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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6214 Views
  • 23 replies
  • 2 likes
  • 6214 Views
  • 23 replies
  • 2 likes

Superuser Contribution Prepaid Visa Cards dont work anymore

PlanPremiumCountry canadaDevicelg G4)Operating Systemandroid My Question or Issue so ive tried two separate prepaid visas, neither have been accepted and i dont know why. doesnt tell me why, just says there was an error. this was working for the past...

  • Newbie
  • Plan Premium Country  canada Device lg G4) Operating System android   My Question or Issue  so ive tried two separate prepaid visas, neither have been accepted and i dont kno...
  • Alex
  • Spotify Legend
  • 496 Views
  • 3 replies
  • 2 likes
  • 496 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Is the three months of free premium on Samsung promotion still active?

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A02sOperating SystemAndroid My Question or IssueI was going to sign up with the free three months Samsung promo on my new phone but I can't find the option any more, I have not yet had Spotify premium an...

  • Casual Listener
  • Plan Free/Premium Country USA Device Samsung Galaxy A02s Operating System Android   My Question or Issue I was going to sign up with the free three months Samsung promo on my new phone...
  • CMitchell317
  • Newbie
  • 2308 Views
  • 4 replies
  • 0 likes
  • promotion
  • 2308 Views
  • 4 replies
  • 0 likes

Solved!! How can I change my subscription payment method?

PlanPremium My Question or IssueI am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?

  • Visitor
  • Plan Premium   My Question or Issue I am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?
  • ericmaty
  • Newbie
  • 249 Views
  • 1 replies
  • 1 likes
  • 249 Views
  • 1 replies
  • 1 likes

Premium subscription in Russia

PlanFree/PremiumCountryRussiaDevice(iPhone 11 Pro Max)Operating System(iOS 15) My Question or IssueI'm sorry for the situation between Russia and Ukraine, but why the users should suffer from this? I mean, I live in Russia, I want world peace. Music ...

  • Visitor
  •   Plan Free/Premium Country Russia Device (iPhone 11 Pro Max) Operating System (iOS 15)   My Question or Issue I'm sorry for the situation between Russia and Ukraine, but why the...
  • IngvarrRigel
  • Casual Listener
  • 465 Views
  • 5 replies
  • 3 likes
  • 465 Views
  • 5 replies
  • 3 likes

Superuser Contribution Por que não consigo cadastrar um novo cartão na forma de pagamento?

Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.

  • Visitor
  • Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.
  • Jeremy
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

PROBLEMI DI PAGAMENTO CON CARTA DI CREDITO

Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento.Cercando di mettere la carta per il periodo di prova esce questo come riso...

  • Newbie
  • Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento. Cercando di mettere l...
  • Ger12
  • Visitor
  • 2545 Views
  • 7 replies
  • 1 likes
  • 2545 Views
  • 7 replies
  • 1 likes

Superuser Contribution Why am I being charged $10.59 monthly for free account ?

I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Did this start the recurring charge ? How can I rectif...

  • Visitor
  • I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Di...
  • Alex
  • Spotify Legend
  • 854 Views
  • 1 replies
  • 0 likes
  • 854 Views
  • 1 replies
  • 0 likes

I redeemed a Spotify gift card and it did put premium on my account

for east i got a 3 month Spotify gift card and I redeemed it and I checked it didn't go onto my account, so I went and logged out then logged back in and it didn't work and I hasn't worked

  • Visitor
  • for east i got a 3 month Spotify gift card and I redeemed it and I checked it didn't go onto my account, so I went and logged out then logged back in and it didn't work and I hasn't worked
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Can't find my premium subscription

I only have one account and I can't get back to my premium

  • Visitor
  • I only have one account and I can't get back to my premium
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not paid

PlanPremiumCountryBelarusDeviceXioami Poco X3Operating SystemAndroid My Question or IssueWhy payment was successful (money from my card was debited, log about payment by 05.04.22), but in my account view, that premium not paid?How can I solve this is...

  • Newbie
  • Plan Premium Country Belarus Device Xioami Poco X3 Operating System Android   My Question or Issue Why payment was successful (money from my card was debited, log about payment by 05.0...
  • Alex
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Why i'm paying for Premium already 4 month and don't get it?

Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this issues out. When i try to pay for once again for Premium they ...

  • Visitor
  • Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this i...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 1 likes
  • 112 Views
  • 1 replies
  • 1 likes

Adding Othert premium account in Duo

hello I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte.The problem is, that person enter link, and confirmed same address but application informed that address is incorrect.Could you help m...

  • Visitor
  • hello  I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte. The problem is, that person enter link, and confirmed same address but app...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar a conta premium, se eu não consegui eu vou assinar ress

Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer

  • Visitor
  • Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer
  • Yordan
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium

PlanStudent premium My Question or IssueI can download but can't listen offline.

  • Visitor
  • Plan Student premium   My Question or Issue I can download but can't listen offline.
  • Yordan
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount charged with SMS from bank as proof but Spotify Premium disabled

I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I need to update my payment info cos my acc hasn't been ...

  • Visitor
  • I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I nee...
  • Mario
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague un prepago de 6 meses anticipados y me suspenden el servicio

Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril con un número de referencia que ustedes me dieron p...

  • Visitor
  • Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril ...
  • Jeremy
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card isn't working

When I redeem the pin it's says something went wrong try again and I have tried 8 times.

  • Visitor
  • When I redeem the pin it's says something went wrong try again and I have tried 8 times.
  • Jeremy
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes