Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 124310 Views
- 81 replies
- 10 likes
- 124310 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14862 Views
- 27 replies
- 2 likes
- 14862 Views
- 27 replies
- 2 likes
Superuser Contribution Changed payment method but they keep trying to charge the old one
I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it should have failed because it's not that card anymore). ...
- I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it shoul...
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- Moderator
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Superuser Contribution Is Spotify premium really available in Aruba??
So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update my account. What's worse: I can't even upgrade to Sp...
- So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update m...
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- Newbie
- 2718 Views
- 10 replies
- 0 likes
- 2718 Views
- 10 replies
- 0 likes
Superuser Contribution Spotify asking me to renew my subscription every time I open the app
Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t like this before. It’s so annoying.
- Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t lik...
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- Newbie
- 2389 Views
- 5 replies
- 8 likes
- 2389 Views
- 5 replies
- 8 likes
Music License?
Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 other stalls/businesses, it only happens once a week ...
- Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 ot...
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- Spotify Star
- 426 Views
- 1 replies
- 0 likes
- 426 Views
- 1 replies
- 0 likes
Superuser Contribution Não consigo assinar o plano premium (problema de carregamento da página)
PlanoPremiumPaísBrasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo passo. Já tentei pelo celular, desktop e janela privativa. Também j...
- Plano Premium País Brasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo p...
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- Newbie
- 3302 Views
- 7 replies
- 1 likes
- 3302 Views
- 7 replies
- 1 likes
credit card and country don't match
I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in Nicaragua) so I can also not change the country to...
- I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in...
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- Spotify Star
- 298 Views
- 4 replies
- 0 likes
- 298 Views
- 4 replies
- 0 likes
Superuser Contribution Changing billing details
Want to change my payment details
- Want to change my payment details
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- Moderator
- 339 Views
- 3 replies
- 0 likes
- 339 Views
- 3 replies
- 0 likes
Superuser Contribution My bank account will be charged, but my subscription is cancelled
In 3 days i will be charged for 24,99 zł from my bank account. My plan is free but its charging.
- In 3 days i will be charged for 24,99 zł from my bank account. My plan is free but its charging.
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- Casual Listener
- 190 Views
- 2 replies
- 0 likes
- 190 Views
- 2 replies
- 0 likes
Superuser Contribution Como cancelar mi cuenta por robo de telefono
Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancelar la suscripcion?
- Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancela...
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- Moderator
- 5077 Views
- 4 replies
- 0 likes
- 5077 Views
- 4 replies
- 0 likes
I've subscribed to the Duo plan, but my husband can't have access
I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
- I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
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- Spotify Star
- 532 Views
- 10 replies
- 0 likes
- 532 Views
- 10 replies
- 0 likes
Superuser Contribution Spotify rejects Prex Argentina cards?
HiI am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.Prex Argentina answered on my request: Te informamos que el rechazo...
- Hi I am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Prex ...
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- Visitor
- 3170 Views
- 8 replies
- 0 likes
- 3170 Views
- 8 replies
- 0 likes
Superuser Contribution What happens if I remove someone from the duo plan?
I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep these things?
- I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep ...
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- Moderator
- 1693 Views
- 1 replies
- 0 likes
- 1693 Views
- 1 replies
- 0 likes
[Other] Gift a friend with free premium
when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
- when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
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- Spotify Star
- 1435 Views
- 3 replies
- 0 likes
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Other
- 1435 Views
- 3 replies
- 0 likes
Plan duo
Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
- Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
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- Spotify Star
- 252 Views
- 4 replies
- 0 likes
- 252 Views
- 4 replies
- 0 likes
Superuser Contribution Support for payments using Bank Standing Orders
Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...
- Country UK My Question or Issue I am working with a client who is registered as sever...
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- Moderator
- 1245 Views
- 3 replies
- 0 likes
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AccountPremiumSubscription
- 1245 Views
- 3 replies
- 0 likes
Superuser Contribution Being charged $15.99 USD by Spotify US, but I only have a Spotify Free account
Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings?Thanks!
- Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings? T...
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- Moderator
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Superuser Contribution payment problem
Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last payment did not go through. Writes that you need to ch...
- Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last pay...
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- Spotify Legend
- 346 Views
- 3 replies
- 1 likes
- 346 Views
- 3 replies
- 1 likes
Superuser Contribution Subscription
PlanFreeCountryIndiaDeviceRedmi 9proOperating SystemAndroid My Question or IssueI was paying for the premium individual plan but I didn't get it and the money was debited from my account
- Plan Free Country India Device Redmi 9pro Operating System Android My Question or Issue I was paying for the premium individual plan but I didn't get it and the money was debit...
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- Moderator
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Cancelei a assinatura e continuam me cobrando assinatura Premium que nunca consegui utilizar
PlanPremiumCountryBrazilDeviceiPhone 12Operating SystemiOSMy Question or IssueEu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então cancelei a minha conta Spotify completamente, inclusive com os meus dado...
- Plan Premium Country Brazil Device iPhone 12 Operating System iOS My Question or Issue Eu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então can...
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- Spotify Star
- 284 Views
- 1 replies
- 0 likes
- 284 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Gratis
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para tentarmos ajudar.planoGrátis/Premiumpaís Dispositivo(Redmi note 10s )sistema operacional(Android.) Minha dúvida ou problemaCancelei o plano Premi...
- Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para tentarmos ajudar. plano Grátis/Premium país Dispositivo (Redmi note 10s ) sistem...
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- Casual Listener
- 464 Views
- 2 replies
- 0 likes
- 464 Views
- 2 replies
- 0 likes