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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

68828 Views

18 replies

94 likes

  • 68828 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133491 Views

69 replies

10 likes

Premium for Family
  • 133491 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70293 Views

89 replies

4 likes

  • 70293 Views
  • 89 replies
  • 4 likes

Changed from single premium to Premium Duo

Plan Premium Duo PremiumCountry Australia Device Account 1. Samsung Tablet Account 2 Macbook air 2020(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android and mac(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecent...

Newbie

Plan Premium Duo  Premium Country Australia    Device  Account 1. Samsung Tablet Account 2 Macbook air  2020 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operati...

Luan

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

404 Error Page for Premium Student

I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multiple devices and browsers (Safari, Chrome, Edge) but...

Newbie

I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multi...

Luan

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero pasarme a premium pero la pantalla de premium esta en otro idioma

Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.

Visitor

Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.

Yordan

Moderator

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Lost account with Spotify premium

FreeUnited StatesGalaxy S9+AndoirdHello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or email. On the account I have my debit card linked and have auto re...

Visitor

  Free United States Galaxy S9+ Andoird Hello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or...

Not applicable

894 Views

2 replies

0 likes

  • 894 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluelight card

I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?

Visitor

I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?

Pempem

Visitor

1467 Views

2 replies

0 likes

  • 1467 Views
  • 2 replies
  • 0 likes

Gift card Zimbabwe

How do I buy gift cards for Spotify Zimbabwe?

Casual Listener

How do I buy gift cards for Spotify Zimbabwe?

Zimhustle

Visitor

3140 Views

6 replies

0 likes

  • 3140 Views
  • 6 replies
  • 0 likes

Can only use 2 devices between 2 users on a Spotify duo plan

So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?

Visitor

So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?

kaworu_bloodpaw

Roadie

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

I got a refund over 1€ but I never issued a request. Why did i recieve it?

I use a premium account and wanted to continue using it, even after the price increase from 9,99€ to 10,99€. Spotify withdrew the 10,99€ in beginning of january and refunded me 1€ as of today (25.01.24). Why did this happen? Did this happen to anyone...

Visitor

I use a premium account and wanted to continue using it, even after the price increase from 9,99€ to 10,99€. Spotify withdrew the 10,99€ in beginning of january and refunded me 1€ as of today (25.01....

Maxim

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como faço para passar do plano premium para o universitário?

Oii, recentemente assinei o plano premium, entretanto fiz errado, gostaria mesmo é de assinar o plano universitário (porque já tinha ele, só bastava renovar). Mas, debitou o valor do plano premium e agora quero mudar para o universitário, como faço? ...

Visitor

Oii, recentemente assinei o plano premium, entretanto fiz errado, gostaria mesmo é de assinar o plano universitário (porque já tinha ele, só bastava renovar). Mas, debitou o valor do plano premium e...

Yordan

Moderator

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Why isn’t my Spotify premium working on my app, after gift card redemption?

I redeemed my Spotify gift card online and it said it went through and I have premium, but on the app I don’t have premium at all.

Visitor

I redeemed my Spotify gift card online and it said it went through and I have premium, but on the app I don’t have premium at all.

Maxim

Spotify Star

510 Views

3 replies

0 likes

  • 510 Views
  • 3 replies
  • 0 likes

Solved!! Payment

Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay again.

Regular

Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay aga...

Maxim

Spotify Star

729 Views

9 replies

0 likes

  • 729 Views
  • 9 replies
  • 0 likes

Duo Address and account conflict

PlanPremium/dDuoCountryUSADevice(apple)Operating System(latest.) My Question or IssueHi, My account was opened in the United States. My girlfriend's account was opened in Spain. We now live in the Netherlands and are using star link which connects to...

Casual Listener

  Plan Premium/dDuo Country USA Device (apple) Operating System (latest.)   My Question or Issue Hi,  My account was opened in the United States.  My girlfriend's acc...

Luan

Spotify Star

449 Views

3 replies

0 likes

  • 449 Views
  • 3 replies
  • 0 likes

Posso pedir Reembolso?

Cancelei minha conta no spotify e quero meu dinheiro de volta !

Visitor

Cancelei minha conta no spotify e quero meu dinheiro de volta !

Jose_M

Spotify Star

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Me están cobrando por una cuenta que no me pertenece

Estos son los detalles de la operación que realiza por el pago en mercado pago: 69388583192 quisiera el reembolso y que me dejen de cobrar

Visitor

Estos son los detalles de la operación que realiza por el pago en mercado pago: 69388583192 quisiera el reembolso y que me dejen de cobrar

Jose_M

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Does premium restrict the hovering ads that pop-up in the middle of screen?

After some time of using spotify on mac, apart from the normal hearing ads that are present for free users, there are also some ads that show up as a pop-up window in middle. Though they can be closed by a click, but just want to know if buying premi...

Visitor

After some time of using spotify on mac, apart from the normal hearing ads that are present for free users, there are also some ads that show up as a pop-up window in middle. Though they can be close...

Jose_M

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

using a voucher when I already have an account

I have a £60 Spotify premium voucher. I also have a Premium acc9unt. How do i use the voucher? It looks like I need t cancel my account, use the voucher until it expires, an then resubscribe. But surely there is an easier way?

Casual Listener

I have a £60 Spotify premium voucher. I also have a Premium acc9unt. How do i use the voucher? It looks like I need t cancel my account, use the voucher until it expires, an then resubscribe. But sur...

Maxim

Spotify Star

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

How do I change receipt/invoice info?

Here in my job,we need to change the payment method for a new credit card with a new carholder. So we would need as well to change de invoice/receipt info for the new cardholder. Please if you could tell me how to do this. THX

Visitor

Here in my job,we need to change the payment method for a new credit card with a new carholder. So we would need as well to change de invoice/receipt info for the new cardholder. Please if you could ...

Luan

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes