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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145747 Views

69 replies

10 likes

Premium for Family
  • 145747 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91171 Views

89 replies

4 likes

  • 91171 Views
  • 89 replies
  • 4 likes

I forgot to cancel my free trial

As it seems in the title, I forgot to cancel my free trial and has just took Premium payment from my card. If I cancel my Premium membership now, can I get a refund?

Casual Listener

As it seems in the title, I forgot to cancel my free trial and has just took Premium payment from my card. If I cancel my Premium membership now, can I get a refund?

JamesLittleman

Newbie

546 Views

2 replies

0 likes

  • 546 Views
  • 2 replies
  • 0 likes

Superuser Contribution How come all my playlists disappeared after after I upgraded to Premium?

After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the playlists come back? pls help! i had so many songs on m...

Visitor

After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the play...

ThisCommunitySucks

Community Legend

7732 Views

7 replies

0 likes

  • 7732 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution How to remove podcasts from my apps?

My apps on Windows 11 and on Android 14 show various podcasts as well as music titles. I subscribed to a few of the podcasts but have since found a podcast player I like more. How can I remove the podcast listings shown on my app screens? I can't eve...

Regular

My apps on Windows 11 and on Android 14 show various podcasts as well as music titles. I subscribed to a few of the podcasts but have since found a podcast player I like more. How can I remove the ...

OneDave1

Regular

2401 Views

5 replies

0 likes

  • 2401 Views
  • 5 replies
  • 0 likes

Switch from crédit card to gift card

I would like to pay the next 12 month with 2 gift card "Spotify e'carte cadeau par Freemiumplay". How can I switch the automatic transfer to using the 2 gift cards?

Visitor

I would like to pay the next 12 month with 2 gift card "Spotify e'carte cadeau par Freemiumplay". How can I switch the automatic transfer to using the 2 gift cards?

Maxim

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI am currently a premium subscriber until 20 August 2024 having previous registered a 12 month gift card. I have bought another gift card for a further 12 month subscript...

Regular

Plan Free/Premium Country UK Device PC Operating System Windows 10   My Question or Issue I am currently a premium subscriber until 20 August 2024 having previous registered a 12 month...

Maxim

Spotify Star

1787 Views

4 replies

0 likes

  • 1787 Views
  • 4 replies
  • 0 likes

Individual premium plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Country DeviceMoto 5G stylus Operating System My Question or IssueIs there a yearly subscription price for Individual premium ...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan   Country   Device Moto 5G stylus    Oper...

Maxim

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Spotify Billing Issue: Continued Charges Despite Plan Change

PlanDuo premiumCountryGuatemalaDevicePoco X3 proOperating SystemMIUI 12, android 11 My Question or IssueI had a Duo plan that I was paying for, which cost 8 dollars. After I canceled it as recommended directly by Spotify, I joined a Family plan which...

Visitor

Plan Duo premium Country Guatemala Device Poco X3 pro Operating System MIUI 12, android 11   My Question or Issue I had a Duo plan that I was paying for, which cost 8 dollars. After I ...

osornios

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

CAMBIE MI PREMIUM INDIVIDUAL POR FAMILIAR

Cambie mi suscripción individual por una familiar, y ahora estoy pagando tanto la familair como la individual, y ya busqué cancelar la individual pero están vinculadas al mismo correo, no se como solucionar esto

Visitor

Cambie mi suscripción individual por una familiar, y ahora estoy pagando tanto la familair como la individual, y ya busqué cancelar la individual pero están vinculadas al mismo correo, no se como sol...

osornios

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

can't read all of the numbers on the gift card

I can't redeem all of the digits on the gift cardI think I am only missing 0ne letter.

Visitor

I can't redeem all of the digits on the gift card I think I am only missing 0ne letter.

gazton

Visitor

2984 Views

3 replies

0 likes

  • 2984 Views
  • 3 replies
  • 0 likes

Re: Premium Duo doesn't work

Hello, I have à similaires problems. My girlfriend have a Frebch account me a italian account. I update to French payement, but m'y Profil IS still on Italian account and I can't change my country. How can I solve this ?

Visitor

Hello, I have à similaires problems. My girlfriend have a Frebch account me a italian account. I update to French payement, but m'y Profil IS still on Italian account and I can't change my country. H...

Maxim

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Duo plan not working

My Question or IssueSo, I chose Duo premium plan and when I share my invite link to my friend who lives with me it doesn’t work. She types the same address as the one in my phone and it says that we need to live together and we are living together. C...

Visitor

My Question or Issue So, I chose Duo premium plan and when I share my invite link to my friend who lives with me it doesn’t work. She types the same address as the one in my phone and it says that w...

Maxim

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Premium to Premium Student

PlanPremiumCountryUSA My Question or IssueI just paid the monthly payment for son's Premium account and just realized he can get a student discount. In the process of changing plans it is asking for payment again. Do I need to cancel the old plan fir...

Visitor

Plan Premium Country USA   My Question or Issue I just paid the monthly payment for son's Premium account and just realized he can get a student discount. In the process of changing plans ...

Maxim

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps asking me for my payment details

So I paid for Spotify premium individual on the 21 of April and today I received an email from Spotify asking me to pay. Why is this happening, I even have the receipt sent to me by Spotify validating my subscription My Question or Issue

Visitor

So I paid for Spotify premium individual on the 21 of April and today I received an email from Spotify asking me to pay. Why is this happening, I even have the receipt sent to me by Spotify validatin...

Reysmum

Visitor

2077 Views

4 replies

0 likes

  • 2077 Views
  • 4 replies
  • 0 likes

I can´t redeem my gift card.

I enter the code on the back of the card and it responds "You cannot apply this Premium code to your account. Most likely, you have a Premium subscription that cannot be combined with a Premium code." even though I´m in an individual premium plan, th...

Visitor

I enter the code on the back of the card and it responds "You cannot apply this Premium code to your account. Most likely, you have a Premium subscription that cannot be combined with a Premium code....

throwaway_user

Visitor

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes

Superuser Contribution Does duo Premium work if we dont live together?

I would like to upgrade my Premium plan to Duo Premium in order to give my couple premium subscription, right now for job reasons we dont live together, does it work anyways? Or what can I do in this case, just need 2 accounts... Thanks

Visitor

I would like to upgrade my Premium plan to Duo Premium in order to give my couple premium subscription, right now for job reasons we dont live together, does it work anyways? Or what can I do in this...

Vasil

Moderator

2806 Views

1 replies

0 likes

  • 2806 Views
  • 1 replies
  • 0 likes

My spotify premium got cancelled i think its out of time. I cant buynew1how

Now i cant but new one. It says its not eligible for you. I used to buy it so easly. Other subscriptions are available but simple premium isnt. Please help

Visitor

Now i cant but new one. It says its not eligible for you. I used to buy it so easly. Other subscriptions are available but simple premium isnt. Please help

Maxim

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Cannot add payment method

My Premium Family Plan (India) ends soon & wanted to add a payment method. The Payment Help in Support says: To update or change your payment details:- Log in to your account page.- Go to Manage your plan, click Update next to your payment method.- E...

Regular

My Premium Family Plan (India) ends soon & wanted to add a payment method.   The Payment Help in Support says: To update or change your payment details: - Log in to your account page. - ...

Maxim

Spotify Star

2635 Views

12 replies

0 likes

  • 2635 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Payments fail

Plan/PremiumCountryPakistanDeviceA54 samsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student but I’m ...

Casual Listener

Plan/Premium Country Pakistan Device A54 samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or IssueFor the last two days I’ve been trying to pay for stu...

Joan

Moderator

745 Views

2 replies

0 likes

  • 745 Views
  • 2 replies
  • 0 likes