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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5121 Views
  • 23 replies
  • 2 likes
  • 5121 Views
  • 23 replies
  • 2 likes

I can’t enter card details to pay for a subscription

I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It says “credit or debit cards” with the Visa and Master...

  • Newbie
  • I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It sa...
  • user-removed
  • Not applicable
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change my payment from Mobile Bill to Credit Card

PlanPremiumCountryMalaysiaDeviceSamsungOperating SystemAndroid My Question or IssueHi,I am trying to do this switch but Spotify just wont give me a credit card option. I've also tried opening this link in incognito mode to try to change it but it doe...

  • Newbie
  • Plan Premium Country Malaysia Device Samsung Operating System Android   My Question or Issue Hi, I am trying to do this switch but Spotify just wont give me a credit card option.&nbsp...
  • Lyubka
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Single person with no friends cant continue premium for individual

PlanPremiumCountryUSADeviceGalaxy s22 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify is forcing me to switch my plan to a duo and I don't know why. I'm one person who is the only soul that uses my account.

  • Visitor
  • Plan Premium Country USA Device Galaxy s22  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify is forcing me to switch my plan to a duo a...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MarthaCarranza
  • Visitor
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Charged more than what was expected

Where do I raise a concern regarding the charges I've received for my Premium. I always being charged for 129 but this November 2022 I was charged for 138.37, although it was just a little amount, but I was just want to know how did they come up with...

  • Visitor
  • Where do I raise a concern regarding the charges I've received for my Premium. I always being charged for 129 but this November 2022 I was charged for 138.37, although it was just a little amount, bu...
  • Jose_M
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

quit family plan

PlanFamily Premium plan Country oman Device(iPhone XS)Operating System(iOS 11) My Question or IssueI can't go to the free plan it gives me error message every time

  • Visitor
  • Plan Family Premium plan  Country oman   Device (iPhone XS) Operating System (iOS 11)   My Question or Issue I can't go to the free plan it gives me error message every ...
  • Jose_M
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Spotify/Hulu problem

I have a Spotify student account and when I click "start watching' on the services page, Hulu asks me to purchase a subscription. I cannot watch Hulu like I used to be able to do.

  • Visitor
  • I have a Spotify student account and when I click "start watching' on the services page, Hulu asks me to purchase a subscription. I cannot watch Hulu like I used to be able to do.   
  • Jose_M
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription cancelled, but not by me?

PlanPremiumCountryGermany DeviceiPhone 8, PCMy Question or Issue Not really a problem, just a weird thing that bugs me: Got a mail from Spotify this morning (around midnight), telling me that I cancelled my family subscription. First I thought it was...

  • Newbie
  •   Plan Premium Country Germany  Device iPhone 8, PC My Question or Issue   Not really a problem, just a weird thing that bugs me:  Got a mail from Spotify this morning (...
  • Jim97
  • Visitor
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country change, premium, payment, can't use spotify anymore :(( Help plz

Dear folks, So I have the free version, I traveled from Germany to Japan, and after 14th days of using spotify I get the notification that I should change my country to use it. I change the location, and the advertised music in Japan is soooooo bad t...

  • Visitor
  • Dear folks,  So I have the free version, I traveled from Germany to Japan, and after 14th days of using spotify I get the notification that I should change my country to use it. I change the lo...
  • OscarDC
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Not Showing

PlanPremiumCountryIndonesiaDeviceSamsung M52Operating SystemAndroid My Question or IssueHi! I was subscribed to premium mini individual and it was a 1 DAY subscription because i wait for my father to pay. after i bought the family plan my account sec...

  • Visitor
  • Plan Premium Country Indonesia Device Samsung M52 Operating System Android   My Question or Issue Hi! I was subscribed to premium mini individual and it was a 1 DAY subscription becaus...
  • Lyubka
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium even if card is registered in the same country and not blocked

Hi all, I have been a premium user for years, and I have recently moved to Switzerland, where I had to change my region and, consequently, my payment method as well. Both my debit and credit card are not blocked (I mean, I use them daily) and, for so...

  • Casual Listener
  • Hi all,   I have been a premium user for years, and I have recently moved to Switzerland, where I had to change my region and, consequently, my payment method as well. Both my debit and credit...
  • Alex
  • Spotify Legend
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Gift card not accepted

PlanPremiumCountryAustriaDeviceMacbook Pro 2022Operating SystemMonterey My Question or IssueHello! I have had a gift card for several month (almost a year) and never used it - now trying to, the code is not accepted. What can I do? Don't want to lose...

  • Visitor
  • Plan Premium Country Austria Device Macbook Pro 2022 Operating System Monterey   My Question or Issue Hello!  I have had a gift card for several month (almost a year) and never u...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution From duo to two student

PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?

  • Visitor
  •   Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone     My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...
  • OscarDC
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
  • 144 Views
  • 1 replies
  • 0 likes

Spotify was connected to Ex Girlfriend's Google Home. How do I remove it?

So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to play this-or-that. When I am in my account settings on the Sp...

  • Newbie
  • So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to ...
  • flowingColt
  • Newbie
  • 1898 Views
  • 4 replies
  • 0 likes
  • 1898 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium

I have been charged for premium and I don’t have premium I just use the free subscription how do I go about getting my money back please

  • Visitor
  • I have been charged for premium and I don’t have premium  I just use the free subscription  how do I go about getting my money back please 
  • Novy
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Premium

i have paid my subscription but still after 24 hours of logging in and out i cannot access premiumPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

  • Visitor
  • i have paid my subscription but still after 24 hours of logging in and out i cannot access premium Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
  • Bittencourt
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

My student plan was finished and switched to another plan unannounced.

I had renewed from sheerid 2 months before my student plan expired, but this month my plan was over and when I looked at my card history, I saw that money was withdrawn from another plan. I want a refund of the overcharged money. Student premium plan...

  • Visitor
  •   I had renewed from sheerid 2 months before my student plan expired, but this month my plan was over and when I looked at my card history, I saw that money was withdrawn from another plan. I w...
  • Billy-J
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Premium Duo for Other's use

Hello, Myself and my two teenagers, each have our own FREE account. I would like to setup and pay for a Premium Duo account while I remain on my existing FREE account. Is this possible? That is, can I be a plan manager for a Premium Duo account, invi...

  • Newbie
  • Hello,   Myself and my two teenagers, each have our own FREE account.  I would like to setup and pay for a Premium Duo account while I remain on my existing FREE account.  Is this po...
  • Billy-J
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Subscription

PlanFree/PremiumCountryUkraineDevice(PC, Galaxy S20FE)Operating System(Android, Windows 11) My Question or IssueHow do i get my money back for subscription (i wanted to test free permium and after cancel it and if buy the student one, but forgot and ...

  • Casual Listener
  • Plan Free/Premium Country Ukraine Device (PC, Galaxy S20FE) Operating System (Android, Windows 11)   My Question or Issue How do i get my money back for subscription (i wanted to test ...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 3 replies
  • 0 likes
  • 156 Views
  • 3 replies
  • 0 likes