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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132229 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66902 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249201 Views
154 replies
13 likes
Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
Moderator
6382 Views
3 replies
0 likes
Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment methods, most of us don’t use Visa or Mastercard, and our most p...
Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment...
Newbie
1848 Views
2 replies
1 likes
Unable to change my credit card for another subscription.
Unable to change my credit card for another subscription.
Spotify Star
257 Views
1 replies
0 likes
Plan:PremiumCountry- usa DeviceIphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont let me redeem the $99 gift card. Error states “you cant apply this premium c...
Plan: Premium Country- usa Device Iphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont l...
Spotify Star
1979 Views
1 replies
1 likes
I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
Spotify Star
3524 Views
1 replies
0 likes
PlanPremiumCountryPolandDevice(iPhone 11)Operating System(iOS 17) My Question or IssueI can't accept the new prices of my Premium Family plan and I can't do it in my app too
Plan Premium Country Poland Device (iPhone 11) Operating System (iOS 17) My Question or Issue I can't accept the new prices of my Premium Family plan and I can't do it in my app too
Spotify Star
421 Views
1 replies
0 likes
PlanPremiumCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI've just moved from UK to NZ and I'm trying to change my plan from Family to Individual but I keep getting this message: "error Oops! Something went wrong, please t...
Plan Premium Country New Zealand Device PC Operating System Windows 10 My Question or Issue I've just moved from UK to NZ and I'm trying to change my plan from Family to Indi...
Spotify Star
717 Views
1 replies
0 likes
My Question or IssueI redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify free and that I need to subscribe to premium in the main page I tried once...
My Question or Issue I redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify...
Spotify Star
892 Views
3 replies
0 likes
Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes.Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esquecendo disso e continuam me cobrando. Isso tá me deix...
Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes. Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esqu...
Spotify Star
271 Views
1 replies
0 likes
My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, that page is just blank. Does Spotify really care ab...
My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, t...
Moderator
296 Views
1 replies
0 likes
Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a way that I can just be charged with the 5.99 and get ...
Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a wa...
Moderator
342 Views
1 replies
0 likes
se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague
se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
Moderator
689 Views
4 replies
0 likes
Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription yesterday (Jan 15). Afterwards, I switched to Family Premium but I ...
Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription y...
Spotify Star
659 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we Have a duo plan but the manager does not listen to audiobooks and the member would like to. How do we switch t...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) we Have a duo plan but the ma...
Spotify Star
384 Views
1 replies
0 likes
My Question or IssueI am trying to subscribe to a premium family plan but when I type the home address (which is the exact address as the owner’s), it pops up this message: “there has been an issue please try again later”
My Question or Issue I am trying to subscribe to a premium family plan but when I type the home address (which is the exact address as the owner’s), it pops up this message: “there has been an iss...
Music Fan
891 Views
8 replies
0 likes
Lost AI Dj after changing from Student to Family Premium plans.PlanFamily PremiumCountryCanadaDevice(iPhone 13, Macbook Pro late 2016)Operating System(iOS 13, Windows 10,etc.) My Question or IssueAs stated above, I used to enjoy the AI DJ feature whe...
Lost AI Dj after changing from Student to Family Premium plans. Plan Family Premium Country Canada Device (iPhone 13, Macbook Pro late 2016) Operating System (iOS 13, Windows 10,etc.)...
Spotify Star
1628 Views
1 replies
0 likes
PlanPremium FamilyCountryMexico DeviceiPhone XOperating System(iOS 10, Android, Windows 10) My Question or IssueI need the electronic invoice for the payment of the service. tax invoice in Mexico
Plan Premium Family Country Mexico Device iPhone X Operating System (iOS 10, Android, Windows 10) My Question or Issue I need the electronic invoice for the payment of the ser...
Visitor
917 Views
2 replies
0 likes
hi! I have a question about the price I'm paying for Spotify premium.I made an account in Denmark, where I was paying 108 dkk. Now, I moved to Poland, where the subscription is significantly lower for the same service. I changed my card to the Polish...
hi! I have a question about the price I'm paying for Spotify premium. I made an account in Denmark, where I was paying 108 dkk. Now, I moved to Poland, where the subscription is significantly lower ...
Spotify Star
4861 Views
1 replies
0 likes
DeviceIPhone 11 Pro Max Operating SystemLatest update Question Today my husband downloaded Spotify for the family. He created an account for himself, and bought the Spotify premium family subscription. Then, he sent me and my son invitations. My son ...
Device IPhone 11 Pro Max Operating System Latest update Question Today my husband downloaded Spotify for the family. He created an account for himself, ...
Spotify Star
365 Views
1 replies
0 likes
There is no ability to update payment information or plan information in app. The app literally says "You can't make changes to your plan in app. We know this is not ideal." Well, obviously. If it is not ideal, are you making changes to fix it? There...
There is no ability to update payment information or plan information in app. The app literally says "You can't make changes to your plan in app. We know this is not ideal." Well, obviously. If it is...
Casual Listener
430 Views
2 replies
0 likes
