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Duo new person invite not working

Duo new person invite not working

I moved from the Netherlands to Sweden. In the Netherlands I had a Duo subscription with a person on the address where I lived. Now that I moved to Sweden I want to invite a new person that I live with now here in Sweden (previous person is removed). But when I send her the invite and she enters her address it says that we dont live on the same address.

I did change my Duo address to the one we live on now. The only thing I cant seem to change is the country on my profile. I states that I need to update my payment method to something that works here in Sweden but Im using PayPal which works in both coutries. I did also already change my address in PayPal.

Do you guys have any suggestions?
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3 Replies

Hey @yesbe ,

 

Thanks for reaching out.

 

If you'd like your Spotify account's country setting updated to Sweden, you'll need to update your payment method to one that's been issued there, as described here.

 

I don't think that updating the address in your PayPal account would achieve the same result, but you can wait until your next billing date to find out 🙂

Let me know how it goes.

MaximSpotify Star
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Hee @Maxim,

 

Thnx for your reaction. I went back to the update payment method section and noticed a small link under the payment payment methods 'change country'. I clicked on that, change it to Swedish. Selected PayPal again and after finalizing every thing in PayPal Spotify gives me an error again saying that the payment method is not supported in this country.

I have no idea what to do here. Im doing as Spotify is saying, using the payment methods available for Sweden, and it still gives me errors.

Screenshot 2023-06-23 214156.png

Hey @yesbe ,


Thanks for your reply.

 

In this case, it's best if you cancel your current subscription, wait for your account to revert back to free, then manually update your country setting through the dropdown menu, then re-subscribe to Duo using PayPal 🙂

 

It should definitely work this way if the country setting of your PayPal account is actually set to Sweden now.

 

Let me know how it goes.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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