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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15024 Views
  • 27 replies
  • 2 likes
  • 15024 Views
  • 27 replies
  • 2 likes

Superuser Contribution paypal payment

I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application

  • Visitor
  • I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application
  • MihailY
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription,

I have signed up to a Family subscription and send an invite to my son and to my husband. My son didn't have any problems - but when my husband tries to accept the invite, is says that he is not in the same country???? We sit at the same address, at ...

  • Visitor
  • I have signed up to a Family subscription and send an invite to my son and to my husband.  My son didn't have any problems - but when my husband tries to accept the invite, is says that he is n...
  • Eni
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Free/PremiumCountry usa Device ios(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was suspened when spotify quit accepting payment throught Itunes. I co...

  • Casual Listener
  •   Free/Premium Country usa   Device ios (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • MihailY
  • Moderator
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible to change country or pay

Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does not accept card since it wasnt issued in Hong Kong. ...

  • Casual Listener
  • Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does n...
  • Eni
  • Moderator
  • 303 Views
  • 4 replies
  • 1 likes
  • 303 Views
  • 4 replies
  • 1 likes

Ads on Premium account

I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads? I am not paying for some premium feature if I am expecting to hear any propaganda.

  • Casual Listener
  • I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads?   I am not paying for some premium fe...
  • Not applicable
  • 421 Views
  • 6 replies
  • 2 likes
  • 421 Views
  • 6 replies
  • 2 likes

Solved!! I switched my premium account to duo but the 2nd user is still as a freeone

Two days ago I swithched to duo account and added my girlfriend as the second user, but she is still listening ads like a free account. We tought it could be a couple of hours, maybe a day, to switch it but the ads of a free account are there, so we ...

  • Casual Listener
  • Two days ago I swithched to duo account and added my girlfriend as the second user, but she is still listening ads like a free account. We tought it could be a couple of hours, maybe a day, to switch...
  • Not applicable
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution no access to premium

i paid for 2 months premium for 119 rupees but it has not updated my account to premium and has been deducting 119 per month. there is no way to cancel the payment or change the plan from premium to free. PlanFree/PremiumCountryindiaDevicesamsung m32...

  • Visitor
  • i paid for 2 months premium for 119 rupees but it has not updated my account to premium and has been deducting 119 per month. there is no way to cancel the payment or change the plan from premium to ...
  • Alex
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution

  • Visitor
  • I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution 
  • Alex
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Charged before my billing date

I have a charge on my account before my billing date since I won't have enough to pay this paycheck I was going to cancel and renew when I got paid

  • Visitor
  • I have a charge on my account before my billing date since I won't have enough to pay this paycheck I was going to cancel and renew when I got paid
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Switching Plans

Hi. My wife and I currently have separate premium individual Plans. We want to converge to the premium duo plan...but we both want to keep our own profiles which are currently filled with the music, Playlist, podcasts, etc that we individually like. ...

  • Visitor
  • Hi.  My wife and I currently have separate premium individual Plans.  We want to converge to the premium duo plan...but we both want to keep our own profiles which are currently filled with...
  • AdamDamon
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

I am free loading on my sister's family account but now want my own family account

My Question or IssueHi, I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, how do I set this up so that I do not lose any of my playlists, liked songs ...

  • Visitor
  • My Question or Issue Hi,       I currently use a family account my sister pays for but I would like to now set up my own family account and pay myself so my son can use it as well, h...
  • AdamDamon
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Porque efetuei o pagamento e vocês ainda não liberaram?

Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.

  • Visitor
  • Efetuei o pagamento da minha conta Premium e até o momento vocês não liberaram.
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

How can we change from card to bank account our pyment method

PlanduoCountrySpainDeviceiphone 11, iphone 11Operating SystemiOS 16.0 My Question or IssueHay Hay we use spotify duo with my housemate. Her card was blocked and we dont have other card. But i have Bank Account wthout a card. How can we change our pay...

  • Visitor
  •     Plan duo Country Spain Device iphone 11, iphone 11 Operating System iOS 16.0   My Question or Issue Hay Hay we use spotify duo with my housemate. Her card was blocked a...
  • Billy-J
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Dumped out of Premium Account

Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any past invoice or payment. Just like if it never existe...

  • Casual Listener
  • Since yesterday my Spotify account got downgraded to freemium without notice. I have a monthly premium subscription, but it completely vanished. When I connect to my account, I see no trace of any pa...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Esqueci de cancelar a assinatura e foi cobrado, tem como eu ter o reembolso

Peguei 3 meses grátis, mas esqueci de cancelar depois disso e fui cobrado automaticamente, teria como eu ser reembolsado

  • Visitor
  • Peguei 3 meses grátis, mas esqueci de cancelar depois disso e fui cobrado automaticamente, teria como eu ser reembolsado
  • Billy-J
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution code to share premium

Hi, I' ve got a notification "congratulations on 1 year with us". There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can't find this offer on my account. Please help me to redeem this cod...

  • Newbie
  • Hi,   I' ve got a notification "congratulations on 1 year with us".  There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can'...
  • Eni
  • Moderator
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Publicité // Abonnement Premium Duo

Bonjour,J’ai souscrit un abonnement Premium Duo il y a 1 semaines. Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème.J’ai désinstallé, réinstallé l’application tout comme le me...

  • Newbie
  • Bonjour, J’ai souscrit un abonnement Premium Duo il y a 1 semaines.  Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème...
  • Eni
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes