Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62443 Views
- 43 replies
- 3 likes
- 62443 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
Superuser Contribution Charged
Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumC...
- Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier ...
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- Moderator
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
payment
PlanPremiumCountryChileDevice(iPhone)Operating System(iOS 15) My Question or Issueim being premium for a long time, but just now i start a premium familiar plan, and i have 12.000 chilean pesos in my bank account and they discount me 5000 chilean pes...
- Plan Premium Country Chile Device (iPhone) Operating System (iOS 15) My Question or Issue im being premium for a long time, but just now i start a premium familiar plan, and i have 1...
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- Spotify Star
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Re: Deletion of account
Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito.
- Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito.
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- Spotify Star
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Superuser Contribution Can’t get to playlist
I renewed my subscription but can’t remove the YPUR PAYMENT DIDNT YO THROUGH
- I renewed my subscription but can’t remove the YPUR PAYMENT DIDNT YO THROUGH
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- Moderator
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Superuser Contribution Invoicing
Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed it. It has been going on for over a year now. It is...
- Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed ...
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- Not applicable
- 307 Views
- 3 replies
- 0 likes
- 307 Views
- 3 replies
- 0 likes
Forced to subscribe to Duo
I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my current plan. But whenever I went to pay it had selec...
- I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my cu...
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- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
How to pause premium subscription for a week
PlanPremiumCountryThe NetherlandasDeviceMotorola s20 liteOperating SystemAndroid 11 My Question or IssueHow can i pause my premium subscription for say like a week? Because I had a 1 month gift card and I activated it too early for my vacation...
- Plan Premium Country The Netherlandas Device Motorola s20 lite Operating System Android 11 My Question or Issue How can i pause my premium subscription for say like a week? Because I...
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- Casual Listener
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
Solved!! my subscription cancelled for no reason
PlanFree/PremiumCountryTurkeyMy Question or IssueIn June 2022 I bought 1 year subscription however right now my plan changed to free.What am I supposed to do?
- Plan Free/Premium Country Turkey My Question or Issue In June 2022 I bought 1 year subscription however right now my plan changed to free. What am I supposed to do?
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- Spotify Star
- 340 Views
- 3 replies
- 0 likes
- 340 Views
- 3 replies
- 0 likes
Can’t buy premium because of the promo!
Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All fine with me, I don’t care about that free month! ...
- Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All...
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- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Refund of subscription fee
subscription has already been paid.But I haven't used Spotify since the payment was made. I want to get a refund for the payment.
- subscription has already been paid. But I haven't used Spotify since the payment was made. I want to get a refund for the payment.
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- Spotify Star
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Re: Van primium naar family
Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie.\Hoe kan dir?
- Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie . \Hoe kan dir?
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Superuser Contribution cancelacion de mi suscripcion
Cordial saludonecesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premium para empezar a realizar los pagos o cambiar de plan...
- Cordial saludo necesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premiu...
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- Moderator
- 667 Views
- 3 replies
- 0 likes
- 667 Views
- 3 replies
- 0 likes
Superuser Contribution Move to another country; change payment details
I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify will prompt me to change countries; wrong. it doesn't...
- I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify wi...
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- Spotify Legend
- 380 Views
- 3 replies
- 1 likes
- 380 Views
- 3 replies
- 1 likes
Australian account being charged in internationally currency (£GBP)
PlanPremium FamilyCountryAustralia My Question or IssueI am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the last year, from October 2019, I have been charged the AUD equivalent...
- Plan Premium Family Country Australia My Question or Issue I am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the ...
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- Visitor
- 724 Views
- 4 replies
- 0 likes
- 724 Views
- 4 replies
- 0 likes
Solved!! Subscription cancelled by its own.
Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below), but yesterday I was thrown out from my account and my plan changed to 'Free...
- Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below...
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- Casual Listener
- 337 Views
- 4 replies
- 0 likes
- 337 Views
- 4 replies
- 0 likes
Superuser Contribution Cancelei a assinatura e me cobraram
No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.
- No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.
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- Moderator
- 173 Views
- 1 replies
- 1 likes
- 173 Views
- 1 replies
- 1 likes
Superuser Contribution Change on suscription
Hi! everyoneI used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how can I avoid this?
- Hi! everyone I used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how c...
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- Moderator
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Spotify gift card
I bought my Spotify Premium gift card from Safeway about an hour ago. I’m going on a trip and I though this would be an excellent opportunity to buy it. Once I typed in the code, it asked for my email. I put in my regular email, as I thought that’s t...
- I bought my Spotify Premium gift card from Safeway about an hour ago. I’m going on a trip and I though this would be an excellent opportunity to buy it. Once I typed in the code, it asked for my emai...
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- Community Legend
- 379 Views
- 1 replies
- 0 likes
- 379 Views
- 1 replies
- 0 likes
Superuser Contribution I need to unsubscribe my account but I have no way to log in
PlanPremiumCountryArgentina DeviceNotebook, Motorola moto g Operating SystemAndroid My Question or IssueHi guys. I really need to unsubscribe my account because ican´t log in. I´ve opened my spotify account thru Facebook then i deleted my facebook ac...
- Plan Premium Country Argentina Device Notebook, Motorola moto g Operating System Android My Question or Issue Hi guys. I really need to unsubscribe my acc...
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- Casual Listener
- 256 Views
- 3 replies
- 0 likes
- 256 Views
- 3 replies
- 0 likes
Superuser Contribution Problem with Premium Family payment
PlanPremium FamilyCountry France Device(Samsung Galaxy S9, Macbook Air late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I'm now into the second week of trying to renew my Premium Family account. Each time I have tried to make the pay...
- Plan Premium Family Country France Device (Samsung Galaxy S9, Macbook Air late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I'm now into the second week ...
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- Moderator
- 520 Views
- 5 replies
- 0 likes
- 520 Views
- 5 replies
- 0 likes