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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10248 Views
  • 23 replies
  • 2 likes
  • 10248 Views
  • 23 replies
  • 2 likes

I stil pay for premium duo eventough I have student now

I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I pay both subscriptions and i Cannon cancel duo becau...

  • Visitor
  • I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I p...
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot switch to Premium Duo (continued)

Continuation of previous topic:https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome I now getthe same error message but on the "Change Plans" page...

  • Regular
  • Continuation of previous topic: https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568   This is still not working for me. On a Windows 10 PC using Chrome ...
  • MihailY
  • Moderator
  • 3088 Views
  • 7 replies
  • 2 likes
  • 3088 Views
  • 7 replies
  • 2 likes

Upgraded sound plan??

Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered. 4 or so months ago, I was asked in my spotify app to complete a...

  • Newbie
  • Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered.  &nbsp...
  • pieterv1
  • Casual Listener
  • 1215 Views
  • 1 replies
  • 2 likes
  • 1215 Views
  • 1 replies
  • 2 likes

Superuser Contribution Me cobraron la prueba gratuita

PlanPremium paisMexicoDispositivo(Samsung Galaxy a23)sistema operativo( Android 11) Mi pregunta o problemaMe cobraron la prueba gratuita. Todo el proceso de pago fue normal me apareció la información de lo que estaba pagando y era por tres meses grat...

  • Visitor
  •     Plan Premium pais Mexico Dispositivo (Samsung Galaxy a23) sistema operativo ( Android 11)   Mi pregunta o problema Me cobraron la prueba gratuita. Todo el proceso de...
  • Joan
  • Moderator
  • 1158 Views
  • 1 replies
  • 0 likes
  • 1158 Views
  • 1 replies
  • 0 likes

Student subscription is not available

Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.

  • Casual Listener
  • Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.
  • Maxim
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family and Duo subscriptions aren't avaliable in Jamaica

PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31Operating SystemAndroid 11 My Question or IssueWhy isn't Premium Family or Duo subscription available in Jamaica? Apple Music, Deezer and Tidal have Family Plans available here, so why not Spotify? My ...

  • Casual Listener
  •   Plan Premium Country Jamaica Device Samsung Galaxy A31 Operating System Android 11   My Question or Issue Why isn't Premium Family or Duo subscription available in Jamaica? App...
  • bobbydigione
  • Regular
  • 1244 Views
  • 4 replies
  • 1 likes
  • 1244 Views
  • 4 replies
  • 1 likes

Gift Card in Israel

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIsrael I want to buy my friend a gift card for Spotify premium. We live in Israel. Where can I find gift cards?

  • Music Fan
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Israel   I want to buy my friend a gift card fo...
  • Maxim
  • Spotify Star
  • 919 Views
  • 1 replies
  • 1 likes
  • 919 Views
  • 1 replies
  • 1 likes

Superuser Contribution quiero que me aparezca la opcio DUO YA ABONE

I made the change to PLAN DUO, the invoice is paid, but I still can't use duo, I get an individual plan.Previously I had individual plan, why not change to duo plan if it is paid? where should I claim?

  • Visitor
  • I made the change to PLAN DUO, the invoice is paid, but I still can't use duo, I get an individual plan. Previously I had individual plan, why not change to duo plan if it is paid? where should I cl...
  • Alex
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution me siento engañado y estafado con ustedes

cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.

  • Visitor
  • cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.
  • Dian
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambie la forma de pago y ahora me cobran doble (en las dos tarjetas)

cambie la forma de pago (cambie la tarjeta de credito) y desde septiembre me cobran en ambas tarjetas, osea que estoy pagando doble

  • Casual Listener
  • cambie la forma de pago (cambie la tarjeta de credito) y desde septiembre me cobran en ambas tarjetas, osea que estoy pagando doble
  • Lyubka
  • Moderator
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Reinstating Premium Duo if cancelled?

Plan: PremiumCountry: AustraliaDevice: Several (iMAc, Android, Apple)My Question or IssueCan I reinstate Premium Duo if it was cancelled only 1 day ago?

  • Visitor
  • Plan: Premium Country: Australia Device:  Several (iMAc, Android, Apple) My Question or Issue Can I reinstate Premium Duo if it was cancelled only 1 day ago?
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

New plan Didn’t initiate

I was using premium individual and it was to expire in 2 days so i changed my plan and purchased duo premium instead but when the individual plan ended my new plan didn’t change and it charged me the amount of duo premium. it even is showing in the a...

  • Visitor
  • I was using premium individual and it was to expire in 2 days so i changed my plan and purchased duo premium instead but when the individual plan ended my new plan didn’t change and it charged me the...
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me da error al querer pagar premium

Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error

  • Visitor
  • Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error
  • AlejaR
  • Moderator
  • 312 Views
  • 4 replies
  • 1 likes
  • 312 Views
  • 4 replies
  • 1 likes

How to get my money back and cancel my subscription?

I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund

  • Visitor
  • I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with my subscription

Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the same as usual (a half of the premium individual co...

  • Visitor
  • Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the...
  • Lyubka
  • Moderator
  • 810 Views
  • 1 replies
  • 0 likes
  • 810 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not ready to work in Nigeria

I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want to actually pay you? A few people I know have swit...

  • Newbie
  • I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want...
  • Lala80
  • Visitor
  • 526 Views
  • 2 replies
  • 0 likes
  • 526 Views
  • 2 replies
  • 0 likes