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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22492 Views

28 replies

4 likes

  • 22492 Views
  • 28 replies
  • 4 likes

Premium en pausa incluso despues de pagar

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J7Operating System Android My Question or IssueInluso despues de haber pagado la tarheta con la que tenemos el plan familiar, en mi cuenta Spotify dice que todavia esta en pausa porque no se pudo efectu...

Casual Listener

  Plan Premium Country Argentina Device Samsung Galaxy J7 Operating System  Android   My Question or Issue Inluso despues de haber pagado la tarheta con la que tenemos el pl...

Jose_M

Spotify Star

2762 Views

5 replies

0 likes

  • 2762 Views
  • 5 replies
  • 0 likes

Superuser Contribution 2 Months trial popup gone?

I got this screen and wantet to gift it to my friend, however i got out of the app and now it isnt showing anymore? how can i get this screen back?Thanks

Newbie

  I got this screen and wantet to gift it to my friend, however i got out of the app and now it isnt showing anymore? how can i get this screen back? Thanks  

Alex

Spotify Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Plan

PlanPremiumCountryUSADeviceIphone 13Operating SystemiOS 10 My Question or IssueI joined my sisters spotify duo plan and for some reason spotify keeps kicking me out with a message saying my past subscription before had a payment failed when I had alr...

Visitor

Plan Premium Country USA Device Iphone 13 Operating System iOS 10   My Question or Issue I joined my sisters spotify duo plan and for some reason spotify keeps kicking me out with a me...

Lyubka

Moderator

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

What happens to my current individual premium if I switch to family plan?

I still have 21 days left on premium, but was thinking about switching to family premium. What's going to happen with my 21 days left of premium?

Visitor

I still have 21 days left on premium, but was thinking about switching to family premium. What's going to happen with my 21 days left of premium?

Maxim

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Québec premium problem (again it seems)

Hi guys! ( I've been reading previous posts but all links for help don't seem to work anymore.) I live in Québec-Canada and apparently things are different when you want to get premium, which I want (Duo actually). I can't find anywhere I can buy the...

Visitor

Hi guys!  ( I've been reading previous posts but all links for help don't seem to work anymore.)   I live in Québec-Canada and apparently things are different when you want to get premiu...

Maxim

Spotify Star

151 Views

1 replies

0 likes

  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se cancela mi plan antes de la fecha

Pague el 28 de marzo y cancele la suscripción para q no se cobrara el próximo mes y el día de hoy 10 de abril se cancela el premiun , me hacen falta 18 días de premiun

Visitor

Pague el 28 de marzo y cancele la suscripción para q no se cobrara el próximo mes y el día de hoy 10 de abril se cancela el premiun , me hacen falta 18 días de premiun

OscarDC

Moderator

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Can't add payment method

PlanPremiumCountryBrazilDeviceWebOperating SystemWindows 10 My Question or IssueI'm trying to add a new payment method (credit card) but the page just show an image which seems to be an error and I'm not able to update my credit card. Does anyone kno...

Casual Listener

Plan Premium Country Brazil Device Web Operating System Windows 10   My Question or Issue I'm trying to add a new payment method (credit card) but the page just show an image which see...

Maxim

Spotify Star

682 Views

5 replies

0 likes

  • 682 Views
  • 5 replies
  • 0 likes

Superuser Contribution Got Spotify student 2 month trial and activated via Hulu, Hulu no letting me stream

Planstudent trialCountry DeviceUSAHP LaptopOperating SystemWindows 10 My Question or IssueGot free trial. Activated Hulu via account page and logging into a prior Hulu account with the same e-mail as my Spotify (logged in via Facebook with the same e...

Newbie

Plan student trial Country   DeviceUSA HP Laptop Operating System Windows 10   My Question or Issue Got free trial. Activated Hulu via account page and logging into a prior Hulu a...

Alex

Spotify Legend

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong charge after deleting account

PlanFree/Premium?CountryChileOperating SystemAndroid My Question or IssueHi! My mom wanted to cancele her subscription, but deleted her account instead (ends of February). Then, after it she was charged again for her subscription a few days ago. So, ...

Visitor

  Plan Free/Premium? Country Chile Operating System Android    My Question or Issue Hi! My mom wanted to cancele her subscription, but deleted her account instead (ends of Feb...

Alex

Spotify Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué spotify y no me llegó el premium

PlanFree/PremiumCountryChileDeviceSamsung A22Operating SystemAndroid My Question or IssuePagué spotify hace unos días, me descontó el dinero, pero nunca me llegó el premium hasta que cancelé el plan y me sale algo sobre el 10 de abril, que sería maña...

Visitor

Plan Free/Premium Country Chile Device Samsung A22 Operating System Android   My Question or Issue Pagué spotify hace unos días, me descontó el dinero, pero nunca me llegó el premium h...

Alex

Spotify Legend

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Gift card

I had purchased a Spotify gift card a couple days and when I tried to us it said it wasn’t activated so I contacted the place I had purchased the gift card from and they said I have to contact the Spotify so they can help me activate my gift card I r...

Visitor

I had purchased a Spotify gift card a couple days and when I tried to us it said it wasn’t activated so I contacted the place I had purchased the gift card from and they said I have to contact the Sp...

MadmanOnWheels

Roadie

415 Views

2 replies

2 likes

  • 415 Views
  • 2 replies
  • 2 likes

Superuser Contribution Помощь

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryLatvijaDeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for ...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Latvija Device iPhone XR Operating System (iO...

Vasil

Moderator

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague Spotify pareja y no me llega mi acceso

Hola, hice el pago para mi Spotify de pareja y se hizo al cargo a mo tarjeta pero no me llegó alguna notificación para hacer el cambio de free a completar. Me pueden ayudar por favor

Visitor

Hola, hice el pago para mi Spotify de pareja y se hizo al cargo a mo tarjeta pero no me llegó alguna notificación para hacer el cambio de free a completar.  Me pueden ayudar por favor 

Vasil

Moderator

173 Views

1 replies

1 likes

  • 173 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't verify address for duo plan

I tried with incognito window or different device but it won't work. We are in the same house.

Casual Listener

I tried with incognito window or different device but it won't work. We are in the same house.

Alex

Spotify Legend

482 Views

5 replies

0 likes

  • 482 Views
  • 5 replies
  • 0 likes

Если я отменил премиум подписку, в тот день когда она обновилась, деньги ве

У меня сняло деньги за премиум подписку! Я ее отключил в этот же день, будет ли возврат средств?

Visitor

У меня сняло деньги за премиум подписку! Я ее отключил в этот же день, будет ли возврат средств?

N1ks9

Casual Listener

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Superuser Contribution Comunicación

Necesito un correo de contacto o numero lo que sea para comunicarme me están cobrando una cuenta sin tener una

Visitor

Necesito un correo de contacto o numero lo que sea para comunicarme me están cobrando una cuenta sin tener una 

OscarDC

Moderator

210 Views

1 replies

1 likes

  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Re: Why am I having trouble inviting my partner to Spotify duo

This has been a reoccurring problem on my devices as well, when I tried to sign in to his duo plan either on my laptop or my phone, and both my partner and I are set for the same country. I have also ended my subscription for my previous plan to join...

Visitor

This has been a reoccurring problem on my devices as well, when I tried to sign in to his duo plan either on my laptop or my phone, and both my partner and I are set for the same country. I have also...

OscarDC

Moderator

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Laptop vs. iPhone don't sync

I signed up for Premium on my laptop (windows11 and downloaded the app on my IOS iPhone 13 pro, but the iPhone has ads???? Why???? How do I get my iPhone to be add free when I'm paying for premium plan?

Newbie

I signed up for Premium on my laptop (windows11 and downloaded the app on my IOS iPhone 13 pro, but the iPhone has ads????  Why????  How do I get my iPhone to be add free when I'm paying fo...

Lyubka

Moderator

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes