I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.
  • kaworu_bloodpaw
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu + Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't access my Hulu account even though I paid for the student plan.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • Dian
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de subscripción

Me cambié de universidad y se perdió mi suscripción estudiantil, ya ingresé mi nueva universidad pero no me deja pagar el plan estudiantil

  • Visitor
  • Me cambié de universidad y se perdió mi suscripción estudiantil, ya ingresé mi nueva universidad pero no me deja pagar el plan estudiantil
  • Alex
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have taken the yearly subscription and paid also, but not activated

I have taken the yearly subscription and paid Rs 499 also, but the subscription is not activated and I did not get my refund back if not activated.

  • Visitor
  • I have taken the yearly subscription and paid Rs 499 also, but the subscription is not activated and I did not get my refund back if not activated.
  • Dian
  • Spotify Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero un reembolso

Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??

  • Visitor
  • Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??
  • Lyubka
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

How do I switch plan immediately

I want to switch from Student to Individual. So I switched my plan in account settings, but it's saying that I won't be billed that price until next month. I want to be billed Individual price right now so that way I can choose a Hulu plan billed thr...

  • Visitor
  • I want to switch from Student to Individual. So I switched my plan in account settings, but it's saying that I won't be billed that price until next month. I want to be billed Individual price right ...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

I'm requesting a refund for a payment that came out today.

I canceled my subscription and payment still withdrawn. I'm requesting a refund for a payment that came out today. I haven't used Spotify.

  • Visitor
  • I canceled my subscription and payment still withdrawn. I'm requesting a refund for a payment that came out today. I haven't used Spotify.
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

I am on a 4 months trial. If I buy a one time plan, will my trial continue?

I just signed up for Spotify Premium individual 4 months trial. After a few weeks, I got an offer from Spotify for a limited time, cheap 12 months plan. So if I buy that now, will my 4 months trial continue and after that the 12 months plan. Or will ...

  • Visitor
  • I just signed up for Spotify Premium individual 4 months trial. After a few weeks, I got an offer from Spotify for a limited time, cheap 12 months plan. So if I buy that now, will my 4 months trial c...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

My Family link isn't working

When I follow the I put the adress to confirm but after the click, the page is loading for 30sec then then it tells me to retry later. We already try with 2 links, one from a phone and one from a computer.Maybe it's because I canceled an other Spotif...

  • Casual Listener
  • When I follow the I put the adress to confirm but after the click, the page is loading for 30sec then then it tells me to retry later. We already try with 2 links, one from a phone and one from a c...
  • Maxim
  • Spotify Star
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Solved!! Spotify duo

PlanPremiumCountryDeviceOperating My Question or IssueSo i want to switch from premium individual to premium duo, but can you add an account that already exists? maybe a dumb question lol but idk

  • Casual Listener
  •   Plan Premium Country Device Operating  My Question or Issue So i want to switch from premium individual to premium duo, but can you add an account that already exists? maybe a dumb...
  • luvparis
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium account has commercials

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium account and recently started getting commercials. Not the ones from the podc...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • MihailY
  • Moderator
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Superuser Contribution Quiero cancela mi subscripción de mi plan premium

Tengo una subscripción en otro teléfono el cual seme perdió compré otro i pensando que con el correo i el número de teléfono con los cuales tengo dado de alta la cuenta podría recuperar la suscripción pero no fue así así que seme asé el cobro de ella...

  • Newbie
  • Tengo una subscripción en otro teléfono el cual seme perdió compré otro i pensando que con el correo i el número de teléfono con los cuales tengo dado de alta la cuenta podría recuperar la suscripci...
  • AlejaR
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes