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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67221 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132574 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67878 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250760 Views
154 replies
13 likes
요금제 결제를 하려고 하는데 국가가 일치하지 않는다고 합니다다른 카드로도 시도 해봤는데 문제가 해결되지 않아요
요금제 결제를 하려고 하는데 국가가 일치하지 않는다고 합니다 다른 카드로도 시도 해봤는데 문제가 해결되지 않아요
Moderator
1324 Views
1 replies
0 likes
15 hours a month isn't very much. Is there a way that a single user can pay for more listening time?. iPhone SE. Have a separate Hulu account.
15 hours a month isn't very much. Is there a way that a single user can pay for more listening time?. iPhone SE. Have a separate Hulu account.
Spotify Star
520 Views
1 replies
0 likes
PlanFreeCountryEGDeviceWindows 10, ChromeOperating SystemWindows 10 My Question or Issuewhen trying to add credit card, the three dots of loading appear but nothing happens forever.
Plan Free Country EG Device Windows 10, Chrome Operating System Windows 10 My Question or Issue when trying to add credit card, the three dots of loading appear but nothing h...
Visitor
9719 Views
10 replies
1 likes
How do I stop my premium family subscription and change to duo?
How do I stop my premium family subscription and change to duo?
Moderator
331 Views
1 replies
0 likes
Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
Visitor
1418 Views
2 replies
0 likes
Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not to contain commercials and advertising.
Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not...
Visitor
683 Views
3 replies
3 likes
Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I started with.My Question or Issue
Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I sta...
Spotify Star
584 Views
1 replies
0 likes
Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
Moderator
6443 Views
3 replies
0 likes
Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment methods, most of us don’t use Visa or Mastercard, and our most p...
Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment...
Newbie
1857 Views
2 replies
1 likes
Unable to change my credit card for another subscription.
Unable to change my credit card for another subscription.
Spotify Star
260 Views
1 replies
0 likes
Plan:PremiumCountry- usa DeviceIphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont let me redeem the $99 gift card. Error states “you cant apply this premium c...
Plan: Premium Country- usa Device Iphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont l...
Spotify Star
2018 Views
1 replies
1 likes
I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
Spotify Star
3525 Views
1 replies
0 likes
PlanPremiumCountryPolandDevice(iPhone 11)Operating System(iOS 17) My Question or IssueI can't accept the new prices of my Premium Family plan and I can't do it in my app too
Plan Premium Country Poland Device (iPhone 11) Operating System (iOS 17) My Question or Issue I can't accept the new prices of my Premium Family plan and I can't do it in my app too
Spotify Star
423 Views
1 replies
0 likes
PlanPremiumCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI've just moved from UK to NZ and I'm trying to change my plan from Family to Individual but I keep getting this message: "error Oops! Something went wrong, please t...
Plan Premium Country New Zealand Device PC Operating System Windows 10 My Question or Issue I've just moved from UK to NZ and I'm trying to change my plan from Family to Indi...
Spotify Star
722 Views
1 replies
0 likes
My Question or IssueI redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify free and that I need to subscribe to premium in the main page I tried once...
My Question or Issue I redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify...
Spotify Star
895 Views
3 replies
0 likes
Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes.Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esquecendo disso e continuam me cobrando. Isso tá me deix...
Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes. Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esqu...
Spotify Star
273 Views
1 replies
0 likes
My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, that page is just blank. Does Spotify really care ab...
My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, t...
Moderator
296 Views
1 replies
0 likes
Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a way that I can just be charged with the 5.99 and get ...
Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a wa...
Moderator
343 Views
1 replies
0 likes
se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague
se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
Moderator
695 Views
4 replies
0 likes
Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription yesterday (Jan 15). Afterwards, I switched to Family Premium but I ...
Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription y...
Spotify Star
667 Views
1 replies
0 likes
