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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123659 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
43548 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
216515 Views
139 replies
12 likes
Spotify is so fake I had taken 3 months premium for 119rs but in just 15 days ads are coming again and facing so much problems but didn’t get any solution from Spotify not trustable app and accept this if this can help that will very grateful
Spotify is so fake I had taken 3 months premium for 119rs but in just 15 days ads are coming again and facing so much problems but didn’t get any solution from Spotify not trustable app and accept th...
Moderator
268 Views
1 replies
0 likes
Sorry if it doesn't make sense english is not my first language but i read that i cannot pay with mobile balance for a year after i let spotify use my mobile balancePlanFree/PremiumCountryEgyptDeviceIphone 11Operating SystemIOS 17.2 My Question or Is...
Sorry if it doesn't make sense english is not my first language but i read that i cannot pay with mobile balance for a year after i let spotify use my mobile balance Plan Free/Premium Country Egy...
Spotify Star
446 Views
3 replies
0 likes
Peguei um código de 4 meses do Xbox Gamepass e acabei sendo cobrado no final do período de teste, queria o dinheiro de volta não tenho a intenção de manter minha assinatura.
Peguei um código de 4 meses do Xbox Gamepass e acabei sendo cobrado no final do período de teste, queria o dinheiro de volta não tenho a intenção de manter minha assinatura.
Newbie
997 Views
2 replies
0 likes
How can I check what Spotify Account is linked to my Paypal payments (Mastercard)?Seems like I've been paying double. When I check my account I also see automatic bank transfers.
How can I check what Spotify Account is linked to my Paypal payments (Mastercard)? Seems like I've been paying double. When I check my account I also see automatic bank transfers.
Spotify Star
619 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
199 Views
1 replies
0 likes
I want to upgrade free plan, but when I go to premium page, It keeps showing a green screen with " Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again."So I can't access anything, seem like 500 e...
I want to upgrade free plan, but when I go to premium page, It keeps showing a green screen with " Something's gone wrong. Refresh this page or try again later. It may take some time to get thin...
Moderator
480 Views
2 replies
0 likes
I purchased the Spotify Premium Duo Plan but not playing on 2 nd device its showing Free account i am not changed any email adderess or anything please look into this asap Premium duo link was not totatly and there is no any contact number for spotif...
I purchased the Spotify Premium Duo Plan but not playing on 2 nd device its showing Free account i am not changed any email adderess or anything please look into this asap Premium duo link...
Spotify Star
225 Views
1 replies
0 likes
PlanDuo My Question or IssueI have been using a Spotify Duo account with another family member for year or so. The co-user on the plan recently was logged out of their account and are unable to log back in due to the email address that is associated ...
Plan Duo My Question or Issue I have been using a Spotify Duo account with another family member for year or so. The co-user on the plan recently was logged out of th...
Spotify Star
445 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 14Operating SystemiOS My Question or IssueIs it possible to combine two Individual Trial accounts into a DUO premium after the 3 month trial perios?
Plan Free/Premium Country Device iPhone 14 Operating System iOS My Question or Issue Is it possible to combine two Individual Trial accounts into a DUO premium after the 3 mon...
Spotify Star
533 Views
1 replies
0 likes
Hi there, after the prices will increase I checked my needs. I only need "Duo" and not "Family" anymore.How can I downgrade to Duo?In the web version of spotify under "subscription - change subscription" I just find Family and "free" to choose. No op...
Hi there, after the prices will increase I checked my needs. I only need "Duo" and not "Family" anymore. How can I downgrade to Duo? In the web version of spotify under "subscription - cha...
Moderator
365 Views
3 replies
0 likes
Hi i’m trying to use my cashapp card on spotify.com to get a premium account. I have more than enough money for it and i’m putting in my card information correct yet it’s still saying “The payment failed. Please try again, use a different payment car...
Hi i’m trying to use my cashapp card on spotify.com to get a premium account. I have more than enough money for it and i’m putting in my card information correct yet it’s still saying “The payment fa...
Spotify Star
1178 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
200 Views
1 replies
0 likes
PlanPremiumCountryIrelandDevice(iPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePaid a monthly subscription, and its no giving me access to the premium.
Plan Premium Country Ireland Device (iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Paid a monthly subscription, and its no giving me ac...
Spotify Star
213 Views
1 replies
0 likes
Like I created the playlist to play in order but the some other songs come in betweeen
Like I created the playlist to play in order but the some other songs come in betweeen
Moderator
207 Views
1 replies
0 likes
Sigo escuchando anuncios mientras escucho en mi auto , y en mis estados bancarios aparece que me están descontando .
Sigo escuchando anuncios mientras escucho en mi auto , y en mis estados bancarios aparece que me están descontando .
Moderator
461 Views
3 replies
0 likes
Not upgraded to Premium despite paying Rs 299 thru UPI
Not upgraded to Premium despite paying Rs 299 thru UPI
Not applicable
355 Views
2 replies
0 likes
At signup, I noticed I was given about 30 days of free premium as a thank you. I was curious if having used this free trial I was ineligible for future promotions such as the 3 months free offer currently available until the end of December. If anyon...
At signup, I noticed I was given about 30 days of free premium as a thank you. I was curious if having used this free trial I was ineligible for future promotions such as the 3 months free offer curr...
Spotify Star
326 Views
1 replies
0 likes
PlanFree/PremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy was I charged 10.99 for the 3 months free premium package when i just started?
Plan Free/Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why was I c...
Newbie
237 Views
1 replies
0 likes
PlanFree/PremiumCountryGreeceDevice Operating System Windows 11 My Question or IssueI want to download songs and podcasts now that I have premium to listen them when I don't have Internet. Also there is a problem to your page. It doesn't load the oth...
Plan Free/Premium Country Greece Device Operating System Windows 11 My Question or Issue I want to download songs and podcasts now that I have premium to listen them whe...
Moderator
287 Views
1 replies
0 likes
We received a campaign email letting us now that we could change to premium duo and receive 2 months of duo at the price of an individual subscription.We are as of now not receiving this discount and we are billed at the price of a regular duo subscr...
We received a campaign email letting us now that we could change to premium duo and receive 2 months of duo at the price of an individual subscription. We are as of now not receiving this discount...
Spotify Star
198 Views
1 replies
0 likes
