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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145640 Views

69 replies

10 likes

Premium for Family
  • 145640 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90963 Views

89 replies

4 likes

  • 90963 Views
  • 89 replies
  • 4 likes

Cannot upgrade subscription via App nor via Web

I've been trying to upgrade my subscription for well over an hour now and the website says to go to the app to change plans. The app lets me select the plan then just goes blank. No errors no nothing. Why on earth can I not select plan via the websit...

Casual Listener

 I've been trying to upgrade my subscription for well over an hour now and the website says to go to the app to change plans. The app lets me select the plan then just goes blank. No errors no n...

Maxim

Spotify Star

1112 Views

3 replies

0 likes

  • 1112 Views
  • 3 replies
  • 0 likes

Duo new person invite not working

I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live with now here in Sweden (previous person is removed)....

Casual Listener

I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live wi...

Maxim

Spotify Star

444 Views

3 replies

0 likes

  • 444 Views
  • 3 replies
  • 0 likes

Money deducted from bank account but premium was taken off my account.

PlanPremiumCountryIndiaDeviceSamsung galaxy J8 and a windows laptop.Operating SystemAndroid 10, windows 11 My Question or IssueIts been more a bit over three years since I have been using spotify premium and about 2 years with the monthly (previously...

Newbie

  Plan Premium Country India Device Samsung galaxy J8 and a windows laptop. Operating System Android 10, windows 11   My Question or Issue Its been more a bit over three years si...

Aplesiespi

Casual Listener

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged $16.99 for next billing when premium is only $14.99?

I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial. When I checked my plan, it said that on the next billing, I will be charged $16.99. Is there ...

Newbie

I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial. When I checked my plan, it said that ...

Lyubka

Moderator

1595 Views

1 replies

0 likes

  • 1595 Views
  • 1 replies
  • 0 likes

horribly lacking support

why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this is 2002 and hope that some random stranger takes pi...

Visitor

why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this ...

casp4

Casual Listener

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Solved!! Why isn’t my gift card code working

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used before, and I have tried the code multiple times and r...

Casual Listener

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used bef...

Maxim

Spotify Star

931 Views

5 replies

0 likes

  • 931 Views
  • 5 replies
  • 0 likes

Can't pay for premium

It won't let me pay with my card. Keeps giving ne an error. I have funds in my account and I have used the exact same card to pay for premium before. Done everything listed in the articles. Tried on mobile and on PC even in inkognito mode through the...

Visitor

It won't let me pay with my card. Keeps giving ne an error. I have funds in my account and I have used the exact same card to pay for premium before. Done everything listed in the articles. Tried on ...

Maxim

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

spotify doesn't allow me to pay for premium

Spotify doesn't allow me to pay for Premium since I change countries frequently while the card I usually pay with is attached to one.I have to change region in settings every time I change country, because Spotify blocks access to the music if I don'...

Visitor

Spotify doesn't allow me to pay for Premium since I change countries frequently while the card I usually pay with is attached to one. I have to change region in settings every time I change country,...

Maxim

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

I signed up for a premium plan, but it went to my wife's account.

my wife and I each have Spotify on our phones . I signed up for premium to use on my phone , it went to wife's phone (account) . we both use the same e-mail . is this the problem?

Visitor

my wife and I each have Spotify on our phones . I signed up for premium to use on my phone , it went to wife's phone (account) . we both use the same e-mail . is this the problem?

Maxim

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Paguei o boleto do Spotify Premium e não liberou

paguei o boleto do Spotify Premium ontem (já faz mais de 24h) e até agora não liberou. Podem verificar o porque?

Casual Listener

paguei o boleto do Spotify Premium ontem (já faz mais de 24h) e até agora não liberou.    Podem verificar o porque?

Bittencourt

Spotify Star

9600 Views

17 replies

2 likes

  • 9600 Views
  • 17 replies
  • 2 likes

Superuser Contribution payment charged but still not working premium

PlanPremiumCountryArgentinaDeviceiPhone 11 Operating System(iOS 16 My Question or Issuehello I need help, they charged me for the month of spotify premium family plan but it doesn't work it keeps showing that I'm not premium and they want to charge m...

Casual Listener

Plan Premium Country Argentina Device iPhone 11  Operating System (iOS 16   My Question or Issue hello I need help, they charged me for the month of spotify premium family plan bu...

Not applicable

642 Views

5 replies

0 likes

  • 642 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Premium 4 months

Hey, I’ve got a link for a 4 months of ad free music but when I click on it and sign my account in it just comes up with an error.

Casual Listener

Hey, I’ve got a link for a 4 months of ad free music but when I click on it and sign my account in it just comes up with an error.

joon_lovers

Newbie

7504 Views

19 replies

0 likes

  • 7504 Views
  • 19 replies
  • 0 likes

Can't join duo plan?

I cancelled a duo plan with my mom as she didn't use Spotify very much. My boyfriend invited me to start a new duo plan with him but I keep getting an error message saying to "Try Again Later." It's been several days now and it still doesn't work. Wh...

Visitor

I cancelled a duo plan with my mom as she didn't use Spotify very much. My boyfriend invited me to start a new duo plan with him but I keep getting an error message saying to "Try Again Later." It's ...

Maxim

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

My partner cant login on our premium duo

My account is was set in ireland and we live in germany, I now changed the payment to my german card and now it still doesnt work. Can it be changed now so I dont have to wait untill my next billing date for it to be updated. Or is that even the prob...

Visitor

My account is was set in ireland and we live in germany, I now changed the payment to my german card and now it still doesnt work. Can it be changed now so I dont have to wait untill my next billing ...

Maxim

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads on Premium

Why am I hearing ads while listening to music when I have Premiu? I am signed in and my account reflects Premium Duo. Very annoying.

Newbie

Why am I hearing ads while listening to music when I have Premiu? I am signed in and my account reflects Premium Duo. Very annoying. 

Novy

Moderator

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to upgrade plans from Premium to Duo iphone

Hey I am trying to upgrade plans from and Individual premium plan to a duo Plan? For some reason it keeps saying I am not eligible for that plan? At the moment it’s actually cheaper for me to go on that plan. What’s going on? I am signed in through a...

Casual Listener

Hey I am trying to upgrade plans from and Individual premium plan to a duo Plan? For some reason it keeps saying I am not eligible for that plan? At the moment it’s actually cheaper for me to go on t...

Novy

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes